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Bilingual customer service agent

https://www.randstad.com Logo

Randstad

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Location:
Canada , Winnipeg

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

19.50 CAD / Hour
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Job Description:

We are partnering with a premier North American business solutions provider to hire two Bilingual Customer Service Agents for their Winnipeg operations. This role is a "FLUBI" position—designed for high-energy professionals who can seamlessly pivot between high-volume customer interactions and meticulous, "heads-down" data entry.

Job Responsibility:

  • Handle inbound and outbound calls in both French and English with clarity and professionalism
  • Perform detailed offline data entry, ensuring 100% accuracy in our records
  • Assess customer needs, provide solutions, and manage inquiries or complaints with a positive attitude
  • Seamlessly pivot between active call queues and critical documentation tasks

Requirements:

  • Mandatory 5/5 fluency in both French and English (verbal and written)
  • 1+ years of experience in a phone-based customer service or call center environment
  • An eagle eye for data accuracy and the ability to pass rigorous data-entry testing
  • Advanced computer skills, fast/accurate typing, and the ability to navigate multiple software systems simultaneously
  • A strong work ethic and the ability to work fully on-site at the Winnipeg office location
What we offer:
  • Path to Permanency: High likelihood of transitioning from contract to a permanent career role
  • Diverse Portfolio: Gain experience supporting a variety of meaningful campaigns ranging from national non-profits and food banks to major telecommunications and international medical relief organizations
  • Supportive Culture: Work in a team-centric environment where on-site synergy and professional development are prioritized
  • Work-Life Balance: No evening or weekend shifts required

Additional Information:

Job Posted:
March 10, 2026

Expiration:
April 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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