Bilingual Customer Sales and Service Agent Job at Air Canada (Vancouver)

Bilingual Customer Sales and Service Agent

Right now, Air Canada is looking for Customer Sales and Service Agents to join o...

Location

Canada , Dorval

Salary:

17.75 CAD / Hour

Air Canada

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Available to attend and successfully pass our approximately twelve (12) week full-time paid initial training program
Availability to work in shifts
Strong communication skills (both written and verbal)
Ability to find creative solutions to complex customer situations
An effective multi-tasker who can work independently with a minimum of supervision
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position
Candidates must speak English fluently. Priority will be given to candidates who speak English and French. As Canada's most international airline, we would love to know if you can speak one or more of the following languages in addition to English: French, Spanish, Korean, Japanese, Cantonese, or Mandarin

Job Responsibility

Provide exceptional customer service by answering every call promptly, courteously, and professionally
Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings
Ensure customer satisfaction by providing timely resolutions to customer inquiries

What we offer

Eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service
A wide variety of benefit plans, including health and dental, for you and your family
Training and development tools to help unlock your full potential

Fulltime

Bilingual Customer Sales and Service Agent - Call Centre

Right now, Air Canada is looking for Customer Sales and Service Agents to join o...

Location

Canada , Montreal

Salary:

18.15 CAD / Hour

Air Canada

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Available to attend and successfully pass our approximately twelve (12) week full-time paid initial training program
Availability to work in shifts
Strong communication skills (both written and verbal)
Ability to find creative solutions to complex customer situations
An effective multi-tasker who can work independently with a minimum of supervision
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position
Candidates must speak English fluently

Job Responsibility

Provide exceptional customer service by answering every call promptly, courteously, and professionally
Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
Use Air Canada's in-house reservation system to make new flight reservations or modify existing bookings
Ensure customer satisfaction by providing timely resolutions to customer inquiries

What we offer

Travel privileges for yourself and other eligible persons once you've completed twenty-eight (28) weeks of service
Health and dental benefit plans for you and your family
Training and development tools

Fulltime

Bilingual Customer Sales and Service Agent - Call Centre

Right now, Air Canada is looking for Customer Sales and Service Agents to join o...

Location

Canada , Vancouver

Salary:

18.15 CAD / Hour

Air Canada

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Available to attend and successfully pass approximately twelve (12) week full-time paid initial training program
Availability to work in shifts
Strong communication skills (both written and verbal)
Ability to find creative solutions to complex customer situations
An effective multi-tasker who can work independently with a minimum of supervision
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position
Candidates must speak English fluently

Job Responsibility

Answer every call promptly, courteously, and professionally
Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings
Ensure customer satisfaction by providing timely resolutions to customer inquiries

What we offer

Generous employee travel program after twenty-eight (28) weeks of service
Health and dental benefit plans
Training and development tools

Fulltime

Bilingual Sales Operations Service Agent (Spanish and/or Mandarin/Cantonese)

The Sales Operations Service Agent is responsible for supporting the Sales Opera...

Location

United States

Salary:

42200.00 - 65960.00 USD / Year

Healthfirst

Expiration Date

Until further notice

Requirements

High school diploma or GED from an accredited institution
Experience providing quality service across a broad range of business topics
Telephonic customer service experience including handling of escalated calls

Job Responsibility

Provides high quality on-line and telephone assistance to all customers including brokers/agent and their uplines
Provides high quality handling of customer inquiries, via mail, e-mail and chat sessions
Resolves inquiries and issues relating to all aspects of broker/ agent business: Broker/Agent questions and issues regarding member eligibility, benefits, claims process, as well as product questions and various other customer support functions
Broker/Agent questions and issues regarding onboarding, recertification and commissions
Makes recommendations to management concerning problems, problem trends and process improvement
Maintains an open exchange of information with internal and external customers
Works with the Quality Assurance team to understand, track and trend quality performance issues
Works a flexible schedule including a late shift and weekends, and as needed during the Annual Open Enrollment Period, Open Enrollment Period and during unforeseen business disruptions
Additional duties as necessary

What we offer

medical, dental and vision coverage
incentive and recognition programs
life insurance
401k contributions

Fulltime

Call Center Customer Service Agent

Location

United States , Myrtle Beach

Salary:

16.00 USD / Hour

Capital Vacations

Expiration Date

Until further notice

Requirements

High School diploma, some college preferred
High level proficiency with Microsoft Office applications, High proficiency in MS Excel required
Hotel/timeshare experience a plus
A strategic mindset to problem solving and craft win/win solutions
Knowledge Timeshare Ware is a plus
Previous experience using Salesforce.com is a plus
Ability to work both in a team and independently
Excellent organization and ability to multi-task required to handle multiple priorities
Very detailed oriented and accuracy is a must
Technically savvy ~ able to quickly pick up and maneuver through several different systems

Job Responsibility

Assisting owners with questions about their Club & Legacy ownership
Must be able to work a variable shift and flexible hours and days
Role may be facilitated via engagement through phone, email, outbound and chat channels as business needs require
Completing or assisting owners with making reservations- troubleshooting and converting calls to reservations
Insures accounts are not delinquent in Maintenance Fees or Loan payments prior to booking new or revised reservations
Strong selling skills, able to book events, tours and sell an array of products and services
Processes maintenance fee and loan payments
Contributes to the revenue of the business through various ancillary revenue sales (ie Renting points, selling Capital Protection Plans and more)
Facilitate and accept incoming/outgoing, Cat, Email and Text phone calls and return phone calls
Maintain and meet/exceed defined agent level performance goals and contribute to the achievement of department goals

What we offer

Great hourly pay and opportunity for professional GROWTH
PAID TRAINING
Year-round work at a company with a NATIONAL presence
Medical, Dental, and Vision Insurance options
401(K) contribution after 90 days
Paid Life insurance, short-term and long-term disability
Flexible Spending Account
Paid Time Off & Holidays
Discounted vacation stays

Fulltime

Customer service agent

Our client, a cement manufacturing company, is looking for a customer service re...

Location

Canada , Laval

Salary:

60000.00 - 67000.00 CAD / Year

Randstad

Expiration Date

August 07, 2026

Requirements

One to three years of experience in B2B customer service roles
Proficiency in a B2B industry, dealing primarily over the phone
Strong computer skills, including SAP suite offerings
Bilingualism is mandatory for this role, as the representative is responsible for customers outside Quebec
Demonstrate strong problem-solving and decision-making skills
The candidate must have an acute sense of time management, autonomy and ability to work as part of a team

Job Responsibility

Taking and processing orders for pick-up or delivery
Constant communication with carriers to offer real-time order tracking to customers
Handling daily calls and maintaining relationships with internal and external customers
Meet and exceed customer expectations in accordance with policies, practices and procedures
Respond promptly to customer or carrier complaints with appropriate follow-up, including escalation as required
Responsible for monitoring carrier performance and identifying patterns of optimization potential
Follow-up and update files in SAP software
Collaborate with sales team, logistics team, carriers and customers

What we offer

Salary of $65k to 68k
Strong group insurance (Sunlife) and retirement plan
Two weeks of vacation, with the possibility to negotiate up to three weeks
Very strong potential for professional advancement within the company
An open and collaborative work environment where teamwork is valued, with a strong sense of belonging and community
Work equipment provided (computer, monitor, cell phone)

Fulltime

Customer service agent

Do you like customer contact? Are you interested in customer service and logisti...

Location

Canada , Laval

Salary:

55000.00 - 68000.00 CAD / Year

Randstad

Expiration Date

July 30, 2026

Requirements

One to three years of experience in B2B customer service roles
Proficiency in a B2B industry, dealing primarily over the phone
Strong computer skills, including SAP suite offerings
Bilingualism is mandatory for this role, as the representative is responsible for customers outside Quebec
Demonstrate strong problem-solving and decision-making skills
The candidate must have an acute sense of time management, autonomy and ability to work as part of a team

Job Responsibility

Taking and processing orders for pick-up or delivery
Constant communication with carriers to offer real-time order tracking to customers
Handling daily calls and maintaining relationships with internal and external customers
Meet and exceed customer expectations in accordance with policies, practices and procedures
Respond promptly to customer or carrier complaints with appropriate follow-up, including escalation as required
Responsible for monitoring carrier performance and identifying patterns of optimization potential
Follow-up and update files in SAP software
Collaborate with sales team, logistics team, carriers and customers

What we offer

Full-time, daytime position
Long-term role, with an annually renewable contract
100% on-site position to promote integration and teamwork

Fulltime

Health Insurance Agent - Bilingual Spanish

At Alera Group, our Employee Benefits teams help organizations attract, retain, ...

Location

United States , Brea

Salary:

20.00 - 24.00 USD / Hour

Alera Group

Expiration Date

Until further notice

Requirements

Bilingual in Spanish and English both written and verbal
One plus years of experience in sales customer service or a related field
Understanding of health insurance plans and enrollment processes
Strong client service orientation and ability to manage multiple interactions
Excellent communication and interpersonal skills
High school diploma or equivalent with additional coursework a plus
Experience using CRM systems and platforms such as Covered California
Comfort using Google Workspace and digital systems
Attention to detail and organizational skills
Strong communication and client engagement

Job Responsibility

Partner with clients to deliver employee benefits programs that meet individual and organizational needs
Provide education and guidance on health dental vision and supplemental insurance options
Respond to client and employee inquiries with clear accurate information across phone online and in person channels
Explain key insurance concepts including deductibles co pays out of pocket maximums and subsidy eligibility
Administer benefits enrollment processes including new enrollments updates and record maintenance
Maintain accurate client documentation in CRM systems and enrollment platforms
Ensure compliance with applicable regulations and internal processes
Collaborate with carriers internal teams and third party systems to ensure accuracy and efficiency
Support new business initiatives by engaging prospective and existing clients
Identify opportunities to improve client experience and strengthen long term relationships

What we offer

Medical
Dental
Vision
Life
Disability coverage
401(k)
Generous PTO
Professional development through Alera Group Academy
Role-specific learning paths
Leadership development programs

Fulltime

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Bilingual Customer Sales and Service Agent

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