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Air Canada Logo Air Canada · Customer Service

Bilingual Customer Sales and Service Agent - Call Centre

Canada, Vancouver Employment contract 18.15 CAD / Hour · Job Posted May 05, 2026
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Job Description

Right now, Air Canada is looking for Customer Sales and Service Agents to join our Contact Centre team in Vancouver. This position is vitally important to our continued success as you will often be a customer’s first point of contact. So, creating a great first impression will be down to you. Are you up for the challenge? If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role.

Job Responsibility

  • Answer every call promptly, courteously, and professionally
  • Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
  • Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings
  • Ensure customer satisfaction by providing timely resolutions to customer inquiries

Requirements

  • High school diploma or equivalent
  • Available to attend and successfully pass approximately twelve (12) week full-time paid initial training program
  • Availability to work in shifts
  • Strong communication skills (both written and verbal)
  • Ability to find creative solutions to complex customer situations
  • An effective multi-tasker who can work independently with a minimum of supervision
  • Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position
  • Candidates must speak English fluently

Nice to have

  • Customer service experience within a Call Centre environment
  • Previous travel industry experience
  • Working knowledge of computer applications and the internet

What we offer

  • Generous employee travel program after twenty-eight (28) weeks of service
  • Health and dental benefit plans
  • Training and development tools
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