CrawlJobs Logo

Bilingual Customer Relations Specialist

https://www.randstad.com Logo

Randstad

Location Icon

Location:
Canada , Gatineau

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

46600.00 - 51500.00 CAD / Year
Save Job
Save Icon
Apply Position

Job Description:

We are currently launching a massive recruitment campaign for a leading financial institution. Whether you prefer the energy of Downtown Montreal (Hybrid) or the comfort of your own home (100% Remote in QC or NB), we have the perfect permanent role for you! Work Model & Compensation We adapt to where you live! Your work model is determined by your location to ensure compliance and work-life balance: 100% Remote: Available for residents across New Brunswick and the rest of Quebec. Hybrid (2 days in office): Available for those around Downtown Montreal. Salary: $46,000 – $51,500 per year (based on location and experience). Schedule: Monday to Friday, 8-hour shifts between 6:00 AM and 8:00 PM EST. ATTENTION : Ce poste est ouvert exclusivement aux résidents du Québec et du Nouveau-Brunswick. Les candidatures provenant d'autres provinces ne seront pas retenues pour ce rôle. ... Our Client operates all across Canada. This company takes all reasonable means to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires this where it is necessary and its existing bilingual employees are unable to fulfil these job duties. Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (oral and written). In particular, this position will require the employee to communicate with English speaking clients located outside Quebec on a daily/regular basis.

Job Responsibility:

  • Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
  • Provide accurate responses to existing and new members while maintaining the highest level of customer service
  • Actively participate in an ongoing learning environment where you’ll receive developmental opportunities

Requirements:

  • 2+ years in a high-volume Call Center or Customer Experience (CX) role
  • Absolute fluency (5/5) in both English and French
  • Highly tech-savvy
  • able to multitask across several complex systems
  • Residing in QC or NB
  • Have status to work in Canada at the time of application
  • Successfully complete the enhanced government screening process
  • Pass a criminal background check
  • Pass a credit check
  • Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application
  • This requirement is not dependent upon your immigration, residency, or citizenship status
What we offer:
  • Full time hours
  • Paid 20 days training program, followed by 2-3 weeks of mentorship
  • Three paid Personal days, paid vacation, and a wellness account
  • Excellent benefits
  • Pension plan
  • Option to participate in the Share Ownership Program
  • Bonus plan based on your individual performance
  • Education reimbursement program $2,000 (annually)
  • Career advancement options
  • Being a part of a great team

Additional Information:

Job Posted:
May 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Randstad - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Bilingual Customer Relations Specialist

Bilingual technical customer success specialist

Location
Location
Japan , Tokyo
Salary
Salary:
4000000.00 - 5000000.00 JPY / Year
https://www.randstad.com Logo
Randstad
Expiration Date
November 30, 2027
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Engineering, or a related field
  • 2+ years of experience in product or project management within the tech industry
  • Experience managing client support activities (onboarding, inquiry handling, troubleshooting)
  • Proven ability to learn and understand detailed technical specifications
  • Strong product and customer-oriented mindset
  • Excellent communication and interpersonal skills
  • Proficiency in Japanese (fluent level) and English (business level)
What we offer
What we offer
  • Visa Sponsor
  • Free Meals
  • 食堂
Read More
Arrow Right

Customer Service Specialist

We are looking for a dedicated Customer Service Specialist to join our team in B...
Location
Location
United States , Bergen County
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of three years of experience in a healthcare or medical office setting
  • strong verbal and written communication skills, with bilingual proficiency highly preferred
  • ability to manage multiple tasks with excellent attention to detail
  • detail-oriented approach with a focus on providing solutions and maintaining customer satisfaction
  • quick learner who can adapt to new software systems and tools
  • knowledge of orthopedics or related healthcare fields is beneficial
  • proven ability to handle customer inquiries in a call center or similar environment
Job Responsibility
Job Responsibility
  • Process customer orders accurately, including entering insurance information and recommending suitable products
  • coordinate with warehouse and operations teams to ensure timely and efficient order fulfillment
  • maintain detailed and organized documentation, including patient records and related files
  • address customer concerns and troubleshoot issues, escalating complex problems as necessary
  • perform general administrative tasks and provide clerical support to the team
  • apply knowledge of healthcare processes and terminology to address customer needs effectively
  • ensure consistent and attentive communication with customers via phone, email, and other channels
  • collaborate with cross-functional teams to improve customer service procedures and workflows
  • stay updated on company systems and tools to deliver accurate and timely assistance
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
  • Fulltime
Read More
Arrow Right

People Services Specialist

At IKEA, taking care of our co-workers and their dependents is a top priority. T...
Location
Location
United States , Baltimore
Salary
Salary:
21.49 - 30.63 USD / Hour
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University degree and 1 year of related experience, or minimum 3 years of related experience
  • 3–5 years’ experience in a shared services/call center environment for a large national company
  • 1–3 years’ experience with SAP, HRMS or other related HRMS software
  • 1–3 years’ experience in Human Resources, including concepts and administration of Payroll, Benefits, Compensation, and/or Recruitment
  • Basic knowledge and understanding of Federal, State, and Local legislative employment and health care laws and regulations
  • Proven experience providing an excellent level of customer service through live phone calls, email, and chat
  • Strong oral and written communication skills
  • Ability to handle confidential information with discretion
  • Excellent time-management skills
  • Demonstrated proficiency with the use of a computer and software applications including Microsoft Office
Job Responsibility
Job Responsibility
  • Execute work to capture and maintain all relevant co-worker life cycle data in the appropriate systems to achieve operational goals and objectives
  • Execute work to produce all relevant human resource documentation complying with relevant legislation, service level agreements, Ingka policies, guidelines, as well as operational goals and objectives, updating working guidelines and documentation according to changes
  • Collaborate with stakeholders to participate in relevant human resource internal activities to ensure accuracy and timeous delivery of personnel administration, as well as P&C services that achieve operational goals and objectives
  • Seek guidance from relevant stakeholders to develop own goals and objectives that are in line with team goals and objectives
  • Monitor the quality of services in the area of responsibility and partner with other internal and external departments and P&C locations to address all issues, in cooperation and upon consultation with Team Leaders/PA/PY Manager
What we offer
What we offer
  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Fulltime
Read More
Arrow Right

Patient Registration Specialist

We are seeking a highly organized and compassionate individual to join our team ...
Location
Location
United States , Los Angeles
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Professional, friendly demeanor with a positive attitude
  • Strong multitasking skills and ability to work in a fast-paced environment
  • Proficient in computer applications, including Microsoft Office Suite
  • Excellent verbal and written communication skills
  • Preferred bilingual ability in Spanish (reading and writing)
  • CPR certification, as well as possession of a valid driver’s license and reliable transportation
  • Familiarity with medical terminology and basic office equipment
  • Excellent organizational and multitasking abilities
  • Strong interpersonal and communication skills
  • Proficiency in Microsoft Windows and related software
Job Responsibility
Job Responsibility
  • Provide a warm and trauma-informed patient experience during registration and check-out
  • Accurately collect, verify, and upload necessary documentation
  • Confirm insurance coverage, calculate patient charges, and review benefit-related information with patients, including Primary Care Provider (PCP) changes
  • Gather and report demographic data to health plans as required
  • Schedule patient appointments and follow up to request consultation notes when necessary
  • Ensure transportation logistics are coordinated effectively and assist with operating the mobile medical van when required
  • Manage assorted paperwork and maintain a well-organized registration process
  • Monitor and replenish essential office and medical supplies as needed
  • Take on additional responsibilities as assigned
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Remote Hybrid Bilingual Customer Relations Specialist

Elevate your career with the perfect balance of flexibility and connection! We a...
Location
Location
Canada , London
Salary
Salary:
46000.00 USD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
July 09, 2026
Flip Icon
Requirements
Requirements
  • Excellent English and FRENCH communication skills
  • Must be able to pass a criminal background check and the government's enhanced screening process
  • Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
  • Must be able to demonstrate the ability to solve problems through investigation and make timely decisions
  • Minimum High school education required
  • Strong computer/multitasking skills
  • Previous Customer Service or Call Centre experience is required
  • Ability to work under pressure and be adaptable
Job Responsibility
Job Responsibility
  • Provide courteous, accurate, and timely solutions to customer inquiries
  • Use your bilingual skills to bridge communication gaps
  • Think creatively to solve problems and provide outside the box solutions
  • Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
  • Provide accurate responses to existing and new members while maintaining the highest level of customer service
  • Actively participate in an ongoing learning environment where you’ll receive developmental opportunities
What we offer
What we offer
  • Full time hours
  • Hybrid
  • Paid 20 days training program, followed by 2-3 weeks of mentorship
  • Three paid Personal days and paid vacation
  • Excellent benefits
  • Pension plan
  • Option to participate in the Share Ownership Program
  • Bonus plan based on your individual performance
  • Education reimbursement program $2,000 (annually)
  • Career advancement options
  • Fulltime
Read More
Arrow Right

Customer Care Specialist

We are the duck. We develop and empower our people, cultivate relationships, giv...
Location
Location
United States , Windsor
Salary
Salary:
37440.00 - 55000.00 USD / Year
aflac.com Logo
Aflac
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures
  • Emotional intelligence skills shown through giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products
  • Skill in managing one's own time and actively looking for ways to help people whether team members or customers
  • Skilled in verbal and written communication regardless of channel (phone, chat, email, text, social media, etc.) in order to convey information and ideas so others will understand
  • Requires special communication skills including, but not limited to having the ability to defuse tough conversations in a high-emotion environment while maintaining a calm demeanor
  • Problem solving skills
  • Microsoft Excel skills
  • Experience translating from Spanish to English and English to Spanish (for bilingual positions)
Job Responsibility
Job Responsibility
  • Under general supervision, receives inbound calls, email, or chats regarding Aflac products and services
  • provides thorough and accurate responses to policyholder or field force inquiries regarding policy or claim issues for Aflac products and service
  • Accurately processes Point of Call transactions including, but not limited to, customer name changes, transfers, cancellations, and beneficiary changes
  • promotes good customer relations by providing premier customer service with a professional and friendly demeanor
  • develops customer relationships through rapport-building, listening skills, engaging the customer, seeking clarification, and building trust
  • Composes and/or generates communications to request information or confirm action taken
  • is responsive and timely with correspondence and problem resolution, and displays a caring attitude
  • coordinates with other departments/divisions as necessary to ensure customer satisfaction with Aflac's services and products
  • Navigates computerized system for tracking, gathering and researching information
  • routes and tracks outstanding requests to ensure policy-holders and other customers receive complete, accurate and timely resolutions
What we offer
What we offer
  • medical
  • dental
  • vision coverage
  • prescription drug coverage
  • health care flexible spending
  • dependent care flexible spending
  • Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
  • 401(k) plans
  • annual bonuses
  • opportunity to purchase company stock
  • Fulltime
Read More
Arrow Right

Bilingual Customer Relations Specialist

We are looking to hire the right person to join an amazing team as a full time F...
Location
Location
Canada , London
Salary
Salary:
46000.00 USD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
June 15, 2026
Flip Icon
Requirements
Requirements
  • Excellent English and FRENCH communication skills
  • Must be able to pass a criminal background check and the government's enhanced screening process
  • Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
  • Must be able to demonstrate the ability to solve problems through investigation and make timely decisions
  • Minimum High school education required
  • Strong computer/multitasking skills
  • Previous Customer Service or Call Centre experience is required
  • Ability to work under pressure and be adaptable
Job Responsibility
Job Responsibility
  • Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
  • Provide accurate responses to existing and new members while maintaining the highest level of customer service
  • Actively participate in an ongoing learning environment where you’ll receive developmental opportunities
What we offer
What we offer
  • Full time hours
  • Hybrid
  • Paid 20 days training program, followed by 2-3 weeks of mentorship
  • Three paid Personal days and paid vacation
  • Excellent benefits
  • Pension plan
  • Option to participate in the Share Ownership Program
  • Bonus plan based on your individual performance
  • Education reimbursement program $2,000 (annually)
  • Career advancement options
  • Fulltime
Read More
Arrow Right
New

Bilingual Customer Relations Specialist

Embrace a 3- 4 day work-from-home schedule and enjoy the vibrancy of our Downtow...
Location
Location
Canada , Montreal
Salary
Salary:
51500.00 USD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent English and French communication skills
  • Must be able to pass a criminal background check and the government's enhanced screening process
  • Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
  • Must be able to demonstrate the ability to solve problems through investigation and make timely decisions
  • Minimum High school education required
  • Strong computer/multitasking skills
  • Previous Customer Service or Call Centre experience is required
  • Ability to work under pressure and be adaptable
Job Responsibility
Job Responsibility
  • Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
  • Provide accurate responses to existing and new members while maintaining the highest level of customer service
  • Actively participate in an ongoing learning environment where you’ll receive developmental opportunities
What we offer
What we offer
  • Full time hours
  • Hybrid
  • Paid 20 days training program, followed by 2-3 weeks of mentorship
  • Three paid Personal days and paid vacation
  • Excellent benefits
  • Pension plan
  • Option to participate in the Share Ownership Program
  • Bonus plan based on your individual performance
  • Education reimbursement program $2,000 (annually)
  • Career advancement options
  • Fulltime
Read More
Arrow Right