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Bilingual Customer Relations Specialist

Canada, Montreal Employment contract 50000.00 - 50500.00 USD / Year · Job Posted May 28, 2026
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Job Description

Embrace a 3- 4 day work-from-home schedule and enjoy the vibrancy of our Downtown Montreal office for one day. We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries. Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills in English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team in Downtown, Montreal. Position: Bilingual Customer Relations Specialist - Full time, Permanent opportunity. Hours of Operation: Monday - Friday- 6:00 AM - 8:00 PM EST (Must be flexible to work 8 hours during that time) Location: Downtown, Montreal Hybrid - 2 day in Office, 3 days from home Salary: 50,500 $

Job Responsibility

  • Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
  • Provide accurate responses to existing and new members while maintaining the highest level of customer service
  • Actively participate in an ongoing learning environment where you'll receive developmental opportunities

Requirements

  • Excellent English and French communication skills
  • Must be able to pass a criminal background check and the government's enhanced screening process
  • Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
  • Must be able to demonstrate the ability to solve problems through investigation and make timely decisions
  • Minimum High school education required
  • Strong computer/multitasking skills
  • Previous Customer Service or Call Centre experience is required
  • Ability to work under pressure and be adaptable
  • Have status to work in Canada at the time of application
  • Successfully complete the enhanced government screening process
  • Pass a criminal background check
  • Pass a credit check
  • Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application

What we offer

  • Full time hours
  • Hybrid
  • Paid 20 days training program, followed by 2-3 weeks of mentorship
  • Three paid Personal days and paid vacation
  • Excellent benefits
  • Pension plan
  • Option to participate in the Share Ownership Program
  • Bonus plan based on your individual performance
  • Education reimbursement program $2,000 (annually)
  • Career advancement options
  • Being a part of a great team
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  • Delivering high-touch service to ensure a world-class experience for clients across Canada
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