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Air Canada Logo Air Canada · Customer Service

Bilingual Customer Experience Specialist

Canada, Quebec City 17.75 CAD / Hour · Job Posted March 14, 2026
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Job Description

Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Quebec Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time departures by customers at the airport through each touch point of their journey.

Job Responsibility

  • Conduct passenger check-in, and prepare and issue boarding passes
  • Assist pre-boarding passengers and provide information on flight schedules and routes
  • Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims
  • Active movement throughout the airport to attend to the assigned work area

Requirements

  • Availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program
  • Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays)
  • Ability to walk long distances and stand for long periods
  • Ability to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobility
  • The ability to work within strict timelines in order to maintain on-time performance
  • Ability to adhere to Air Canada’s attendance and grooming standards
  • Previous customer service experience with strong interpersonal skills
  • Excellent communication and teamwork skills
  • Strong ability to solve problems and find solutions, in line with the guidelines and policies
  • Safety and security conscious
  • Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position
  • Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations

Nice to have

  • Bilingual in English and French
  • Fluent in English and one or more of the preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi

What we offer

  • Travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service
  • A wide variety of benefit plans, including health and dental, for you and your family
  • Training and development tools to help unlock your full potential
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