CrawlJobs Logo
Air Canada Logo Air Canada · Customer Service

Bilingual Customer Experience Specialist

Canada, Dorval 17.75 CAD / Hour · Job Posted March 26, 2026
Apply Position
Job Link Share

Job Description

Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Montreal Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time performance by assisting customers at the airport through each touch point of their journey.

Job Responsibility

  • Conduct customer check-in, and prepare and issue boarding passes
  • Assist pre-boarding customers and provide information on flight schedules and routes
  • Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims
  • Active movement throughout the airport to attend to the assigned work area

Requirements

  • Availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program
  • Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays)
  • Ability to walk long distances and stand for long periods
  • Ability to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobility
  • The ability to work within strict timelines in order to maintain on-time performance
  • Ability to adhere to Air Canada’s attendance and grooming standards
  • Previous customer service experience with strong interpersonal skills
  • Excellent communication and teamwork skills
  • Strong ability to solve problems and find solutions, in line with the guidelines and policies
  • Safety and security conscious
  • Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position
  • Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations

Nice to have

  • Bilingual in English and French
  • Fluent in English and one or more of the preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi

What we offer

  • Eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service
  • Choose how you’d work with us. We have both full-time and part-time opportunities available
  • We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family
  • Training and development tools to help unlock your full potential
Air Canada - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Bilingual Customer Experience Specialist

8 matching positions

Bilingual Customer Experience Specialist

Right now, Air Canada is looking for Customer Experience Specialists to join our...
Location
Location
Canada , Quebec City
Salary
Salary:
17.75 CAD / Hour
aircanada.com Logo
Air Canada
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program
  • Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays)
  • Ability to walk long distances and stand for long periods
  • Ability to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobility
  • The ability to work within strict timelines in order to maintain on-time performance
  • Ability to adhere to Air Canada’s attendance and grooming standards
  • Previous customer service experience with strong interpersonal skills
  • Excellent communication and teamwork skills
  • Strong ability to solve problems and find solutions, in line with the guidelines and policies
  • Safety and security conscious
Job Responsibility
Job Responsibility
  • Conduct passenger check-in, and prepare and issue boarding passes
  • Assist pre-boarding passengers and provide information on flight schedules and routes
  • Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims
  • Active movement throughout the airport to attend to the assigned work area
What we offer
What we offer
  • Travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service
  • A wide variety of benefit plans, including health and dental, for you and your family
  • Training and development tools to help unlock your full potential
  • Fulltime
Read More
Arrow Right

Bilingual Customer Experience Specialist

Right now, Air Canada is looking for Customer Experience Specialists to join our...
Location
Location
Canada , Quebec City
Salary
Salary:
17.75 CAD / Hour
aircanada.com Logo
Air Canada
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program
  • Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays)
  • Ability to walk long distances and stand for long periods
  • Ability to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobility
  • The ability to work within strict timelines in order to maintain on-time performance
  • Ability to adhere to Air Canada’s attendance and grooming standards
  • Previous customer service experience with strong interpersonal skills
  • Excellent communication and teamwork skills
  • Strong ability to solve problems and find solutions, in line with the guidelines and policies
  • Safety and security conscious
Job Responsibility
Job Responsibility
  • Conduct passenger check-in, and prepare and issue boarding passes
  • Assist pre-boarding passengers and provide information on flight schedules and routes
  • Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims
  • Active movement throughout the airport to attend to the assigned work area
What we offer
What we offer
  • Travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service
  • A wide variety of benefit plans, including health and dental, for you and your family
  • Training and development tools to help unlock your full potential
  • Parttime
Read More
Arrow Right

Bilingual Customer Experience Specialist - Airport

Right now, Air Canada is looking for Customer Experience Specialists to join our...
Location
Location
Canada , Thunder Bay
Salary
Salary:
18.15 CAD / Hour
aircanada.com Logo
Air Canada
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program
  • Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays)
  • Ability to walk long distances and stand for long periods
  • Ability to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobility
  • The ability to work within strict timelines in order to maintain on-time performance
  • Ability to adhere to Air Canada's attendance and grooming standards
  • Previous customer service experience with strong interpersonal skills
  • Excellent communication and teamwork skills
  • Strong ability to solve problems and find solutions, in line with the guidelines and policies
  • Safety and security conscious
Job Responsibility
Job Responsibility
  • Conduct passenger check-in, and prepare and issue boarding passes
  • Assist pre-boarding passengers and provide information on flight schedules and routes
  • Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims
  • Active movement throughout the airport to attend to the assigned work area
What we offer
What we offer
  • Travel privileges for yourself and other eligible persons once you've completed twenty-eight (28) weeks of service
  • Health and dental benefit plans for you and your family
  • Training and development tools
  • Parttime
Read More
Arrow Right

Bilingual Spanish Customer Experience Specialist

Our team is seeking a dedicated Bilingual Spanish Customer Experience Specialist...
Location
Location
United States , San Diego
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent required
  • college coursework in social services, human resources, or a related field is preferred
  • Bilingual fluency in Spanish and English, both verbal and written, required
  • Previous customer service or call center experience, ideally in a nonprofit or community service setting
  • Outstanding communication, interpersonal, and problem-solving skills
  • Strong computer skills and the ability to quickly learn organizational systems
  • Commitment to diversity, equity, and inclusion in all interactions with clients
Job Responsibility
Job Responsibility
  • Respond to inbound calls from clients in both English and Spanish, providing information about available services and resources
  • Assess caller needs, actively listen, and offer tailored referrals to nonprofit and community programs
  • Maintain accurate records of client interactions and referrals in organizational databases
  • Uphold confidentiality standards and ensure compliance with organizational policies and procedures
  • Participate in ongoing training to stay current on available resources and service delivery best practices
  • Collaborate with team members to improve service quality and share knowledge about community programs
  • Handle difficult or sensitive situations with empathy and escalate complex cases as necessary
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Customer Experience Specialist

We are looking for a Customer Experience Specialist to join a fast-moving servic...
Location
Location
United States , Caledonia
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in customer service, call center support, or a similar customer-facing position.
  • Proven ability to manage multiple tasks at once in a fast-paced, high-call-volume environment.
  • Strong verbal and written English communication skills
  • bilingual ability is an advantage.
  • Comfortable working across multiple browser windows, email platforms, and customer service systems.
  • Experience with scheduling or service management software, with ServiceTitan experience strongly preferred.
  • Dependable attendance, punctuality, and a consistent record of reliability in previous roles.
  • Ability to learn new processes quickly, accept coaching, and apply feedback effectively.
  • Background supporting HVAC, construction, trades, or related service-based industries is preferred.
Job Responsibility
Job Responsibility
  • Coordinate incoming customer requests by phone and email, providing courteous and attentive support throughout each interaction.
  • Arrange service and project appointments using scheduling platforms such as ServiceTitan while ensuring calendar accuracy.
  • Track new inquiries and update customer records, follow-up details, and service notes in the appropriate systems.
  • Work closely with dispatch, field personnel, and team members handling calls to maintain efficient coverage and timely response times.
  • Manage a high volume of customer communication while prioritizing urgent needs and maintaining attention to detail.
  • Support daily office operations by following established service workflows and ensuring customer requests move forward promptly.
  • Communicate clearly with customers regarding appointment timing, next steps, and any required updates.
  • Maintain organized documentation of conversations, scheduling activity, and outstanding items requiring follow-up.
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Customer Experience Specialist and Technical Solutions

Do you have a natural talent for turning technical challenges into satisfying so...
Location
Location
Canada , Saint-Laurent
Salary
Salary:
55000.00 - 60000.00 USD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
July 04, 2026
Flip Icon
Requirements
Requirements
  • Minimum of 2 to 3 years of experience in customer service
  • Stable professional background demonstrating long-term commitment
  • Strong self-learning ability and high level of resourcefulness
  • Proficiency with IT tools (knowledge of SAP is an asset)
  • Proficiency in English and French is essential
Job Responsibility
Job Responsibility
  • Manage after-sales service requests (calls and emails) for ceramic and plumbing products
  • Analyze technical issues and propose appropriate solutions to customers (B2B and B2C)
  • Ensure rigorous and transparent follow-up on each file to maintain a high level of trust
  • Collaborate with suppliers and logistics departments for product replacements
  • Accurately document all interventions in the SAP Business One system
What we offer
What we offer
  • Competitive salary between $55,000 and $60,000, depending on experience
  • Comprehensive group insurance plan, 80% paid by the employer (including paramedical care)
  • 6 paid sick days per year
  • Company closure during the holiday season and the construction summer holidays
  • 3 weeks of vacation after one year of service
  • Full technical training provided upon arrival
  • Fulltime
!
Read More
Arrow Right

Customer Experience Specialist

We are looking for a compassionate Customer Experience Specialist to join a miss...
Location
Location
United States , San Diego
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1 year of experience in a call center, customer support, or similar client-facing environment
  • Associate's degree preferred
  • additional post-secondary education or equivalent relevant experience will also be considered
  • Strong verbal and written communication skills with the ability to engage effectively and empathetically
  • Comfortable using web-based applications, chat tools, and Microsoft Office programs, including Word, Excel, and PowerPoint
  • Experience working with call center, CRM, or customer service systems such as Avaya CMS, Epic, or similar platforms is preferred
  • Background in non-profit services, public health, social work, psychology, sociology, criminology, or related fields is a plus
  • Bilingual proficiency in Spanish and English is strongly preferred
Job Responsibility
Job Responsibility
  • Manage incoming calls and client inquiries with professionalism, empathy, and a solutions-focused approach
  • Provide clear guidance, relevant information, and appropriate service referrals based on each individual’s needs
  • Record client interactions thoroughly in web-based platforms and maintain accurate case documentation
  • Stay informed about available programs, community resources, and service updates to ensure reliable support
  • Work closely with internal departments to resolve concerns and help clients access the right assistance
  • Deliver consistent, high-quality communication across phone and digital channels while meeting service expectations
  • Use call center and CRM tools to track interactions, follow up on requests, and support efficient operations
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
Read More
Arrow Right

Customer Experience Specialist

We are looking for a compassionate Customer Experience Specialist to join a miss...
Location
Location
United States , San Diego
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1 year of experience in customer service, call center operations, or a related support environment
  • Associate’s degree preferred
  • additional post-secondary education combined with relevant experience will also be considered
  • Strong verbal and written communication skills with the ability to handle sensitive conversations effectively
  • Experience using web-based applications, chat tools, and Microsoft Office programs, including Word, Excel, and PowerPoint
  • Familiarity with customer service or contact center systems such as CRM platforms and inbound call tools is highly valued
  • Background in non-profit services, public health, social work, psychology, sociology, criminology, or similar fields is preferred
  • Bilingual fluency in Spanish and English is strongly preferred
Job Responsibility
Job Responsibility
  • Manage incoming calls and respond to questions with clear, helpful guidance tailored to each individual’s needs
  • Record client interactions thoroughly and accurately within web-based platforms and customer management systems
  • Direct callers to appropriate programs, benefits, or community resources based on the nature of their inquiries
  • Partner with internal departments to coordinate next steps and support timely resolution of service needs
  • Maintain current knowledge of organizational offerings, referral options, and support resources to provide informed assistance
  • Deliver a consistently attentive and empathetic experience across phone and digital communication channels
  • Use call center and CRM tools effectively to track activity, update records, and support daily service operations
Read More
Arrow Right