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Baxter Logo Baxter · Customer Service

Bilingual Customer Care Representative

Canada, Mississauga Employment contract 49920.00 - 74880.00 USD / Year · Job Posted May 28, 2026
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Job Description

As a Bilingual Customer Service Representative, you take pride in representing Baxter Healthcare Corporation and our world-class products. Your understanding of our deep portfolio and belief in the outstanding value and quality they provide fuels your confidence. Our customers trust you and appreciate your bilingual skills and determination to find solutions to meet their needs. You enjoy building relationships and establishing trust with those who rely on Baxter's solutions every day.

Job Responsibility

  • Respond to customer inquiries via phone, email, fax, and chat in a timely and professional manner
  • Process customer orders and coordinate with internal teams
  • Perform routine tasks and follow standard operating procedures
  • Meet or exceed customer happiness targets and important metrics
  • Maintain accurate records of customer interactions
  • Resolve customer complaints and issues efficiently
  • Advance complex issues and/or customer complaints when necessary
  • Participate in ongoing training and development to improve customer service skills and product knowledge

Requirements

  • High school diploma or equivalent experience
  • Previous experience in a customer-facing role
  • 3-5 years of customer service experience
  • Excellent communication, interpersonal, and problem-solving skills
  • Bilingual in French and English
  • Ability to work in a fast-paced environment and balance multiple priorities
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Ability to learn and adapt to new systems, processes, and products
  • Strong attention to detail and accuracy
  • Flexibility to work a hybrid schedule, including 3 days a week in the office

Nice to have

  • Bachelor’s degree or equivalent experience
  • Knowledge of medical products or the healthcare industry
  • Experience with customer relationship management (CRM) software
  • Experience with ERP software (e.g., JDE, SAP)
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