Bilingual Customer Care Representative Job at Baxter (Mississauga)

Bilingual Customer Care Representative

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

Canada , Mississauga

Salary:

49920.00 - 74880.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Proficiency in English and French (spoken and written)
College Degree/Diploma
2-3 years of experience in Customer Service
Proficient in Microsoft Excel
Attention to detail and ability to accomplish tasks with thorough concern for all areas involved

Job Responsibility

Provide customer support through active management of customer order fulfillment process, including order receipt, entry, and scheduling
Receive, verify, and assess/confirm customer orders based on ordering patterns and existing capacity
Clarify any queries or potential schedule adjustments with customers
Manage general customer enquiries and complaints, advancing issues as needed
Communicate timely updates to customers on production/delivery changes and order adjustments
Work with internal teams to fulfill customer orders through prioritization, production scheduling, and ongoing delivery monitoring
Engage with transportation providers to establish pick-up and delivery schedules
Manage customer delivery metrics and maintain service issue logs for reporting and analysis

Fulltime

Bilingual Customer Care Representative

Location

Canada , Mississauga

Salary:

49920.00 - 74880.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Proficiency in English and French (spoken and written)
College Degree/Diploma
2-3 years of experience in Customer Service
Proficient in Microsoft Excel
Attention to detail and ability to accomplish tasks with thorough concern for all areas involved
Power BI experience
JDE experience
Data Analytics experience

Job Responsibility

Provide customer support through active management of customer order fulfillment process, including order receipt, entry, and scheduling
Receive, verify, and assess/confirm customer orders based on ordering patterns and existing capacity
Clarify any queries or potential schedule adjustments with customers
Manage general customer enquiries and complaints, advancing issues as needed
Communicate timely updates to customers on production/delivery changes and order adjustments
Work with internal teams to fulfill customer orders through prioritization, production scheduling, and ongoing delivery monitoring
Engage with transportation providers to establish pick-up and delivery schedules
Manage customer delivery metrics and maintain service issue logs for reporting and analysis

Fulltime

Bilingual Customer Care Representative

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

Canada , Mississauga

Salary:

49920.00 - 74880.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Proficiency in English and French (spoken and written)
College Degree/Diploma
2-3 years of experience in Customer Service
Proficient in Microsoft Excel
Attention to detail and ability to accomplish tasks with thorough concern for all areas involved

Job Responsibility

Provide customer support through active management of customer order fulfillment process, including order receipt, entry, and scheduling
Receive, verify, and assess/confirm customer orders based on ordering patterns and existing capacity
Clarify any queries or potential schedule adjustments with customers
Manage general customer enquiries and complaints, advancing issues as needed
Communicate timely updates to customers on production/delivery changes and order adjustments
Work with internal teams to fulfill customer orders through prioritization, production scheduling, and ongoing delivery monitoring
Engage with transportation providers to establish pick-up and delivery schedules
Manage customer delivery metrics and maintain service issue logs for reporting and analysis

Fulltime

Bilingual Customer Care Representative

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

Canada , Mississauga

Salary:

49920.00 - 74880.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent experience
Previous experience in a customer-facing role
3-5 years of customer service experience
Excellent communication, interpersonal, and problem-solving skills
Bilingual in French and English
Ability to work in a fast-paced environment and balance multiple priorities
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to learn and adapt to new systems, processes, and products
Strong attention to detail and accuracy
Flexibility to work a hybrid schedule, including 3 days a week in the office

Job Responsibility

Respond to customer inquiries via phone, email, fax, and chat in a timely and professional manner
Process customer orders and coordinate with internal teams
Perform routine tasks and follow standard operating procedures
Meet or exceed customer happiness targets and important metrics
Maintain accurate records of customer interactions
Resolve customer complaints and issues efficiently
Advance complex issues and/or customer complaints when necessary
Participate in ongoing training and development to improve customer service skills and product knowledge

Fulltime

Bilingual Customer Care Representative

Location

Canada , Mississauga

Salary:

49920.00 - 74880.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent experience
Previous experience in a customer-facing role
3-5 years of customer service experience
Excellent communication, interpersonal, and problem-solving skills
Bilingual in French and English
Ability to work in a fast-paced environment and balance multiple priorities
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to learn and adapt to new systems, processes, and products
Strong attention to detail and accuracy
Flexibility to work a hybrid schedule, including 3 days a week in the office

Job Responsibility

Respond to customer inquiries via phone, email, fax, and chat in a timely and professional manner
Process customer orders and coordinate with internal teams
Perform routine tasks and follow standard operating procedures
Meet or exceed customer happiness targets and important metrics
Maintain accurate records of customer interactions
Resolve customer complaints and issues efficiently
Advance complex issues and/or customer complaints when necessary
Participate in ongoing training and development to improve customer service skills and product knowledge

Fulltime

Bilingual Customer Care Representative

Location

Canada , Mississauga

Salary:

49920.00 - 74880.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent experience
Previous experience in a customer-facing role
3-5 years of customer service experience
Excellent communication, interpersonal, and problem-solving skills
Bilingual in French and English
Ability to work in a fast-paced environment and balance multiple priorities
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to learn and adapt to new systems, processes, and products
Strong attention to detail and accuracy
Flexibility to work a hybrid schedule, including 3 days a week in the office

Job Responsibility

Respond to customer inquiries via phone, email, fax, and chat in a timely and professional manner
Process customer orders and coordinate with internal teams
Perform routine tasks and follow standard operating procedures
Meet or exceed customer happiness targets and important metrics
Maintain accurate records of customer interactions
Resolve customer complaints and issues efficiently
Advance complex issues and/or customer complaints when necessary
Participate in ongoing training and development to improve customer service skills and product knowledge

Fulltime

Bilingual Customer Care Representative

Are you a natural problem-solver who loves helping people? Randstad is excited t...

Location

Canada , Burlington

Salary:

73300.00 - 97400.00 CAD / Year

Randstad

Expiration Date

July 26, 2026

Requirements

At least 2 years of experience in a professional business-to-business (B2B) customer service or sales roles
You are comfortable speaking and writing fluently in both French and English
You’re a pro with computers, specifically with office software and Excel
You are organized, analytical, and great at explaining things clearly
A university degree or college diploma is preferred
If you know your way around medical or technical terms, that’s a huge plus
You can work well on your own but love being part of a team, and you stay calm even when things get busy

Job Responsibility

Manage customer calls and emails with a professional, helpful touch
Handle customer requests from start to finish, including managing returns, product questions, and billing credits
Ensure customer accounts and pricing details are accurate and up to date in the system
Work closely with the Sales, Marketing, and Warehouse teams to get answers for your customers quickly
Untangle shipping issues, pricing errors, or system glitches to keep things moving smoothly
Take care of our Ontario East customers, ranging from small local shops to large accounts

What we offer

An annual salary range of $73,300 – $97,400, based on your experience
Includes a 10% premium payment to recognize your hard work
1 year Contract- with the opportunity for extension
Comprehensive medical, dental, and vision coverage starts immediately
A standard 37.5-hour work week with the ability to 'bank' extra time for later use
Three weeks of vacation (prorated) plus 5 personal days for whenever you need them
Work in a small, supportive team of 4–5 people who value excellence and helping one another

Fulltime

Customer Care Representative - Bilingual (Spanish)

The Bilingual Customer Care Representative will professionally interact with cus...

Location

United States , Nelsonville

Salary:

16.50 USD / Hour

Rocky Brands

Expiration Date

Until further notice

Requirements

Fluent in Spanish
Associate's degree (A. A.) or equivalent from two-year College or technical school
or two (2) to four (4) years related experience and/or training
or equivalent combination of education and experience
One (1) to two (2) years of call center experience
Intermediate level of skill in Microsoft applications including Word, Excel, PowerPoint, and Outlook
strong experience using web based service and/or ecommerce tools
Strong oral and written communication and telephone skills
Strong organizational skills with the ability to multitask and demonstrated ability to work in a fast paced environment

Job Responsibility

Answer inbound and place outbound calls
Handle consumer chats and email correspondences
Enter orders as needed
Acquire a working knowledge of product lines and be able to suggest alternate selections and upgrades as needed
Offer feedback to E-commerce department regarding consumer’s experience while interacting with company websites
Help to troubleshoot, understand and fully document any web issues before getting it to the correct technical resource for resolution
Track any problems or complaints to final resolution within a designated time frame
Provide callers with accurate information and/or refers their requests to the appropriate department or responsible person
Work to convert call and chat inquiries into sales
Process consumer returns as needed

Fulltime

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Bilingual Customer Care Representative

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