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Baxter Logo Baxter · Customer Service

Bilingual Customer Care Representative

Canada, Mississauga Employment contract 49920.00 - 74880.00 USD / Year · Job Posted May 28, 2026
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Job Description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

Job Responsibility

  • Respond to customer inquiries via phone, email, fax, and chat in a timely and professional manner
  • Process customer orders and coordinate with internal teams
  • Perform routine tasks and follow standard operating procedures
  • Meet or exceed customer happiness targets and important metrics
  • Maintain accurate records of customer interactions
  • Resolve customer complaints and issues efficiently
  • Advance complex issues and/or customer complaints when necessary
  • Participate in ongoing training and development to improve customer service skills and product knowledge

Requirements

  • High school diploma or equivalent experience
  • Previous experience in a customer-facing role
  • 3-5 years of customer service experience
  • Excellent communication, interpersonal, and problem-solving skills
  • Bilingual in French and English
  • Ability to work in a fast-paced environment and balance multiple priorities
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Ability to learn and adapt to new systems, processes, and products
  • Strong attention to detail and accuracy
  • Flexibility to work a hybrid schedule, including 3 days a week in the office

Nice to have

  • Bachelor’s degree or equivalent experience
  • Knowledge of medical products or the healthcare industry
  • Experience with customer relationship management (CRM) software
  • Experience with ERP software (e.g., JDE, SAP)
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