Bilingual Customer Care Representative

• Manage customer calls and emails with a professional, helpful touch
• Handle customer requests from start to finish, including managing returns, product questions, and billing credits
• Ensure customer accounts and pricing details are accurate and up to date in the system
• Work closely with the Sales, Marketing, and Warehouse teams to get answers for your customers quickly
• Untangle shipping issues, pricing errors, or system glitches to keep things moving smoothly
• Take care of our Ontario East customers, ranging from small local shops to large accounts

• At least 2 years of experience in a professional business-to-business (B2B) customer service or sales roles
• You are comfortable speaking and writing fluently in both French and English
• You’re a pro with computers, specifically with office software and Excel
• You are organized, analytical, and great at explaining things clearly
• A university degree or college diploma is preferred
• If you know your way around medical or technical terms, that’s a huge plus
• You can work well on your own but love being part of a team, and you stay calm even when things get busy

If you know your way around medical or technical terms, that’s a huge plus

• An annual salary range of $73,300 – $97,400, based on your experience
• Includes a 10% premium payment to recognize your hard work
• 1 year Contract- with the opportunity for extension
• Comprehensive medical, dental, and vision coverage starts immediately
• A standard 37.5-hour work week with the ability to 'bank' extra time for later use
• Three weeks of vacation (prorated) plus 5 personal days for whenever you need them
• Work in a small, supportive team of 4–5 people who value excellence and helping one another