Bilingual Customer Care Representative, Randstad

Randstad

Location:
Canada, Montréal

Category:
Call Center

Contract Type:
Not provided

Salary:

20.00 - 21.00 CAD / Hour

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Job Description:

Are you passionate about the healthcare field and want to make a direct impact on people's lives? Are you dynamic, organized, and comfortable on the phone? We have an opportunity for you! Join a growing company where your role is essential in delivering quality service to clients. As a Customer Service Representative, you will play a key role in managing client requests, opening files, and organizing the services provided.

Job Responsibility:

Welcome customers
Handle customer calls and emails interested in the company’s services
Open files and explain the process to clients
Ensure smooth communication between caregivers and clients
Address complaints and implement suitable solutions
Collaborate with the internal team to ensure optimal service quality

Requirements:

Experience in customer service, ideally in a call center
Ability to multitask
Bilingualism (French/English) required
Comfortable with IT tools and management software
Strong customer service orientation, attention to detail, and teamwork
Experience with the MAYA platform (a plus)

Nice to have:

Experience with the MAYA platform

What we offer:

Competitive salary: $20-21/hour + 7% bonus every 3 months based on performance
Working hours: 35 hours/week, Monday to Friday (9 AM – 5 PM)
Work-life balance with flexible hours
3-month intensive training
On-site parking available
Sick leave and vacation days
Comprehensive benefits package
Group RRSP
Social activities to strengthen team spirit
Pilates classes

Additional Information:

Job Posted:
April 28, 2025

Expiration:
June 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Bilingual Customer Care Representative