Bilingual Customer Analyst, Randstad

Randstad

Location:
Canada, Markham

Category:
Customer Service

Contract Type:
Not provided

Salary:

28.60 CAD / Hour

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Job Description:

Join one of Canada's largest insurance and financial services companies as a Bilingual Customer Analyst. Provide support to brokerages, deliver excellent customer service, and manage system access requests. This 6-month hybrid contract position offers competitive pay and the opportunity to gain valuable industry experience.

Job Responsibility:

Respond to all phone calls and emails from brokerages, LIAs, and internal collaborators regarding system access, support requests, and mentorship inquiries
Deliver a high standard of customer service characterized by clear communication, integrity, timeliness, and accuracy of technical information
Ensure that ticket lifecycles do not exceed defined standards
Log requests, follow up on outstanding items, and communicate instructions and status updates to users in a clear, professional manner
Build, modify, and remove system access as requested, closely adhering to defined standards
Provide support on systems when called upon by peers, particularly junior members
Maintain up-to-date knowledge of supporting systems and provide cross-training as needed
Prioritize and manage multiple requests based on the urgency and impact of each request
Identify trends with brokers and take the lead to work with the BD team on training initiatives.

Requirements:

College or University Degree, preferably in Business Management or a related field
Minimum of 1-2 years of experience in a customer contact center
Proficiency in relevant computer applications and call center systems
Good typing skills at a medium to fast rate with accuracy
Bilingual proficiency in French and English is preferred
Strong customer service orientation
Excellent written and verbal communication skills
Outstanding problem-solving skills
Strong interpersonal and organizational skills
Self-directed and adaptable
Basic understanding of broker operating environments and insurance principles
Basic knowledge of Underwriting principles
Ability to effectively handle all Broker & customer requests from start to finish
Ability to keep abreast of all Broker communication and changes in guidelines and technology
Capability to act as an SME (Subject Matter Expert) to represent the team on initiatives
Ability to troubleshoot and identify the root cause of technical issues
Efficiently prioritize complex issues for further investigation.

Nice to have:

Bilingual proficiency in French and English is preferred
Capability to act as an SME (Subject Matter Expert) to represent the team on initiatives.

What we offer:

Gain experience working for a well-known insurance company
Work location is Markham
Working days: Monday - Friday
6-month contract
Competitive pay rate
Start date: ASAP

Additional Information:

Job Posted:
April 27, 2025

Expiration:
May 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Bilingual Customer Analyst