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We are seeking a Bilingual Credit Administrator to join our client's dynamic team for a 3-month contract. In this hybrid role, you will play a pivotal part in supporting both English and French-speaking customers, ensuring seamless communication, and assisting with essential credit administration duties. If you thrive in a fast-paced, collaborative environment and love multitasking, this is the perfect opportunity for you! The office location is in Guelph, ON.
Job Responsibility
Conducting credit reference checks for new and reactivated customer accounts
Managing outbound daily reference calls in a professional manner
Providing bilingual (French/English) email support, including sending invoice copies and account statements
Reaching out to customers regarding pending orders due to outdated credit card information using approved scripts
Supporting English credit reference checks as workload permits
Accurately updating customer profiles, contact info, and account notes within internal systems
Maintaining the highest level of professionalism and confidentiality when handling sensitive customer and credit data.
Requirements
Full professional fluency in both French and English (written and verbal)
Previous experience in a dedicated customer service or call-center role
Experience in credit, billing, or accounts receivable (AR) is considered a strong asset
Proficiency with Microsoft Office (Outlook, Word, PowerPoint)
Experience with ERP system, specifically Microsoft Dynamics 2012 (an asset)
Excellent communication, organization, and multitasking abilities
A reliable self-starter who works well independently but loves contributing to a team.
Nice to have
Experience in credit, billing, or accounts receivable (AR)
Experience with ERP system, specifically Microsoft Dynamics 2012
What we offer
Hybrid Flexibility: Enjoy the best of both worlds with 3 days in-office and 2 days working from home
Great Culture: Work with a supportive, collaborative, and professional team
Weekly Pay: Standard through Randstad, including access to our benefits program