Bilingual Contact Center Specialist Job at ChaseSource (Austin)

Bilingual Operations Account Specialist

Call Center Renewal Agents serve as coaches to our customers, obtaining lease re...

Location

United States , Pompano Beach

Salary:

17.00 - 20.00 USD / Hour

Aaron's

Expiration Date

Until further notice

Requirements

6 months customer service, call center, or collection experience required
High School diploma or equivalent required
Ability to connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations
Strong multi-tasking, organizational, negotiation and persuasion skills
Proficient computer skills
Ability to work schedule of hours varying from 8 am to 9 pm, Monday through Saturday
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the call center
Proper telephone etiquette
Uphold the Company Brand and protect company assets

Job Responsibility

Utilizes provided tools to find and renew customers. Makes direct contact over the phone with customers who have not renewed their lease agreement(s)
Educates customers on the benefits of timely lease agreement payments and leverages the proprietary suite of lease renewal options to help get customers to ownership
Upkeep customer accounts and maintain updated customer information in the computer system
Documents all customer lease renewal payment appointments
Works in partnership with retail partner when customers have an interest in buying or leasing additional merchandise
Maintain the highest level of compliance with applicable policies, procedures, regulations, and laws
Opens and closes the call center daily
May be required to carry out field visit activities visiting past due customer in-home

What we offer

Exclusive discounts on our huge selection of products
Work Today, Get Paid Tomorrow! Financial well-being for your present peace of mind
401(k) with generous matching for your future security
Sundays off to reconnect and do what you love

Fulltime

Care Coordinator I- Bilingual

Join Our Team and Make a Difference! Are you looking for an impactful role where...

Location

United States

Salary:

16.50 - 21.50 USD / Hour

One Call

Expiration Date

Until further notice

Requirements

A high school diploma or GED is required
Associate or Bachelor’s degree is preferable
or the equivalent combination of education training and work experience
Knowledge of the company’s products services and business operations to enable resolution of customer inquiries
Excellent customer service skills
Excellent verbal and written communication skills
Computer navigation and operation skills
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team environment
Ability to work in an environment that aligns with the company's diversity equity inclusion and belonging standards

Job Responsibility

Provides customer support to business customers via the telephone and/or Internet
Handles customer inquiries and resolves simple and basic support issues such as address changes processing orders warranty or billing/payment
For product or service-related issues will move customer to appropriate Product Support Specialist
Performs other administrative duties as requested
Serves as primary contact for inbound customers issues
Escalates more technical product-related issues to the proper Product Support department
Processes a high volume of customer inquiries of One Call Care Management products and services and resolves a targeted percentage of those inquiries
Troubleshoots customer problems identifies the root cause of the problem and uses tool and resources appropriately to determine how to resolve customer problems
When unable to resolve the problem in a reasonable amount of time will escalate to the appropriate resource
Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge

What we offer

Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home
Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
401(k) matching program
and company-paid life insurance and short and long-term disability coverage
Supportive Services: We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships

Fulltime

Bilingual Quality Assurance Specialist, Contact Center

The Bilingual Quality Assurance Specialist role monitors and evaluates call, ema...

Location

United States , West Roseville

Salary:

19.50 USD / Hour

GoodLeap

Expiration Date

Until further notice

Requirements

Conscientious and focused listening and reading skills with strong attention to detail
Analytical and problem-solving skills, and the use of good judgment
Ability to identify and provide professionally written actionable feedback
Effectively and professionally communicate verbally and in writing, including notation
Commitment to supporting the growth and development of evaluated representatives
Ability to adapt quickly to changing priorities and environments in a fast-paced setting
Effective time management, and the ability to meet targets within a specific timeline
Excellent interpersonal, facilitation, and relationship management skills
Ability to work independently with general direction and be self-motivated
Bilingual Spanish/English required

Job Responsibility

Perform call, text, and email monitoring for various departments and provide professionally written, actionable feedback and information as it pertains to the improvement of performance, procedures, compliance, and customer experience
Deliver professionally written reviews, reports, and information as they pertain to various departments and the company’s quality assurance needs
Participate in quality calibration and ongoing quality assurance training
Assist and back up with other duties, as assigned

Fulltime

Latin America Portuguese Specialist

Disney Central is currently looking for Latin America Consumer Direct (LACD) Spe...

Location

United States , Orlando

Salary:

20.10 USD / Hour

Disney

Expiration Date

Until further notice

Requirements

Bilingual in both English and Portuguese verbal and written communication skills, as well as telephone etiquette skills
Sales and Service experience in a customer service or contact center environment
Flexible with work schedule, including overtime, weekends and holidays
Strong interpersonal, listening, and oral communication skills
Eagerness to learn new policies, procedures, product lines and new software applications
Ability to be flexible and react to new situations and information quickly
Problem solving and decision-making skills
Proficient in Microsoft Office including Outlook
Solid Understanding on Walt Disney World products and services
Ability to interact with other Walt Disney World departments

Job Responsibility

Meet or exceed Disney’s quality and guest service standards
Assist with our Latin America Consumer Direct channel and Walt Disney World® Resort Room, Dine & Recreation bookings and Ticket products
Support our Internet Help Desk services and assists our guests concerning their website experience through troubleshooting and procedural means
Assist Guests who have already booked a resort reservation by providing services such as taking payments, making reservation modifications, recommending booking additional vacation experiences and other projects as assigned

Fulltime

Bilingual Spanish Customer Experience Specialist

We are partnering with a mission-driven non-profit organization dedicated to sup...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bilingual in English and Spanish (required)
Previous experience in customer service, call center, or client-facing roles
Strong communication and active listening skills
Ability to handle sensitive situations with empathy and professionalism
Reliable, punctual, and comfortable working in a fast-paced environment

Job Responsibility

Serve as a primary point of contact for community members via inbound and outbound calls
Provide accurate information, guidance, and support to individuals and families
Deliver a positive client experience through professional and compassionate communication in English and Spanish
Document interactions clearly and accurately in internal systems
Follow established procedures, policies, and compliance guidelines
Collaborate with internal teams to ensure timely and effective support

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Senior Principal Specialist - Genesys Cloud

As a CCaaS Solutions Tech Lead, you will be responsible for developing and imple...

Location

Canada , Montréal

Salary:

Not provided

Randstad

Expiration Date

January 28, 2026

Requirements

Degree in Computer Science or equivalent experience
Minimum of five (5) years of experience as a CCaaS solutions integrator, including two (2) years as a Tech Lead
Strong knowledge of Genesys or another contact center solution
Proficiency in automation and scripting
Leadership, communication, and interpersonal skills
Bilingual (French and English)

Job Responsibility

Participating in the implementation of projects in the client environment
Bringing industry best practices
Serving as the technical point of contact for integration teams
Contributing to the continuous improvement of processes and systems
Guiding stakeholders through solution deployments
Participating in and coordinating documentation for processes, integration testing, and training

What we offer

Competitive salary, based on your experience
Office in downtown Montreal
Group insurance
Young and dynamic company culture
High flexibility and remote work

Fulltime

Technical Support Specialist I - Bilingual

The Customer Support Specialist provides escalated support to Mindbody customers...

Location

Brazil

Salary:

Not provided

Mindbody

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent experience
Advance or fluent English skills + the ability to communicate effectively in Spanish or French
Customer service or call center experience or Customer Support Associate experience preferred
Working knowledge of Mindbody’s software products is preferred
Demonstrated ability to handle a high call and email volume
Excellent computer skills, including familiarity with using internet browsers, online chat tools, and email
Strong communication skills, both verbal and written
Ability to handle escalated and complex customer issues with confidence, patience, and professionalism
Demonstrated ability to actively listen and use curiosity to gain full understanding of customer needs
Ability to learn and acquire new industry, company, product, or technical knowledge

Job Responsibility

Intake of technical product support to customers through a variety of channels, primarily inbound and outbound phone calls, but can also include email, chat, and web forums
Follow up and resolve customer callbacks and open cases for product support
Resolve customer inquiries related to services or the software
Troubleshoot complex product-related issues
Escalate more complex issues as needed to higher-level support teams and/or management
deescalate customers to Associate level support, as needed
Provide quality service to customers that meets our customer expectations and in accordance with the department’s guidelines and policies
Take a high rate of inbound contacts and provide a high-level of engagement with the customers
Follow internal Knowledge Centered Support processes to accurately answer customer questions and to maintain knowledge bases
Use advanced product knowledge to educate customers on product features or additional services to meet their needs

Fulltime

Care Coordinator I-Bilingual

Join Our Team and Make a Difference! Are you looking for an impactful role where...

Location

United States

Salary:

16.50 - 21.50 USD / Hour

One Call

Expiration Date

Until further notice

Requirements

A high school diploma or GED is required
Associate or Bachelor’s degree is preferable
or the equivalent combination of education training and work experience
Knowledge of the company’s products services and business operations to enable resolution of customer inquiries
Excellent customer service skills
Excellent verbal and written communication skills
Computer navigation and operation skills
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team environment
Ability to work in an environment that aligns with the company's diversity equity inclusion and belonging standards

Job Responsibility

Provides customer support to business customers via the telephone and/or Internet (e.g. instant message email)
Handles customer inquiries and resolves simple and basic support issues such as address changes processing orders warranty or billing/payment
For product or service-related issues will move customer to appropriate Product Support Specialist
Performs other administrative duties as requested
Provides customer support by phone email or instant messaging to business customers
Serves as primary contact for inbound customers issues
Escalates more technical product-related issues to the proper Product Support department
Processes a high volume of customer inquiries of One Call Care Management products and services and resolves a targeted percentage of those inquiries
Troubleshoots customer problems identifies the root cause of the problem and uses tool and resources appropriately to determine how to resolve customer problems
When unable to resolve the problem in a reasonable amount of time will escalate to the appropriate resource

What we offer

Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home
Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
401(k) matching program
and company-paid life insurance and short and long-term disability coverage
Supportive Services: We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships

Fulltime

Bilingual Contact Center Specialist

ChaseSource

Location:
United States , Austin

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Bilingual Contact Center Specialist

Bilingual Operations Account Specialist

Care Coordinator I- Bilingual

Bilingual Quality Assurance Specialist, Contact Center

Latin America Portuguese Specialist

Bilingual Spanish Customer Experience Specialist

Senior Principal Specialist - Genesys Cloud

Technical Support Specialist I - Bilingual

Care Coordinator I-Bilingual

Bilingual Contact Center Specialist

ChaseSource

Location:United States , Austin

Category:Call Center

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 06, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Bilingual Contact Center Specialist

Bilingual Operations Account Specialist

Care Coordinator I- Bilingual

Bilingual Quality Assurance Specialist, Contact Center

Latin America Portuguese Specialist

Bilingual Spanish Customer Experience Specialist

Senior Principal Specialist - Genesys Cloud

Technical Support Specialist I - Bilingual

Care Coordinator I-Bilingual

Location:
United States , Austin

Category:
Call Center

Contract Type:
Not provided

Job Posted:
January 06, 2026