Bilingual Contact Center Specialist Job at ChaseSource (Austin)

Bilingual Contact Center Specialist (Provider Network Support)

We are seeking a dedicated and skilled Bilingual Contact Call Center Specialist ...

Location

United States , Austin

Salary:

22.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

A minimum of six months of recent, verifiable experience in a high-volume contact center/call center environment
Bilingual Proficiency: read, write and speak English and Spanish with an 80% or better score
Proficiency in Microsoft Office tools (Word, Excel, Outlook)
Strong multitasking abilities and organizational skills

Job Responsibility

Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related questions
Respond promptly, courteously, and concisely to phone inquiries, ensuring a positive customer experience
Document all interactions in clear and concise online logs for accurate record-keeping
Transfer callers to appropriate Call Center units when necessary
Meet and exceed individual performance standards, including strict attendance and productivity metrics
Assist with problem resolution and escalate complex issues as needed
Perform additional duties as assigned by management

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Bilingual Quality Assurance Specialist, Contact Center

The Bilingual Quality Assurance Specialist role monitors and evaluates call, ema...

Location

United States , West Roseville

Salary:

19.50 USD / Hour

GoodLeap

Expiration Date

Until further notice

Requirements

Conscientious and focused listening and reading skills with strong attention to detail
Analytical and problem-solving skills, and the use of good judgment
Ability to identify and provide professionally written actionable feedback
Effectively and professionally communicate verbally and in writing, including notation
Commitment to supporting the growth and development of evaluated representatives
Ability to adapt quickly to changing priorities and environments in a fast-paced setting
Effective time management, and the ability to meet targets within a specific timeline
Excellent interpersonal, facilitation, and relationship management skills
Ability to work independently with general direction and be self-motivated
Bilingual Spanish/English required

Job Responsibility

Perform call, text, and email monitoring for various departments and provide professionally written, actionable feedback and information as it pertains to the improvement of performance, procedures, compliance, and customer experience
Deliver professionally written reviews, reports, and information as they pertain to various departments and the company’s quality assurance needs
Participate in quality calibration and ongoing quality assurance training
Assist and back up with other duties, as assigned

Fulltime

Bilingual Customer Service Representative

This position is responsible for direct communication with customers, handling c...

Location

United States , Pittsburgh

Salary:

16.00 - 18.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in English and a second language, with strong verbal and written communication skills
Previous experience in customer service or call center environments
Proficiency in Microsoft Office applications, including Excel and Word
Ability to handle inbound and outbound calls professionally
Strong organizational skills to manage data entry and maintain accurate customer records
Familiarity with email correspondence and scheduling appointments
Comfort working with software systems and adapting to new technologies
Ability to work effectively both independently and as part of a team
Must be living in PENNSYLVANIA OR OHIO

Job Responsibility

Manages timecard daily by clocking in/out of the timekeeping systems at the beginning/end of shift and for unpaid lunch breaks
Recognizes and respects diversity among coworkers and customers
Maintains regular attendance
Knowledge of company policies, practices, and procedures
Ability to understand and navigate telephone and computer systems to communicate with customers
Complete customer applications using the telephone and determines customer eligibility for relevant programs
Correctly follows workflow process in programs software systems to complete tasks as assigned
Manages difficult or emotional customer situations by using appropriate de-escalation tactics
Responds promptly to customer needs
Adheres to program guidelines and procedures

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free parking provided
bus accessible
free online training

Fulltime

Customer service representative

This position is responsible for direct communication with customers, handling c...

Location

United States , Pittsburgh

Salary:

16.00 - 18.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

Must be living in PENNSYLVANIA OR OHIO
Outstanding customer service skills
Ability to navigate computer systems efficiently
Ability to fluently speak multiple languages, including Spanish
Recognizes and respects diversity among coworkers and customers
Maintains regular attendance
Knowledge of company policies, practices, and procedures
Ability to understand and navigate telephone and computer systems to communicate with customers
Correctly follows workflow process in programs software systems to complete tasks as assigned
Manages difficult or emotional customer situations by using appropriate de-escalation tactics

Job Responsibility

Perform day-to-day activities of the program under the supervision of the Workforce Director
Manages timecard daily by clocking in/out of the timekeeping systems at the beginning/end of shift and for unpaid lunch breaks
Complete customer applications using the telephone and determines customer eligibility for relevant programs
Takes inbound calls from customers, assists customers with questions and resolving problems related to program participation
Makes outbound calls
Taking applications over the phone for the company's programs

What we offer

Free parking provided
Bus accessible
Medical, vision, dental, and life and disability insurance
Eligible to enroll in our company 401(k) plan
Free online training

Fulltime

Customer Experience Specialist

We are looking for a Customer Experience Specialist to join a mission-focused no...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a call center, customer support, or contact center environment
Associate degree preferred
additional post-secondary education combined with relevant experience will also be considered
Strong verbal and written communication skills with the ability to engage professionally and compassionately with diverse populations
Proficiency with web-based applications, chat tools, CRM systems, and Microsoft Office programs, including Word, Excel, and PowerPoint
Experience handling inbound calls and documenting interactions accurately in digital systems
Background in non-profit services, public health, social work, psychology, sociology, criminology, or a related field is preferred
Bilingual Spanish and English communication skills are strongly preferred

Job Responsibility

Handle incoming calls and inquiries with professionalism, providing clear guidance, support, and appropriate resource information
Record customer interactions promptly and accurately in web-based platforms and customer management systems
Stay informed on available programs, community services, and organizational resources in order to give current and helpful information
Work closely with internal departments to coordinate responses and ensure client concerns are addressed in a timely manner
Deliver a high level of service across phone and digital communication channels while maintaining empathy and confidentiality
Use tools such as CRM platforms, call center systems, and standard office software to manage case details and service activity
Support benefit- and billing-related questions by identifying needs and directing inquiries to the proper channels when necessary

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Experience Specialist

As a Customer Experience Specialist, you will be the first point of contact for ...

Location

United States

Salary:

16.50 USD / Hour

RemotivateJobs

Expiration Date

Until further notice

Requirements

Previous customer service or client support experience
Strong verbal and written communication skills
Ability to multitask with accuracy and attention to detail
Comfort with data entry, Microsoft Word, Excel, and basic math
Analytical mindset to interpret feedback and continually improve

Job Responsibility

Provide professional, courteous, and grateful assistance on every telephone call
Deliver exceptional, personalized resolutions tailored to each customer’s needs
Maintain accurate records of interactions and transactions
Multitask confidently—documenting, researching, and engaging with customers in real time
Demonstrate strong phone etiquette and represent Signet positively at all times
Meet or exceed expectations for production, call efficiency, schedule adherence, and quality
Manage escalated concerns with empathy, patience, and professionalism

What we offer

Work safely and comfortably from home—we provide all necessary equipment
Competitive starting pay of $16.50/hour, plus seasonal overtime opportunities
Employee discounts
Bilingual Spanish differential pay available (must pass speaking/writing assessment)
Up to 6 weeks of paid training, plus ongoing coaching, and development
Opportunities for cross-training (e.g., chat support)
Earn referral bonuses when your recommended hires complete 60 days
Comprehensive healthcare, dental, and vision insurance to keep you and your family covered
Generous 401(k) matching after just one year to help secure your financial future

Fulltime

Call Center Specialist

As a Call Center Specialist you will be engaged in several key activities. You w...

Location

United States , Brentwood

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

A High School Diploma or GED at the minimum
a bachelor’s degree will be given preference
A least 1.5+ years of experience handling a high volume of calls
A quick response time to customer issues
At least a year of previous experience in sales support or inside sales/telesales is preferred
A keen eye for detail and the ability to handle multiple assignments promptly and effectively
Analytical and general math skills, and excellent time management skills
An excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as customer service skills
Verbal and written communication skills, as well as customer service skills
A calm demeanor in a fast-paced team environment and the capacity to manage multiple projects effectively

Job Responsibility

Initiating contact with strategic vendors who are not currently participating in our program
maintaining the vendor queue, effectively prioritizing calls, and retiring those vendors who opt not to participate, all while ensuring that campaigns are completed within the designated timelines
inputting vendor and/or client data into specific databases, with a focus on accurately recording vendor contact details and agreement information
Communicating enrollment statistics with clients, sales, and/or project management teams
Acting as the liaison between vendor and client to address payment issues or negotiate payment terms
Overcoming vendor objections by proposing alternative payment options
Professionally handling a high-volume of both inbound and outbound calls
Using multiple applications to assist customers efficiently and swiftly
Demonstrating efficient oral and written communication with customers, department personnel, and management
Adeptly cross-selling additional products and services

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training
competitive compensation and benefits

Customer Experience Specialist

We are looking for a compassionate Customer Experience Specialist to join a miss...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in customer service, call center operations, or a related support environment
Associate’s degree preferred
additional post-secondary education combined with relevant experience will also be considered
Strong verbal and written communication skills with the ability to handle sensitive conversations effectively
Experience using web-based applications, chat tools, and Microsoft Office programs, including Word, Excel, and PowerPoint
Familiarity with customer service or contact center systems such as CRM platforms and inbound call tools is highly valued
Background in non-profit services, public health, social work, psychology, sociology, criminology, or similar fields is preferred
Bilingual fluency in Spanish and English is strongly preferred

Job Responsibility

Manage incoming calls and respond to questions with clear, helpful guidance tailored to each individual’s needs
Record client interactions thoroughly and accurately within web-based platforms and customer management systems
Direct callers to appropriate programs, benefits, or community resources based on the nature of their inquiries
Partner with internal departments to coordinate next steps and support timely resolution of service needs
Maintain current knowledge of organizational offerings, referral options, and support resources to provide informed assistance
Deliver a consistently attentive and empathetic experience across phone and digital communication channels
Use call center and CRM tools effectively to track activity, update records, and support daily service operations

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Bilingual Contact Center Specialist

Job Description

Job Responsibility

Requirements

What we offer

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