Bilingual Contact Center Specialist Job at ChaseSource (Austin)

Bilingual Operations Account Specialist

Call Center Renewal Agents serve as coaches to our customers, obtaining lease re...

Location

United States , Pompano Beach

Salary:

17.00 - 20.00 USD / Hour

Aaron's

Expiration Date

Until further notice

Requirements

6 months customer service, call center, or collection experience required
High School diploma or equivalent required
Ability to connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations
Strong multi-tasking, organizational, negotiation and persuasion skills
Proficient computer skills
Ability to work schedule of hours varying from 8 am to 9 pm, Monday through Saturday
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the call center
Proper telephone etiquette
Uphold the Company Brand and protect company assets

Job Responsibility

Utilizes provided tools to find and renew customers. Makes direct contact over the phone with customers who have not renewed their lease agreement(s)
Educates customers on the benefits of timely lease agreement payments and leverages the proprietary suite of lease renewal options to help get customers to ownership
Upkeep customer accounts and maintain updated customer information in the computer system
Documents all customer lease renewal payment appointments
Works in partnership with retail partner when customers have an interest in buying or leasing additional merchandise
Maintain the highest level of compliance with applicable policies, procedures, regulations, and laws
Opens and closes the call center daily
May be required to carry out field visit activities visiting past due customer in-home

What we offer

Exclusive discounts on our huge selection of products
Work Today, Get Paid Tomorrow! Financial well-being for your present peace of mind
401(k) with generous matching for your future security
Sundays off to reconnect and do what you love

Fulltime

Specialist, 211 & Crisis Services

Provide individuals with suicide intervention, safety planning, crisis de-escala...

Location

United States , Orlando

Salary:

18.15 USD / Hour

United Way

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required
One year of experience in social services, crisis hotline, contact center, or information and referral service preferred
Experience with Microsoft Office required
Client management databases or other relational database experience, preferred
Demonstrated knowledge of health and human services desired
Ability to effectively assess client needs and show sensitivity to issues presented by contacts
Ability to multi-task and work in a fast-paced contact center
Bilingual in English/Spanish preferred
Must have access to a private, secure, and stable high-speed internet connection
Must have access to a quiet, confidential workspace

Job Responsibility

Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment
Answer inbound 988 Suicide & Crisis Lifeline and 211 information and referral contacts
Assess contact’s needs or situation using pertinent questions and the principles of active listening
Provide appropriate screenings for specialized programs
Access multiple databases for resources and appropriately refer contacts
Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment
Maintain accurate data collection on all contacts in the appropriate database
Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds
Advocate for clients within the framework of contact center protocols and procedures when appropriate
Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics

What we offer

Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium
Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term & long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW
401k w/ Company Contribution – after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan
Paid Time Off – Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over
Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time
Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed

Fulltime

Bilingual Quality Assurance Specialist, Contact Center

The Bilingual Quality Assurance Specialist role monitors and evaluates call, ema...

Location

United States , West Roseville

Salary:

19.50 USD / Hour

GoodLeap

Expiration Date

Until further notice

Requirements

Conscientious and focused listening and reading skills with strong attention to detail
Analytical and problem-solving skills, and the use of good judgment
Ability to identify and provide professionally written actionable feedback
Effectively and professionally communicate verbally and in writing, including notation
Commitment to supporting the growth and development of evaluated representatives
Ability to adapt quickly to changing priorities and environments in a fast-paced setting
Effective time management, and the ability to meet targets within a specific timeline
Excellent interpersonal, facilitation, and relationship management skills
Ability to work independently with general direction and be self-motivated
Bilingual Spanish/English required

Job Responsibility

Perform call, text, and email monitoring for various departments and provide professionally written, actionable feedback and information as it pertains to the improvement of performance, procedures, compliance, and customer experience
Deliver professionally written reviews, reports, and information as they pertain to various departments and the company’s quality assurance needs
Participate in quality calibration and ongoing quality assurance training
Assist and back up with other duties, as assigned

Fulltime

Bilingual Customer Service Representative

This position is responsible for direct communication with customers, handling c...

Location

United States , Pittsburgh

Salary:

16.00 - 18.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in English and a second language, with strong verbal and written communication skills
Previous experience in customer service or call center environments
Proficiency in Microsoft Office applications, including Excel and Word
Ability to handle inbound and outbound calls professionally
Strong organizational skills to manage data entry and maintain accurate customer records
Familiarity with email correspondence and scheduling appointments
Comfort working with software systems and adapting to new technologies
Ability to work effectively both independently and as part of a team
Must be living in PENNSYLVANIA OR OHIO

Job Responsibility

Manages timecard daily by clocking in/out of the timekeeping systems at the beginning/end of shift and for unpaid lunch breaks
Recognizes and respects diversity among coworkers and customers
Maintains regular attendance
Knowledge of company policies, practices, and procedures
Ability to understand and navigate telephone and computer systems to communicate with customers
Complete customer applications using the telephone and determines customer eligibility for relevant programs
Correctly follows workflow process in programs software systems to complete tasks as assigned
Manages difficult or emotional customer situations by using appropriate de-escalation tactics
Responds promptly to customer needs
Adheres to program guidelines and procedures

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free parking provided
bus accessible
free online training

Fulltime

New

Call Center Specialist

As a Call Center Specialist you will be engaged in several key activities. You w...

Location

United States , Brentwood

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

A High School Diploma or GED at the minimum
a bachelor’s degree will be given preference
A least 1.5+ years of experience handling a high volume of calls
A quick response time to customer issues
At least a year of previous experience in sales support or inside sales/telesales is preferred
A keen eye for detail and the ability to handle multiple assignments promptly and effectively
Analytical and general math skills, and excellent time management skills
An excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as customer service skills
Verbal and written communication skills, as well as customer service skills
A calm demeanor in a fast-paced team environment and the capacity to manage multiple projects effectively

Job Responsibility

Initiating contact with strategic vendors who are not currently participating in our program
maintaining the vendor queue, effectively prioritizing calls, and retiring those vendors who opt not to participate, all while ensuring that campaigns are completed within the designated timelines
inputting vendor and/or client data into specific databases, with a focus on accurately recording vendor contact details and agreement information
Communicating enrollment statistics with clients, sales, and/or project management teams
Acting as the liaison between vendor and client to address payment issues or negotiate payment terms
Overcoming vendor objections by proposing alternative payment options
Professionally handling a high-volume of both inbound and outbound calls
Using multiple applications to assist customers efficiently and swiftly
Demonstrating efficient oral and written communication with customers, department personnel, and management
Adeptly cross-selling additional products and services

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training
competitive compensation and benefits

Sales Specialist

Ready to take your sales career to the next level? Join Uline as a Sales Special...

Location

Mexico , Monterrey

Salary:

Not provided

Uline, Inc

Expiration Date

Until further notice

Requirements

Bachelor's degree
Bilingual (English / Spanish) - 100% in both verbal and written forms a plus
Strong listening and empathy skills
2+ years outbound sales call center experience
Industrial products experience preferred
Proficient in Microsoft Excel and Word

Job Responsibility

Engage prospective customers through daily outreach (about 60+ phone calls) to recommend tailored business solutions from Uline’s 43,000+ high-quality products
Document new client information using Uline's CRM software
Create new customer accounts and identify key purchasing contacts
Set up appointments for prospects to meet with Uline's Monterrey Sales team

What we offer

Complete health insurance coverage and savings fund with employer match that starts day one
Multiple bonus programs
Paid holidays and generous paid time off
Tuition Assistance Program that covers professional continuing education

Fulltime

Technical Support Specialist I - Bilingual

The Customer Support Specialist provides escalated support to Mindbody customers...

Location

Brazil

Salary:

Not provided

Mindbody

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent experience
Advance or fluent English skills + the ability to communicate effectively in Spanish or French
Customer service or call center experience or Customer Support Associate experience preferred
Working knowledge of Mindbody’s software products is preferred
Demonstrated ability to handle a high call and email volume
Excellent computer skills, including familiarity with using internet browsers, online chat tools, and email
Strong communication skills, both verbal and written
Ability to handle escalated and complex customer issues with confidence, patience, and professionalism
Demonstrated ability to actively listen and use curiosity to gain full understanding of customer needs
Ability to learn and acquire new industry, company, product, or technical knowledge

Job Responsibility

Intake of technical product support to customers through a variety of channels, primarily inbound and outbound phone calls, but can also include email, chat, and web forums
Follow up and resolve customer callbacks and open cases for product support
Resolve customer inquiries related to services or the software
Troubleshoot complex product-related issues
Escalate more complex issues as needed to higher-level support teams and/or management
deescalate customers to Associate level support, as needed
Provide quality service to customers that meets our customer expectations and in accordance with the department’s guidelines and policies
Take a high rate of inbound contacts and provide a high-level of engagement with the customers
Follow internal Knowledge Centered Support processes to accurately answer customer questions and to maintain knowledge bases
Use advanced product knowledge to educate customers on product features or additional services to meet their needs

Fulltime

Customer Support Specialist

You’ll be the voice of the brand across phone, email, chat, and order portals—so...

Location

United States , Carlsbad

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3+ years in customer service, order management, or contact center environment
Strong written/verbal communication and a calm, patient problem‑solving style
Detail‑accurate, fast with systems, and comfortable juggling multiple tickets
Background in consumer goods, retail/e‑commerce, or sporting/outdoor products is a plus
Bilingual (English/Spanish) is a strong plus for North County customer bases

Job Responsibility

Own daily customer communications via phone, email, and chat
triage inquiries and resolve issues quickly and professionally
Manage order entry and edits, shipment tracking, RMAs, replacements, and warranty claims
Research and resolve delivery delays, damaged shipments, and mis‑shipments
coordinate with 3PL/warehouse
Maintain accurate case notes, update CRM records, and track trends to provide feedback to leadership
Guide customers through product selection, promos, and basic troubleshooting
escalate technical issues as needed
Collaborate with Sales Ops and Accounting on order holds, credits, tax, and payment discrepancies
Prepare daily and weekly summaries on SLAs, ticket volumes, and top customer pain points

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Bilingual Contact Center Specialist

ChaseSource

Location:
United States , Austin

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

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