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Bilingual Contact Center Specialist (Provider Network Support)

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MMC Group LP

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Location:
United States , Austin

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

22.00 USD / Hour
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Job Description:

We are seeking a dedicated and skilled Bilingual Contact Call Center Specialist to join our Provider Network team. This role is pivotal in delivering exceptional support to Medicaid providers and clients, ensuring seamless resolution of inquiries and issues. The ideal candidate will possess strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced, high-volume call center environment.

Job Responsibility:

  • Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related questions
  • Respond promptly, courteously, and concisely to phone inquiries, ensuring a positive customer experience
  • Document all interactions in clear and concise online logs for accurate record-keeping
  • Transfer callers to appropriate Call Center units when necessary
  • Meet and exceed individual performance standards, including strict attendance and productivity metrics
  • Assist with problem resolution and escalate complex issues as needed
  • Perform additional duties as assigned by management

Requirements:

  • A minimum of six months of recent, verifiable experience in a high-volume contact center/call center environment
  • Bilingual Proficiency: read, write and speak English and Spanish with an 80% or better score
  • Proficiency in Microsoft Office tools (Word, Excel, Outlook)
  • Strong multitasking abilities and organizational skills
What we offer:
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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