Bilingual Contact Center Agent, HSBC

Bilingual Contact Center Agent

HSBC

Location:
Mexico, Azcapotzalco

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The team will handle inbound Spanish language telephone service and sales inquiries for Jade & Premier clients. The role involves providing high-quality service to customers, resolving queries, and recommending products while meeting individual targets and maintaining quality and compliance standards.

Job Responsibility:

Answer inbound telephone inquiries from new potential customers and provide the required information
Respond to and fulfil existing customer service and account queries and record the query and outcome
Recommend products and services to meet customers’ needs
Refer queries that cannot be resolved on the initial phone call to the relevant department
Document customer complaints and escalate complaints where required
Monitor customer interactions for quality and policy/procedure adherence

Requirements:

Ability to work in a high-volume, fast-paced environment is required
Proficiency with personal computers and basic software packages
Excellent communication skills and is polite and friendly at all times
Displays patience and empathy
A knowledge expert who has the ability to maintain departmental productivity, quality and sales standards

Additional Information:

Job Posted:
October 02, 2025

Expiration:
November 01, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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