Bilingual Consumer Care Advisor

• Respond to clinician and consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics
• Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to clinicians and end-users
• Accurately and thoroughly document each new end-user conversion/retention profile in company systems according to standard department procedures
• Responsible for data quality, including self audit of work
• Communicate with end-users and clinicians about intimate health care issues and anatomical functions in a mature and Advisor manner
• Utilize available resources to stay current with industry developments and competitors products, services and business activities
• Complete monthly inbound and outbound call activity goals and conversion/retention and revenue targets
• Facilitate sales in a timely and effective manner
• Transfer for purchase and retain consumers
• Coordinate purchase for consumers of company products

• Bilingual in French is a MUST
• College or University degree and/or a combination of at least 2 - 4 years customer service
• Experience in healthcare and customer service is preferred
• Ability to explain medical processes and procedures while giving clear, concise, step by step directions over the phone
• Utilize sales techniques to gain end-user acceptance during indirect sales process
• Ability to maintain and grow business in established territories through relationship development, mainly via phone conversations

Experience in Salesforce, MS Office, and Genesys are strong assets

• Permanent Position
• Monday to Friday, no weekends
• Great office culture
• Great Benefits Package
• Hybrid work environment, (in Oakville, ON)