Bilingual Collections Specialist Job at GoodLeap (Mexico City)

Bilingual Operations Account Specialist

Call Center Renewal Agents serve as coaches to our customers, obtaining lease re...

Location

United States , Pompano Beach

Salary:

17.00 - 20.00 USD / Hour

Aaron's

Expiration Date

Until further notice

Requirements

6 months customer service, call center, or collection experience required
High School diploma or equivalent required
Ability to connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations
Strong multi-tasking, organizational, negotiation and persuasion skills
Proficient computer skills
Ability to work schedule of hours varying from 8 am to 9 pm, Monday through Saturday
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the call center
Proper telephone etiquette
Uphold the Company Brand and protect company assets

Job Responsibility

Utilizes provided tools to find and renew customers. Makes direct contact over the phone with customers who have not renewed their lease agreement(s)
Educates customers on the benefits of timely lease agreement payments and leverages the proprietary suite of lease renewal options to help get customers to ownership
Upkeep customer accounts and maintain updated customer information in the computer system
Documents all customer lease renewal payment appointments
Works in partnership with retail partner when customers have an interest in buying or leasing additional merchandise
Maintain the highest level of compliance with applicable policies, procedures, regulations, and laws
Opens and closes the call center daily
May be required to carry out field visit activities visiting past due customer in-home

What we offer

Exclusive discounts on our huge selection of products
Work Today, Get Paid Tomorrow! Financial well-being for your present peace of mind
401(k) with generous matching for your future security
Sundays off to reconnect and do what you love

Fulltime

Customer Success Specialist

The Customer Success Specialist is primarily responsible for aftermarket sales a...

Location

United States , Columbus

Salary:

Not provided

ADB Safegate

Expiration Date

Until further notice

Requirements

High school diploma and 2-5 or more years of customer service experience
Ability to work with a variety of software and database systems to manager orders, pipelines and other company processes
Ability to interpret documented rules, past practices, or instruction on a semi-independent level

Job Responsibility

Supporting aftermarket order tracking, price quoting, and scheduling
Maintaining customer information in the appropriate Customer Relationship Management (CRM) systems and processes
Managing timelines and tasks to ensure schedules are met
Selling products and services
Communicating with customers to provide updates, field questions and respond to other requests
Responding to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
Conferring with customers by telephone to provide information about products or services, take or enter orders, or obtain details of complaints
Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Providing Accounts Receivable follow up on past due accounts including collections calls, tracking / recording collections data and information from customers

What we offer

competitive salary/ benefits
The opportunity to develop your career
A great flexible working culture with company values and behaviours that help shape your development and lead to success for you and the Company
An international environment with opportunities to collaborate with colleagues in different countries around the globe

Bilingual Collections Specialist

Collections Specialists are responsible for resolving overdue bills and collecti...

Location

United States

Salary:

18.00 USD / Hour

GoodLeap

Expiration Date

Until further notice

Requirements

1-2 years of direct experience in credit and collections
knowledgeable in sales, negotiation and persuasion tools
Excellent verbal and written communication skills
Prior telemarketing experience with financial products preferred
Proficiency with Microsoft Office applications
Self-motivated and extremely goal-oriented
Team Player
Professional demeanor
Bilingual English/Spanish required

Job Responsibility

Increase the collection of outstanding payments within our personal finance department
Identify accounts with overdue payments and find solutions to help bring their loan to a current status
Maintain daily, weekly and monthly collection and metric goals
Outbound/Inbound calls with clients to resolve debts owed
All in compliance with Goodleap’s collections policies and procedures

Fulltime

Bilingual Mortgage Collections Specialist

Are you a dedicated professional with a talent for navigating complex financial ...

Location

Canada , Markham

Salary:

27.00 - 31.00 CAD / Hour

Randstad

Expiration Date

April 20, 2026

Requirements

Minimum of 2–3 years of experience in collections
Completion of post-secondary education preferred
Reliable high-speed internet connection and a quiet, professional home office space
Flexibility to work various shifts within the call centre's hours of operation
Advanced verbal and written communication skills in both English and French
Analytical thinking
High level of empathy and emotional intelligence
Ability to work independently in a remote environment while maintaining high productivity levels
Ability to work regular business hours and some evenings
Proficiency in Microsoft Suite with Excel or Google Suite with sheets

Job Responsibility

Manage a portfolio of delinquent residential mortgage accounts through outbound and inbound calls
Identify the root causes of financial hardship and recommend appropriate loss mitigation options
Ensure all collection activities comply with federal and provincial regulations as well as internal policies
Maintain accurate and detailed records of all client interactions within the IVR system
Collaborate with the legal and foreclosure departments when accounts reach advanced stages of default
Provide exceptional service in both English and French

What we offer

Competitive salary
Fully remote work
Opportunity to work with a leader in the Residential Mortgage Financing industry
Comprehensive benefits package and professional development opportunities
Supportive team culture with a focus on work-life balance and employee well-being
Career growth potential

Fulltime

Bilingual Loan Sales Specialist

At OneMain, Loan Sales Specialists empower customers by listening to their needs...

Location

United States , Round Rock

Salary:

Not provided

OneMain Financial

Expiration Date

Until further notice

Requirements

High School Diploma or GED
Sales, Collections or Customer Service experience
Bilingual - Spanish

Job Responsibility

Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude
Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

What we offer

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
Paid time off for volunteer hours
Family back-up care

Fulltime

Collections Specialist

Are you looking for a new challenge and have experience as a Collections Special...

Location

Canada , Baie-d'Urfé, Québec

Salary:

50000.00 - 55000.00 CAD / Year

Randstad

Expiration Date

April 14, 2026

Requirements

DEP/DEC in Accounting
1 - 2 years of experience in similar role
Experience working with an ERP Systems (an Asset)
Proficient in Excel
Bilingual (an Asset)

Job Responsibility

Manage the collection process
Investigation of all outstanding invoices and deductions
Perform weekly analysis of payment arrangements
Resolve payment discrepancies
Ensure compliance with credit limits
Management of outstanding orders
Reconcile accounts and prepare shift requests, write-offs and credit memos
Prepare all documentation related to deductions

What we offer

Beautiful company
Beautiful offices
Dynamic team
Reputed company
Free parking

Fulltime

Collections Specialist

Are you looking for a new challenge and have experience as a Collections Special...

Location

Canada , Saint-Laurent

Salary:

48000.00 - 55000.00 CAD / Year

Randstad

Expiration Date

April 14, 2026

Requirements

DEP/DEC in Accounting
1 - 2 years of experience in similar role
Experience working with an ERP Systems (an Asset)
Proficient in Excel
Bilingual (an Asset)

Job Responsibility

Manage the collection process
Investigation of all outstanding invoices and deductions
Perform weekly analysis of payment arrangements
Resolve payment discrepancies
Ensure compliance with credit limits
Management of outstanding orders
Reconcile accounts and prepare shift requests, write-offs and credit memos
Prepare all documentation related to deductions

What we offer

Beautiful company
Beautiful offices
Dynamic team
Reputed company
Free parking

Fulltime

Bilingual vendor performance specialist

We are seeking a detail-oriented and customer-focused Bilingual Automotive Repos...

Location

Canada , Oakville

Salary:

65000.00 - 70000.00 CAD / Year

Randstad

Expiration Date

March 23, 2026

Requirements

University or college degree preferred
Two (2) to five (5) years of asset location, repossession, remarketing, and collections experience or combination of education and industry related experience
Be well versed in the automotive finance lifecycle and have an understanding and interest in the automotive and powersports industry and vehicle values
Be knowledgeable about non-standard items like: recreational vehicles, ATV’s, trailers, Boats, Motors, Motorcycles, and other equipment like tractors and plows.
Firm understanding of the Privacy Laws, Personal Property Security Acts, and collections laws across Canada. Understanding of automotive sales regulations.
Understanding of the Canadian insolvency laws and legal recovery process
Courteous and pleasant demeanor. Be able to de-escalate difficult conversations and positively resolve tough situations.
Strong negotiator
Quebec Collections and repossession experience an asset
Proficiency with inventory management software, client maintenance software, collections software and Microsoft Office - Advanced user experience with Excel, Word, and Outlook

Job Responsibility

Ability to coordinate a myriad of vendors to complete the end to end location and repossession process in a tactful and efficient manner.
Be an expert in the skip tracing, location, and recovery of financed assets.
Be an expert on Canadian geography, repossession laws, and best practices for PPSA enforcement.
Ability to determine accurate wholesale and retail values on securities in order to maximize national returns. Use and document tools like CBB, Nada, Blue books, market guides, etc.
Perform duties in relation to intake, set up, locate, repossession, transport, and skip processes according to company policies and legislative guidelines.
Close and invoice accounts accurately.
Provide information and guidance to customers in order to facilitate bringing accounts current in a courteous and respectful manner.
Manage vendor performance and ensure that tasks are completed, and expectations met.
PPSA searches, discharges, and registrations
Legal documents and demands

What we offer

Annual salary of $65,000 -$70,000 plus potential of annual bonus
Great working environment with a reputable organization
Working in a state of the art facility!
The organization is located in Oakville and offers easy access to the highway!
Great vacation and benefits
Hybrid (3 days in office) ...
Onsite gym - available to all staff

Fulltime

Bilingual Collections Specialist

GoodLeap

Location:
Mexico , Mexico City

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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Location:Mexico , Mexico City

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Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 05, 2026

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