Bilingual Collections Specialist Job at GoodLeap (Mexico City)

Bilingual Collections Specialist

Collections Specialists are responsible for resolving overdue bills and collecti...

Location

United States

Salary:

19.00 USD / Hour

GoodLeap

Expiration Date

Until further notice

Requirements

1-2 years of direct experience in credit and collections
knowledge in sales, negotiation and persuasion tools
excellent verbal and written communication skills
prior telemarketing experience with financial products preferred
proficiency with Microsoft Office applications
self-motivated and extremely goal-oriented
team player
professional demeanor
bilingual English/Spanish required

Job Responsibility

Increase the collection of outstanding payments within our personal finance department
identify accounts with overdue payments and find solutions to help bring their loan to a current status
maintain daily, weekly and monthly collection and metric goals
outbound/inbound calls with clients to resolve debts owed
all in compliance with Goodleap’s collections policies and procedures

What we offer

bonus

Fulltime

Bilingual Collections Specialist

Collections Specialists are responsible for resolving overdue bills and collecti...

Location

United States

Salary:

18.00 USD / Hour

GoodLeap

Expiration Date

Until further notice

Requirements

1-2 years of direct experience in credit and collections
knowledgeable in sales, negotiation and persuasion tools
Excellent verbal and written communication skills
Prior telemarketing experience with financial products preferred
Proficiency with Microsoft Office applications
Self-motivated and extremely goal-oriented
Team Player
Professional demeanor
Bilingual English/Spanish required

Job Responsibility

Increase the collection of outstanding payments within our personal finance department
Identify accounts with overdue payments and find solutions to help bring their loan to a current status
Maintain daily, weekly and monthly collection and metric goals
Outbound/Inbound calls with clients to resolve debts owed
All in compliance with Goodleap’s collections policies and procedures

Fulltime

French Bilingual Remote Collections Specialist

We are seeking a detail-oriented and customer-focused French Bilingual Remote Co...

Location

United States , Birmingham

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in French and English, both written and verbal
Previous experience in collections, accounts receivable, customer service, or credit and collections
Strong communication, negotiation, and conflict-resolution skills
Ability to manage difficult conversations with professionalism and tact
Proficiency with Microsoft Office, especially Excel, and experience using ERP or accounting systems
Strong attention to detail and organizational skills
Ability to work independently and manage priorities in a remote setting
High school diploma required
associate’s or bachelor’s degree preferred

Job Responsibility

Contact customers by phone, email, and written correspondence to follow up on past-due invoices
Communicate professionally in French and English with clients regarding account balances and payment arrangements
Review aging reports and prioritize collection efforts based on account status
Investigate and resolve customer billing disputes, payment discrepancies, and account issues
Document all collection activity, customer communications, and payment commitments in the appropriate system
Collaborate with internal teams such as accounts receivable, billing, customer service, and sales to resolve account concerns
Negotiate payment plans when appropriate and monitor adherence to agreed terms
Maintain a high level of professionalism and customer service while meeting collection targets
Reconcile customer accounts and ensure account information is accurate and up to date
Escalate high-risk or severely delinquent accounts as needed

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

New

Collections Specialist

We are looking for a detail-oriented Collections Specialist to join a service-fo...

Location

United States , Humble

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
At least 2 years of experience in commercial credit and collections, with 3+ years preferred
Strong customer service and account communication skills with a detail-oriented, solutions-oriented approach
Proficiency with Microsoft Office, including basic Excel, and comfort learning business systems
Ability to work independently while also contributing effectively within a team environment
High attention to detail and strong organizational skills in a deadline-driven setting
Bilingual English/Spanish communication skills are a plus
Must be able to complete pre-employment background screening and drug testing

Job Responsibility

Maintain customer account profiles by entering new information, updating records, and ensuring data remains accurate in internal systems
Prepare invoicing activity and generate account statements when requested to support timely billing and collection efforts
Review accounts receivable reporting to track balances, identify overdue items, and assist with collection priorities
Reconcile account discrepancies by researching payment activity, clarifying issues, and resolving billing-related questions
Communicate with customers in a clear and courteous manner to address disputes, secure payment commitments, and preserve positive business relationships
Evaluate account status to support credit decisions and help determine when sales orders can be released
Partner with the Credit Manager and other internal teams to support daily collections operations and related administrative tasks
Complete additional duties as assigned to help the department meet service, accuracy, and turnaround expectations

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Collections Specialist

We are looking for a Collections Specialist to support portfolio management acti...

Location

United States , Richardson

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1-2 years of experience in collections, account management, billing, or a related financial services role
Bilingual fluency in Spanish and English with the ability to communicate effectively with a diverse customer base
Working knowledge of consumer or commercial collections practices and payment resolution techniques
Proficiency with Microsoft Office applications, including Excel and Word, along with comfort using business systems such as Salesforce
Strong negotiation, organization, and multitasking skills in a fast-paced environment
Ability to document account activity accurately and manage sensitive information with professionalism
Collaborative approach, dependable work ethic, and a positive attitude when working with customers and internal teams

Job Responsibility

Contact customers regarding overdue balances and guide discussions toward practical repayment solutions
Negotiate payment arrangements that align with account status and company guidelines
Investigate account details and use research methods to locate hard-to-reach customers when needed
Address customer questions related to billing, account status, and collection activity with clarity and courtesy
Draft and send collection notices, follow-up communications, and other account-related correspondence
Maintain thorough records of customer interactions, commitments, disputes, and account updates in the appropriate systems
Assist with workout plans, write-off-related processes, and other portfolio support activities as required
Compile delinquency data and help prepare recurring reports that track account performance and collection progress

What we offer

medical, vision, dental, life and disability insurance
company 401(k) plan

New

Loan Servicing Specialist (Bilingual: Spanish)

At Tandem Servicing, we don't just service loans, we build relationships. We're ...

Location

Salary:

26.00 - 32.00 USD / Hour

Rain City Capital

Expiration Date

Until further notice

Requirements

Bilingual in Spanish: Must be fluent in Spanish, both written and spoken
High school diploma or equivalent required
2+ years of experience in mortgage servicing and customer service
Confidence making collection calls and navigating challenging conversations
Must be able to work independently and handle multiple priorities under deadline pressure
Strong listening and problem-solving skills
Excellent attention to detail and high degree of accuracy
Promotes teamwork within the department
Excellent grammatical, oral communication, writing, spelling, and proofreading skills, with the ability to express yourself clearly and effectively
Strong working knowledge of Microsoft Office and loan servicing systems

Job Responsibility

Answer inbound calls and emails from borrowers regarding payments, portal access, taxes, insurance, verification of wire instructions, and other general servicing questions
Respond promptly and professionally to borrower inquiries
Make outbound calls (including collection calls to past-due borrowers) with confidence and clarity
Process borrower correspondence via email and route requests appropriately
Follow through with borrowers to ensure timely resolution and clearly communicate the final outcome
From time to time, you may support other borrower communications and follow-ups related to construction draws and extensions
Perform other related duties as assigned by management

Fulltime

Digital Collections Specialist

GoodLeap is a technology company delivering best-in-class financing and software...

Location

United States

Salary:

16.00 - 18.00 USD / Hour

GoodLeap

Expiration Date

Until further notice

Requirements

1-2 years of direct experience in credit and collections
knowledgeable in sales, negotiation, and persuasion tools
Excellent written communication skills
Prior experience with financial products preferred
Proficiency with Microsoft Office applications
Self-motivated and extremely goal-oriented
Team Player
Professional demeanor
Bilingual Spanish/English preferred

Job Responsibility

Communicate with delinquent borrowers via different digital communication channels
Find solutions to help bring borrower’s loans to a current status
Process payments for borrowers with past due payments
Maintain daily, weekly, and monthly collection and metric goals

Fulltime

Collections Specialist

At OneMain, Collections Specialists are committed to working with our customers ...

Location

United States , West Valley City

Salary:

Not provided

OneMain Financial

Expiration Date

Until further notice

Requirements

High School Diploma or GED
Proficiency in utilizing multiple tools/systems simultaneously
Skilled at achieving and exceeding goals

Job Responsibility

Assist customers with all financial servicing needs through both inbound and outbound contact
Determine how customers can best utilize company products and services
Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets
Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA and state regulations
Maintain and note all appropriate information and documentation on customer and account status
Collaborate both in person and virtually, using available technology to connect with other internal teams

What we offer

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance
Paid holidays (7 days per year, based on start date)

Fulltime

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Bilingual Collections Specialist

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