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Aylo Health Logo Aylo Health · Customer Service

Bilingual Clinical Patient Services Representative

United States, Hampton · Job Posted April 22, 2026
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Job Description

The Bilingual Clinical Patient Services Representative serves as a key member of the Care Team for a designated office and assists with post-visit communications and workflows to facilitate quality healthcare and a best-in-class patient experience. This includes ensuring patient diagnostic imaging, labs, prescriptions, and other activities are processed timely and accurately, and according to the providers’ direction.

Job Responsibility

  • Initiate outgoing calls to patients with pending post visit care
  • Manage patient care and provider relation
  • Manage turnaround time for encounters
  • Receive and process e-prescription request from the pharmacy
  • Call-in and submit patient medication to pharmacy as instructed by provider
  • Contact insurance companies to receive prior authorization for medication
  • Correspond with providers through electronic medical record system (eClinicalWorks) regarding patient activity
  • Answers patient inquiries regarding general medical questions
  • Obtain necessary personal and clinical information from patients
  • Accurately document telephone encounters
  • Receive test results from providers through telephone encounters
  • Contact patients by phone in a timely manner, ensuring test results are conveyed accurately and privately following all HIPAA regulations as instructed by the patient record
  • Performs other duties as assigned

Requirements

  • High School graduate or equivalent education
  • Bilingual/Spanish speaking
  • Proven history of driving a positive patient experience
  • Completion of an accredited Medical Assistant Program with a current Medical Assistant Certification/Registration
  • 2+ years’ work experience in a clinical private practice setting with EMR experience
  • Must be able to work quickly and efficiently to initiate high volume of outgoing calls
  • Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks
  • Professional verbal and written communication skills
  • Ability to work independently or with a team
  • Must be able to report to work as scheduled without delay
  • Professional appearance and positive attitude
  • Excellent communication and problem-solving skills

What we offer

  • Medical insurance with prescription drug coverage
  • Dental insurance
  • Vision insurance
  • Company-paid basic life insurance
  • 401(k) with company match
  • Dependent Care Flexible Spending Account
  • Healthcare Flexible Spending Account
  • Paid time off
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