Bilingual Client Support Manager Job at GoodLeap

Bilingual Client Service Representative – Outreach

We are seeking a compassionate and community-focused Bilingual Client Service Re...

Location

United States , Oakdale

Salary:

20.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or equivalent
Fluent in English and Spanish, including reading, writing, and speaking
Valid California Driver's License and proof of automobile insurance
Ability to travel throughout the county and surrounding areas
Strong customer service and communication skills
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
Typing speed of at least 20 WPM
Ability to learn new software systems quickly
Strong organizational and time management skills
Ability to work independently and as part of a team in a fast-paced environment

Job Responsibility

Conduct face-to-face outreach activities, group presentations, and one-on-one enrollment assistance
Educate beneficiaries on available healthcare plan options and assist with plan selection
Guide beneficiaries through enrollment, disenrollment, waiver, and medical exemption processes
Build and maintain positive relationships with county agencies, community organizations, and program stakeholders
Participate in community events, health fairs, and outreach initiatives
Accurately document interactions and activities within the Customer Relationship Management (CRM) system
Perform data entry and transmit enrollment information according to established procedures
Assist beneficiaries with questions regarding enrollment status, healthcare options, and program eligibility
Support training and mentoring of new team members as needed
Review program materials and knowledge base content for accuracy and continuous improvement

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Bilingual Client Services Representative

To provide a high level of customer service support to the Company’s customers i...

Location

Canada , Kitchener

Salary:

Not provided

Demant

Expiration Date

Until further notice

Requirements

A high school diploma or equivalent is required
Post-secondary diploma or degree in sales, customer service, marketing, office administration, business administration or related field is preferred
Excellent verbal and written communication skills to interact with customers

Job Responsibility

Respond to a high volume of customer inquiries via phone and email
Assist with order placement, status updates, rush requests, warranties, and repairs
Provide basic product and technical support
Resolve customer issues and complaints in a timely and professional manner
Maintain strong knowledge of products, services, programs, and relevant regulations to provide accurate and effective support to customers
Process and track orders accurately using Navision
Coordinate with Operations, Audiology, Finance, and Distribution teams
Ensure all customer requirements are met through proper follow-up
Provide backorder updates and production status to customers
Build strong relationships with customers and internal teams

Assistant Security Account Manager Bilingual For Pharmaceutical

Allied Universal®, North America's leading security and facility services compan...

Location

Puerto Rico , Juncos

Salary:

41600.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
Minimum of seven (7) years of management experience in a high-volume workforce environment or service industry
Minimum of five (5) years of experience in the private security industry
Minimum of two (2) years of experience in security management
Minimum of two (2) years of experience driving operational goals and metrics
Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-making

Job Responsibility

Lead and mentor a team of Supervisors by providing coaching, support, and recognition, while fostering accountability
encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels
Build, maintain, and grow relationships with representatives of a high-profile client by understanding their security needs and ensuring satisfaction
develop and implement corrective action plans for identified opportunities for operational improvement
Deliver high-quality service to our client by strategically overseeing Supervisors, while maintaining industry standards, company policies, and regulatory requirements
Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity when requested by the Account Manager
Identify and mitigate security risks
develop and implement security protocols, training, and response plans
Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries
Ensure consistent security officer service delivery across multiple site locations

What we offer

Medical, dental, vision, basic life, and disability insurance as per requirements
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Lead Inside Sales Client Manager

The Lead Inside Sales Client Manager at NTT DATA is a pivotal role focused on ma...

Location

United States of America , New York

Salary:

76800.00 - 115200.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Significant demonstrated experience in a similar role in a similar environment
Significant sales and client engagement experience
Significant demonstrated experience negotiating with clients and vendor
Significant demonstrated experience analyzing commercial information
Basic understanding of IT infrastructure (e.g., data centers, networks)
Native-level proficiency in Japanese
Effective communication skills in English for internal and external coordination
Proficiency in Microsoft Office tools (Excel, PowerPoint, Word)
Willingness to learn and use sales tools such as Salesforce (prior experience not required)
Must be bilingual in Japanese and English

Job Responsibility

Manages and grows relationships and drives expansion and renewals across all solutions (foundational solutions primary) within assigned accounts
Minimizes churn and maximizes retention in assigned accounts
Drives client satisfaction throughout the entire lifecycle of the clients' buying process
Generates demand by assisting clients to identify current needs, and then effectively articulate how the company can add value through our services and solutions
Uses the company's sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecasts
Presents new and additional offerings to clients
Communicates quotes, provides supportive sales documentation and obtains a sales order where there is an opportunity to close a sale
Builds relationships with clients and displays an interest in and knowledge of the client environment
Identifies opportunities for up-selling of solutions
Identify sales opportunities by managing and growing revenue and expansion across solutions areas in the assigned accounts

What we offer

Medical
Dental
Vision
Life insurance
Supplemental life insurance
Spouse and child life insurance
STD
LTD
Flex Spending Accounts
Company's 401(k) retirement plan

Fulltime

Account Manager Bilingual for Airport Facilities

Allied Universal® is hiring a Security Site Supervisor / Account Manager Bilingu...

Location

United States , Carolina

Salary:

Not provided

Allied Universal®

Expiration Date

Until further notice

Requirements

Must possess a high school diploma or equivalent
Must be able to pass any State-required training or other qualifications for licensing
Must be able to pass a state licensing test if driving a company-owned or client-provided vehicle
Must possess one or more of the following: Service in the active-duty military, military reserves, or National Guard
Service in Auxiliary Police or Police Cadets
Minimum of one year verifiable and successful supervisory experience in security-related industry
Associate's degree or higher in any discipline
Be at least 21 years of age, or higher if required by the state (21 years, if armed)
Be able to operate radio or telephone equipment and/or console monitors
Demonstrated ability to interact cordially and communicate with the public

Job Responsibility

Oversee that all aspects of the security function on-site are performed in a diligent manner (staffing, scheduling, and on-site training all Allied Universal®. personnel assigned to his/her site)
Ensure that contract-required training and screening elements for security personnel have been met
Maintain overtime to a minimal or preset requirement designated by AUS
Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her shift
Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders)
Audit timekeeping entries regularly to catch errors or inconsistencies
Ensure all call outs, sick leave, and other absencess are correctly coded in the system
Complete payroll or to resolve discrepancie with the Ooperations Manager
Make recommendations for positive and negative personnel actions for those under his/her direct supervision
Respond to client requests

What we offer

Health insurance and 401k plans for full-time positions, available upon requirements or eligibility
Personal / sick / vacations hours accrual for adminstrative position according to possition level
Schedules that fit with your personal life goals
Ongoing paid training programs and career growth opportunities
Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Fulltime

Japanese Bilingual Support

Japanese Bilingual Support (Pampanga) (Project-based)

Location

Philippines , Angeles, Pampanga

Salary:

Not provided

STAFFVIRTUAL

Expiration Date

Until further notice

Requirements

1-2 years of work experience
Bachelor's degree
Strong & proven expertise in strong, grammatically correct english language skills (both verbal and written)
Strong eye for detail which includes identifying customer problems swiftly and correctly while solving queries as this can impact company relations
Have a problem solving mindset
Strong customer obsession mindset with evidence of taking independent and appropriate decisions for the customer
Open to work in 24x7 support. Willingness to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days, 8 working hours each day)
Bilingual in Japanese and English, with proficiency in both spoken and written communication.

Job Responsibility

Provide world-class customer support through emails and phone calls to our Earner & Spender with prompt and clear responses and solutions.
To provide insight to our stakeholders in a timely manner through a correct channel or meeting by logical communication.
Help in improving processes so we always optimize for better customer experience.This involves communicating with high value clients and and eye to retention in times of problems for the clients and companies
Identify patterns and help in making the support systems better as we scale
Maintain high quality in core work
Contribute to building the team and the organization for long term success
Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments.
Ability to manage multiple work streams efficiently in a high-pressure, complex environment

What we offer

HMO Coverage
Leave Credits
Allowance
Attendance bonus
Monthly prizes and bonuses
Up to 30K referral bonus

Fulltime

Bilingual Client Service Representative

This is an ideal opportunity for a bilingual customer service or inside sales pr...

Location

Canada , Winnipeg

Salary:

60000.00 - 65000.00 CAD / Year

Aplin

Expiration Date

Until further notice

Requirements

Must be fluently bilingual (English/French)
Excellent written and verbal communication skills
Previous experience in a customer service or sales-related role
Proficiency with MS Office
Strong organizational skills with an ability to meet deadlines

Job Responsibility

Act as the primary point of contact for customers
Provide expert product guidance and develop long-term customer relationships
Manage orders from initial stages to delivery
Identify opportunities with new and existing customers
Follow up on leads and quotations, update the CRM, and generate sales reports
Support regional sales managers with coordinating meetings, market research, and other administrative tasks

What we offer

Bonus opportunities
3 weeks of paid vacation
Comprehensive benefits and RRSP matching
Opportunities for professional growth and advancement

Fulltime

Bilingual Support Agent

Reporting to the Lead, Support Centre the Support Agent (Revenue Quebec) will be...

Location

Canada , Calgary

Salary:

Not provided

H&R Block

Expiration Date

Until further notice

Requirements

Fluent in both French and English (verbal and written)
Tax theory knowledge/experience is required for both Canada Revenue Agency and Revenue Quebec tax returns
H&R Block Tax Academy Trained – Asset
Solid understanding of Microsoft Products and ITSM Ticketing Tools
Strong communication skills, both verbal and written
Effective time management and organizational skills
Ability to work effectively under strict guidelines
Detail oriented, organized and highly analytical
Demonstrated problem solving and/or conflict resolution skills
Ability to work independently and/or within a support team environment

Job Responsibility

Accountable for interacting, validating, troubleshooting, resolving, and/or escalating of client tax cases when clients reach out for assistance for both CRA & RQ tax concerns across all lines of business and across Chat and Social Media sources
Facilitate client call-backs (as necessary) to gather information on client escalated cases
Identify and flag client escalated cases that have potential impacts to H&R Block
Work with the Call Centre support groups to manage and trend escalations
Attend meetings as requested, providing key information to stakeholders
Provide follow-through and closed loop feedback on escalated cases that have been resolved
Assist with continual service improvement initiatives as they pertain to Documentation/Knowledge Base, Process/Procedures, and Training Material
Remain current on all H&R Block products & services the Support Centre is accountable for

What we offer

Free tax preparation service for associates
discounts for their families and friends
A comprehensive group insurance package
A stock purchase plan
A health/fitness reimbursement program
An employer-matching Registered Retirement Savings Plan

Fulltime

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Bilingual Client Support Manager

Job Description

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