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Bilingual Client Services Representative

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Demant

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Location:
Canada , Kitchener

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

To provide a high level of customer service support to the Company’s customers in order to ensure customer satisfaction. This is a hybrid position with an office location in Kitchener.

Job Responsibility:

  • Respond to a high volume of customer inquiries via phone and email
  • Assist with order placement, status updates, rush requests, warranties, and repairs
  • Provide basic product and technical support
  • Resolve customer issues and complaints in a timely and professional manner
  • Maintain strong knowledge of products, services, programs, and relevant regulations to provide accurate and effective support to customers
  • Process and track orders accurately using Navision
  • Coordinate with Operations, Audiology, Finance, and Distribution teams
  • Ensure all customer requirements are met through proper follow-up
  • Provide backorder updates and production status to customers
  • Build strong relationships with customers and internal teams
  • Support team initiatives such as call monitoring, concierge programs, and quality checks
  • Mentor and assist newer team members when needed
  • Participate in product launches and customer events when needed
  • Maintain accurate records and documentation
  • Prepare necessary paperwork and reports
  • Ensure adherence to internal processes and quality standards
  • Contribute to continuous improvement initiatives and special projects

Requirements:

  • A high school diploma or equivalent is required
  • Post-secondary diploma or degree in sales, customer service, marketing, office administration, business administration or related field is preferred
  • Excellent verbal and written communication skills to interact with customers

Additional Information:

Job Posted:
May 05, 2026

Work Type:
Hybrid work
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