Bilingual Client Service Representative Job at Aplin (Winnipeg)

Bilingual Client Service Representative - Outreach Agent

Location

United States , Stockton

Salary:

20.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

English/Spanish bilingual fluency required, including reading and writing skills
High School Diploma, GED, or equivalent required
Strong customer service and communication skills
Comfortable speaking in front of groups and conducting presentations
Basic computer proficiency including: Microsoft Word, Excel, PowerPoint
Typing speed of 20+ WPM required
Ability to quickly learn new software systems
Valid California driver's license and proof of insurance required
Reliable transportation required
Strong organizational and multitasking abilities

Job Responsibility

Conduct face-to-face outreach and enrollment assistance services
Present healthcare plan options to beneficiaries through group and individual presentations
Assist beneficiaries with enrollment and disenrollment processes
Provide education on healthcare plans and available services
Support beneficiaries with medical exemption and waiver inquiries
Maintain positive working relationships with county staff and community organizations
Participate in community events and health fairs as needed
Perform enrollment/disenrollment data entry and documentation
Accurately document daily activities within CRM systems
Maintain compliance with established procedures and quality standards

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Client Service Representative - Outreach - Bilingual in Spanish

We are seeking a Client Service Representative - Outreach to support a healthcar...

Location

United States , Oakland

Salary:

20.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or equivalent
Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint)
Ability to quickly learn new systems and technologies
Typing speed of 20+ WPM
Excellent communication, organizational, and interpersonal skills
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Ability to work both independently and collaboratively
Valid California driver's license, reliable transportation, and proof of insurance
Willingness and ability to travel within assigned counties
Familiarity with the local community and populations served

Job Responsibility

Conduct face-to-face outreach, including group presentations and one-on-one interactions with beneficiaries
Educate individuals on managed care options and assist with plan selection and utilization
Support enrollment and disenrollment processes, ensuring accuracy and compliance
Provide guidance on medical exemptions, waivers, and enrollment status updates
Maintain accurate and timely documentation in CRM systems
Perform data entry and transmit enrollment information in accordance with program policies
Build and maintain strong relationships with county staff, community organizations, and program stakeholders
Assist in training and mentoring new team members
Participate in community outreach events and health fairs to promote program awareness
Monitor and report quality issues, compliance concerns, and process improvement opportunities

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Client Service Representative - Outreach - Bilingual in Spanish

We are seeking a Client Service Representative - Outreach to support a healthcar...

Location

United States , Oakland

Salary:

20.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or equivalent
Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint)
Ability to quickly learn new systems and technologies
Typing speed of 20+ WPM
Excellent communication, organizational, and interpersonal skills
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Ability to work both independently and collaboratively
Valid California driver's license, reliable transportation, and proof of insurance
Willingness and ability to travel within assigned counties
Familiarity with the local community and populations served

Job Responsibility

Conduct face-to-face outreach, including group presentations and one-on-one interactions with beneficiaries
Educate individuals on managed care options and assist with plan selection and utilization
Support enrollment and disenrollment processes, ensuring accuracy and compliance
Provide guidance on medical exemptions, waivers, and enrollment status updates
Maintain accurate and timely documentation in CRM systems
Perform data entry and transmit enrollment information in accordance with program policies
Build and maintain strong relationships with county staff, community organizations, and program stakeholders
Assist in training and mentoring new team members
Participate in community outreach events and health fairs to promote program awareness
Monitor and report quality issues, compliance concerns, and process improvement opportunities

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Bilingual Customer Service Representative

We are looking for a Customer Service Representative to join our client in the i...

Location

Canada , Montréal

Salary:

24.00 CAD / Hour

Randstad

Expiration Date

August 10, 2026

Requirements

Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis
Previous customer service or call center work experience in insurance program support
Proficient in Microsoft Office Suite products (Word, Excel, Outlook, etc.)
Strong communication, empathy and listening skills
Ability to multi-task and run time effectively
Writes clearly and concisely
Committed to providing superior customer service
Ability to work independently
Tasks require judgment and critical thinking skills
Minimum 3 years of industry experience

Job Responsibility

Will respond promptly and professionally to incoming telephone calls, chats and tickets based on client parameters providing top notch expertise
Will develop a knowledge of products, services etc. and effectively convey this information to customers
Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed
Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
Superb customer service skills and professionalism with a strong ability to diffuse customer concerns
Maintain established performance levels in KPI environment
Understand and resolve compliance issues in accordance with policies and procedures
Be an active team member and support overall teamwork and morale
Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives

What we offer

Work from home
Full-time schedule

Fulltime

Spanish Bilingual Customer Service Representative

We are looking for a customer-focused Spanish Bilingual Customer Service Represe...

Location

United States , Indianapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, call center support, or a related client-facing role
Strong data entry skills with attention to detail and the ability to document interactions accurately
Ability to research customer questions, identify appropriate solutions, and follow established procedures
Strong written communication skills, including email correspondence with customers and internal teams
Experience preparing or explaining customer quotes, rates, or service-related pricing information
Comfortable working with multiple systems and applications while managing active customer interactions
Bilingual Spanish language skills are REQUIRED
Dependable communication skills and a consistent focus on delivering high-quality customer service

Job Responsibility

Respond to customer inquiries by phone and create service tickets to document and address reported issues
Guide customers through available products, service features, and associated fees using clear and effective communication
Use designated customer service platforms and internal tools efficiently to research accounts and complete service requests
Resolve routine concerns by following standard procedures and escalating or seeking guidance when situations require additional support
Meet established call center expectations for accuracy, responsiveness, customer satisfaction, and overall quality performance
Encourage customers to use online and self-service resources when appropriate to improve convenience and efficiency
Share information about current offers, enhanced services, and upgraded solutions that may fit customer needs
Provide pricing details and explain prepay options to help customers make informed decisions
Perform additional customer support and administrative tasks as assigned to support team operations

What we offer

Medical
Vision
Dental
Life and disability insurance
Company 401(k) plan

Fulltime

Bilingual Client Services Representative

To provide a high level of customer service support to the Company’s customers i...

Location

Canada , Kitchener

Salary:

Not provided

Demant

Expiration Date

Until further notice

Requirements

A high school diploma or equivalent is required
Post-secondary diploma or degree in sales, customer service, marketing, office administration, business administration or related field is preferred
Excellent verbal and written communication skills to interact with customers

Job Responsibility

Respond to a high volume of customer inquiries via phone and email
Assist with order placement, status updates, rush requests, warranties, and repairs
Provide basic product and technical support
Resolve customer issues and complaints in a timely and professional manner
Maintain strong knowledge of products, services, programs, and relevant regulations to provide accurate and effective support to customers
Process and track orders accurately using Navision
Coordinate with Operations, Audiology, Finance, and Distribution teams
Ensure all customer requirements are met through proper follow-up
Provide backorder updates and production status to customers
Build strong relationships with customers and internal teams

Bilingual Customer Service Representative

Our Contact Centre agents have the privilege of speaking to millions of Canadian...

Location

Canada , Montréal

Salary:

25.00 - 29.26 CAD / Hour

Randstad

Expiration Date

June 25, 2026

Requirements

Bilingual proficiency in French and English (verbally fluent, solid understanding in writing)
0–2 years of customer service experience
Strong client‑focused communication skills and positive energy
Ability to handle inbound calls and explain policies clearly and professionally
Problem‑solving and analytical skills to assess issues and identify solutions
Ability to work in fast‑paced, high‑volume call centre environment
Ability to remain calm, empathetic, and professional during difficult calls
Must be able to obtain Reliability Status through the Government of Canada (includes a background check with fingerprinting by the RCMP)
High school diploma or GED required

Job Responsibility

Help Clients and advisors with questions about our products, services, policies and claims through inbound calls
Analyze and find solutions to client problems in a friendly and proactive way
Provide Clients and advisors with additional information on company products & services in support of their financial and health goals
Ensure our Clients and advisors have the right information taking the right amount of their time

What we offer

Competitive salary
Strong performers have opportunity for full‑time conversion and long‑term development
No weekend work and shifts end by 8 PM, supporting strong work–life balance
6 weeks virtual training

Fulltime

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Spanish Bilingual Customer Service Representative

We are looking for a Customer Service Representative to join a payments-focused ...

Location

United States , Indianapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, call center support, or a similar client-facing environment
Strong data entry skills with a high level of accuracy and attention to detail
Ability to research customer issues, review account information, and identify appropriate next steps
Clear written communication skills for detailed email correspondence and documentation
Comfortable discussing pricing, preparing customer quotes, and explaining service-related charges
Working knowledge of standard customer service systems and the ability to learn new tools quickly
Spanish language skills are REQUIRED.

Job Responsibility

Respond to customer inquiries by phone and document service concerns by creating and updating trouble tickets as needed
Provide clear explanations of available products, service features, pricing details, and applicable fees so customers understand their options
Use call center applications and support tools efficiently to access account information, complete service requests, and maintain accurate records
Resolve common customer issues by following established procedures and escalating more complex matters when additional guidance is required
Consistently meet service quality standards, productivity goals, and other call center performance measures
Encourage customers to use online and automated self-service resources when those options best support their needs
Share information about current promotions, enhanced offerings, and upgraded solutions that may benefit the customer
Prepare and communicate rate quotes while promoting prepay solutions when appropriate
Perform additional customer support and administrative tasks as assigned to support daily operations.

What we offer

medical
vision
dental
life and disability insurance
enrollment in company 401(k) plan

Fulltime

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Bilingual Client Service Representative

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