Bilingual Client Service Representative – Outreach Job at MMC Group LP (Oakdale)

Client Service Representative - Outreach - Bilingual in Spanish

We are seeking a Client Service Representative - Outreach to support a healthcar...

Location

United States , Oakland

Salary:

20.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or equivalent
Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint)
Ability to quickly learn new systems and technologies
Typing speed of 20+ WPM
Excellent communication, organizational, and interpersonal skills
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Ability to work both independently and collaboratively
Valid California driver's license, reliable transportation, and proof of insurance
Willingness and ability to travel within assigned counties
Familiarity with the local community and populations served

Job Responsibility

Conduct face-to-face outreach, including group presentations and one-on-one interactions with beneficiaries
Educate individuals on managed care options and assist with plan selection and utilization
Support enrollment and disenrollment processes, ensuring accuracy and compliance
Provide guidance on medical exemptions, waivers, and enrollment status updates
Maintain accurate and timely documentation in CRM systems
Perform data entry and transmit enrollment information in accordance with program policies
Build and maintain strong relationships with county staff, community organizations, and program stakeholders
Assist in training and mentoring new team members
Participate in community outreach events and health fairs to promote program awareness
Monitor and report quality issues, compliance concerns, and process improvement opportunities

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Client Service Representative - Outreach - Bilingual in Spanish

We are seeking a Client Service Representative - Outreach to support a healthcar...

Location

United States , Oakland

Salary:

20.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or equivalent
Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint)
Ability to quickly learn new systems and technologies
Typing speed of 20+ WPM
Excellent communication, organizational, and interpersonal skills
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Ability to work both independently and collaboratively
Valid California driver's license, reliable transportation, and proof of insurance
Willingness and ability to travel within assigned counties
Familiarity with the local community and populations served

Job Responsibility

Conduct face-to-face outreach, including group presentations and one-on-one interactions with beneficiaries
Educate individuals on managed care options and assist with plan selection and utilization
Support enrollment and disenrollment processes, ensuring accuracy and compliance
Provide guidance on medical exemptions, waivers, and enrollment status updates
Maintain accurate and timely documentation in CRM systems
Perform data entry and transmit enrollment information in accordance with program policies
Build and maintain strong relationships with county staff, community organizations, and program stakeholders
Assist in training and mentoring new team members
Participate in community outreach events and health fairs to promote program awareness
Monitor and report quality issues, compliance concerns, and process improvement opportunities

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Bilingual Client Service Representative - Outreach Agent

Location

United States , Stockton

Salary:

20.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

English/Spanish bilingual fluency required, including reading and writing skills
High School Diploma, GED, or equivalent required
Strong customer service and communication skills
Comfortable speaking in front of groups and conducting presentations
Basic computer proficiency including: Microsoft Word, Excel, PowerPoint
Typing speed of 20+ WPM required
Ability to quickly learn new software systems
Valid California driver's license and proof of insurance required
Reliable transportation required
Strong organizational and multitasking abilities

Job Responsibility

Conduct face-to-face outreach and enrollment assistance services
Present healthcare plan options to beneficiaries through group and individual presentations
Assist beneficiaries with enrollment and disenrollment processes
Provide education on healthcare plans and available services
Support beneficiaries with medical exemption and waiver inquiries
Maintain positive working relationships with county staff and community organizations
Participate in community events and health fairs as needed
Perform enrollment/disenrollment data entry and documentation
Accurately document daily activities within CRM systems
Maintain compliance with established procedures and quality standards

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Outreach Customer Service Representative

The Outreach Customer Service Representative (CSR) is responsible for delivering...

Location

United States , Hayward

Salary:

20.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

High school diploma, GED, or equivalent required
Six months of human services or public-facing experience preferred
Presentation, outreach, teaching, marketing, or public relations experience preferred
Experience working with low-income and diverse populations preferred
Valid driver's license and proof of insurance required
Ability to travel throughout the county and surrounding areas as needed
Fluency in Spanish, including reading and writing, required
Strong customer service, interpersonal, and communication skills
Ability to present information clearly in both group and one-on-one settings
Cultural and linguistic competency when engaging diverse populations

Job Responsibility

Conduct face-to-face outreach and provide enrollment broker services through group and individual presentations
Present managed care options and assist beneficiaries with understanding and using their healthcare plans
Assist beneficiaries with enrollment and disenrollment processes
Support other Enrollment Service Representatives with daily operational activities
Assist management with training and guidance of new Enrollment Service Representative staff
Maintain positive relationships with county staff, community groups, and healthcare organization clients
Conduct ongoing program training for county staff and community partners
Perform data entry related to enrollments and disenrollments
Transmit enrollment and disenrollment data to central processing in accordance with policies and procedures
Assist beneficiaries with medical exemption and waiver inquiries

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits
Mileage reimbursement provided

Fulltime

Bilingual Customer Service Representative

Our client, a respected nonprofit organization, is seeking a Bilingual (Spanish/...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in Spanish and English (written and spoken) required
Previous customer service or call center experience preferred, ideally in a nonprofit or social services setting
Strong communication skills with an empathetic approach to client needs
Detail-oriented and comfortable with administrative recordkeeping
Ability to adapt in a dynamic environment and collaborate with team members
Passion for supporting community programs and making a positive impact

Job Responsibility

Respond promptly and empathetically to inbound phone, email, and online inquiries in both Spanish and English
Provide accurate information about nonprofit programs, services, and resources, ensuring clarity for diverse audiences
Assist clients, donors, and volunteers by addressing questions, resolving concerns, and escalating issues when necessary
Document all interactions thoroughly in the organization’s database, maintaining confidentiality and accuracy
Support outreach efforts, fundraising campaigns, and client service events through top-notch customer service
Uphold the nonprofit’s core values of integrity, inclusivity, and respect in every interaction

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Sales Representative (Bilingual Mandarin)

We are seeking a motivated and results-driven Bilingual Mandarin Sales Represent...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Must be bilingual in Mandarin and English
2+ years of sales, business development, or outbound calling experience
Strong experience with cold calling and lead generation
Excellent verbal communication, interpersonal, and negotiation skills
Comfortable making a high volume of outbound calls
Proficiency with CRM systems and Microsoft Office
Self-motivated, goal-oriented, and able to work independently

Job Responsibility

Conduct outbound cold calls to prospective clients to generate new business opportunities
Identify, qualify, and develop leads through phone, email, and other outreach methods
Build and maintain strong client relationships with Mandarin- and English-speaking contacts
Present products and services clearly and persuasively to potential customers
Schedule appointments, follow up on inquiries, and move prospects through the sales pipeline
Maintain accurate records of calls, outreach activity, and client interactions in CRM systems
Collaborate with internal teams to support client needs and business growth goals
Meet or exceed individual activity and sales targets

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Enrollment Specialist, Family Stability Program

General Description: This position provides assistance to Family Stability Progr...

Location

United States , Fort Lauderdale

Salary:

50000.00 - 52000.00 USD / Year

United Way

Expiration Date

Until further notice

Requirements

Associate’s degree with major course work in social work, psychology or other closely related field, preferred. High school diploma and two (2) years related work experience can be substituted for higher degree.
Experience in data entry, customer services, hospitality, community resource referral, or closely related work
Ability to communicate effectively with a diverse audience
Strong organizational, project management, and interpersonal skills
Ability to work independently and in a team environment with a positive attitude and handling sensitive and confidential information with maximum discretion
Experience with Microsoft Office Suite
Strong desire to help others in need. Must be self-motivated, compassionate, have a positive attitude and determined to advocate for the rights and needs and vulnerable people in our community
Must have and maintain reliable transportation
Direct experience working with low income, homeless population, youth and families strongly preferred
Bilingual proficiency experience preferred (English/Spanish)

Job Responsibility

Point of contact for Family Stability Program participants through the outreach and application stages
Perform informational interviews with potential clients to determine eligibility
Input correspondence, case notes, narratives, notifications, and related documents into computer database
Address participant needs by facilitating referral to appropriate treatment or service providers
Conduct activities in a culturally responsive manner and monitor the service environment to maximize participant success and well-being
Advocates on behalf of clients and families for services, basic needs, and other related issues
Attends community events to represent United Way Broward and the Family Stability Program
Stays abreast of community resources and procedures for referring clients to appropriate resources
Conducts community and home visits (if needed) related to fulfilling resource referrals
Performs other duties and assumes other responsibilities as assigned by supervisor

Fulltime

Helpline Care Coordinator

A mission-driven organization is seeking a compassionate and professional Helpli...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Social Work, Psychology, or related field
Minimum 2 year of experience in crisis counseling or clinical work
Experience providing information and referral services
Experience working with veteran populations preferred
Strong interpersonal and communication skills
Proficient with Microsoft Office applications
Fully bilingual English/Spanish required

Job Responsibility

Provide follow-up and care coordination for clients needing additional support and advocacy
Assist clients with system navigation through intake, screening, assessment, referral, and service linkage via phone and email
Provide crisis counseling and suicide intervention support when needed
Complete safety/risk screenings and person-centered assessments
Coordinate referrals and warm transfers to appropriate community resources
Advocate for clients and maintain accurate case documentation and reporting
Support maintenance of the Community Resource Directory and Data Resource initiatives
Participate in trainings, supervision, and team meetings
Represent the Contact Center at outreach events and community boards as needed

Fulltime

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Bilingual Client Service Representative – Outreach

Job Description

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