Bilingual Client Service Representative – Outreach Job at MMC Group LP (Oakland)

Bilingual Customer Service Representative

Our client, a respected nonprofit organization, is seeking a Bilingual (Spanish/...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in Spanish and English (written and spoken) required
Previous customer service or call center experience preferred, ideally in a nonprofit or social services setting
Strong communication skills with an empathetic approach to client needs
Detail-oriented and comfortable with administrative recordkeeping
Ability to adapt in a dynamic environment and collaborate with team members
Passion for supporting community programs and making a positive impact

Job Responsibility

Respond promptly and empathetically to inbound phone, email, and online inquiries in both Spanish and English
Provide accurate information about nonprofit programs, services, and resources, ensuring clarity for diverse audiences
Assist clients, donors, and volunteers by addressing questions, resolving concerns, and escalating issues when necessary
Document all interactions thoroughly in the organization’s database, maintaining confidentiality and accuracy
Support outreach efforts, fundraising campaigns, and client service events through top-notch customer service
Uphold the nonprofit’s core values of integrity, inclusivity, and respect in every interaction

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Outreach specialist

We are seeking a dedicated Client Service Representative – Outreach to support b...

Location

United States , Oakdale

Salary:

20.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

High School diploma, GED, or equivalent
Knowledge of the local community
Computer literacy, including MS Office (Excel, Word, PowerPoint)
Ability to learn new software quickly
Typing speed of 20+ WPM
Valid CA driver's license, auto insurance, and reliable personal vehicle
Strong organizational, interpersonal, written, and verbal communication skills
Ability to work independently and as part of a team in a fast-paced, deadline-driven environment
Ability to travel throughout assigned counties
Spanish Fluency in threshold languages (speaking, reading, and writing)

Job Responsibility

Conduct face-to-face outreach and provide enrollment broker services to beneficiaries in both group and individual settings
Present Managed Care options and assist beneficiaries in understanding and utilizing their healthcare plans
Support participants with enrollment and disenrollment processes
Provide assistance to Enrollment Service Representatives and support management with training new staff
Build and maintain positive working relationships with county staff, community groups, and HCO clients
Conduct ongoing training sessions for county staff on the HCO program
Perform accurate data entry for enrollment/disenrollment transactions
Transmit required data to central operations in compliance with program procedures
Assist beneficiaries with medical exemption and waiver inquiries and provide status updates
Document daily activities in the CRM system

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits
Mileage is reimbursed from the assigned home base to designated sites

Fulltime

Outreach specialist

The CSR1–Outreach Representative provides face-to-face enrollment services, outr...

Location

United States , Mountain View

Salary:

20.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or equivalent
Bilingual in English/Spanish (Fluency, reading and writing)
Knowledge of local community resources
Computer literacy
proficiency with MS Office (Word, Excel, PowerPoint)
Ability to learn new software quickly
Type at least 20+ WPM
Valid California driver's license and proof of insurance
Ability to travel reliably throughout Santa Clara County
Strong communication, interpersonal, and organizational skills

Job Responsibility

Conduct in-person outreach, presentations, and enrollment services for beneficiaries (group and individual settings)
Explain Managed Care Options and assist beneficiaries in understanding and using their health plans
Support enrollment/disenrollment processes and provide status updates to beneficiaries
Assist with onboarding guidance for new Enrollment Service Representatives
Build and maintain positive relationships with county staff, community groups, and HCO clients
Provide ongoing program training to county staff
Complete data entry and transmit enrollment/disenrollment data per HCO procedures
Assist beneficiaries with medical exemption and waiver inquiries
Document all daily activities accurately in the CRM database
Review knowledge base content and recommend improvements

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits
Mileage is reimbursed from the assigned home base to designated coverage sites

Fulltime

Resiliency Navigator

This role supports community members through direct service, case management, an...

Location

United States , El Paso

Salary:

37000.00 - 43000.00 USD / Year

United Way

Expiration Date

Until further notice

Requirements

Bachelor’s degree in social services, public health, communications, nonprofit management, or related field
At least three years of relevant experience, or a combination of education and experience
Knowledge of nonprofit operations is essential
experience in grant/program/case management is preferred
Flexible schedule, including potential evenings and weekends
Must have a valid driver’s license, vehicle, and insurance
Applicant should have experience working with vulnerable communities that face challenges related to employment, housing, education, or mental health, and should ideally possess specialized expertise in at least one of these areas
Bilingual in English and Spanish is preferred
Intermediate skills in Microsoft Office and virtual meeting platforms (e.g., Zoom, Microsoft Teams)
Experience with case management systems preferred

Job Responsibility

Conduct holistic assessments, crisis intervention, and case management for community members
Provide referrals and connect individuals to relevant services, ensuring warm hand-offs and follow-ups
Keep resource directories updated and maintain accurate records of clients and services
Assist clients with paperwork and documentation required for program eligibility
Cover El Paso Helps and other platforms as needed
Work from assigned site as needed
Able to manage a caseload of 60 to 80 cases
Offer services in accessible community locations considering transportation, hours, and language needs
Create safe, welcoming environments for those seeking help
Organize and lead community events in collaboration with local agencies and stakeholders

What we offer

Health, Dental, Life Insurance and Retirement Contributions

Fulltime

Bilingual Spanish Customer Service Representative

We are looking for a dedicated and compassionate Bilingual Spanish Customer Serv...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate’s degree or higher preferred, or equivalent combination of education and experience
Minimum of 1 year of experience in a call center or customer service role
Background in social sciences such as public health, social work, psychology, or sociology is advantageous
Exceptional verbal and written communication skills in both Spanish and English
Proficiency in web-based systems, CRM tools, and Microsoft Office applications
Ability to handle inbound calls and assist customers with inquiries effectively
Strong organizational skills and attention to detail in documenting interactions

Job Responsibility

Respond to incoming inquiries via phone, chat, or email, providing accurate information and assistance
Document interactions and updates promptly in web-based systems to maintain accurate records
Stay informed about available community services and resources to offer appropriate referrals
Collaborate with internal teams to ensure the needs of clients are addressed effectively
Deliver outstanding customer service by handling communications with professionalism and empathy
Utilize CRM platforms and other computer systems to manage customer interactions efficiently
Assist clients with benefit and billing-related questions, ensuring clarity and resolution
Support the organization’s outreach efforts by providing thorough and timely responses
Adhere to established protocols and procedures to uphold service quality standards
Participate in training sessions to enhance skills and knowledge relevant to the role

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Health Worker 3

Under general supervision, the 2587 Health Worker 3, performs a wide variety of ...

Location

United States , San Francisco

Salary:

81536.00 - 99034.00 USD / Year

City and County of San Francisco

Expiration Date

Until further notice

Requirements

Two (2) years of verifiable experience within the last five (5) years, working with a culturally diverse population performing a combination of at least two (2) of the following duties: serving as a liaison between targeted communities and healthcare agencies
providing culturally appropriate health education/information and outreach to targeted populations
providing referral and follow up services or otherwise coordinating care
providing informal counseling, social support and advocacy to targeted populations
escorting and transporting clients
providing courier/dispatcher functions
performing pre-clinical examinations of vital statistics, such as measuring a patient’s weight, height, temperature and blood pressure
Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of experience
One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week)
Bilingual Proficiency in English and a target language

Job Responsibility

Performs a wide variety of the more difficult paraprofessional duties in a service program
works with professional staff in extending effective services to clients of the program served
plans, develops, and follows through on all contacts and cases
may supervise a small staff of workers, primarily Health Worker 1 and 2
In therapeutic rehabilitation programs, assists in the planning of recreational, educational, and work therapy activities
Interviews and screens patients
Identifies patient’s general condition and assists in assessing specific patient conditions and in treatment planning in conjunction with professional staff
May perform crisis intervention activities
Represents program staff in meetings with local community groups and governmental and social agencies to provide information on the activities and goals of the assigned program
As part of a therapeutic program, may conduct craft, recreation, and other activity groups

Fulltime

New

Health Worker 3

This is a Citywide Exam posting. Your application to this posting is an applicat...

Location

United States , San Francisco

Salary:

81536.00 - 99034.00 USD / Year

City and County of San Francisco

Expiration Date

Until further notice

Requirements

Two (2) years of verifiable experience within the last five (5) years, working with a culturally diverse population performing a combination of at least two (2) of the following duties: serving as a liaison between targeted communities and healthcare agencies
providing culturally appropriate health education/information and outreach to targeted populations
providing referral and follow up services or otherwise coordinating care
providing informal counseling, social support and advocacy to targeted populations
escorting and transporting clients
providing courier/dispatcher functions
performing pre-clinical examinations of vital statistics, such as measuring a patient’s weight, height, temperature and blood pressure.
Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of experience.
One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).
Bilingual Proficiency in English and a target language.

Job Responsibility

Under general supervision, performs a wide variety of the more difficult paraprofessional duties in a service program
works with professional staff in extending effective services to clients of the program served
plans, develops, and follows through on all contacts and cases
may supervise a small staff of workers, primarily Health Worker 1 and 2.
In therapeutic rehabilitation programs, assists in the planning of recreational, educational, and work therapy activities
Interviews and screens patients
Identifies patient’s general condition and assists in assessing specific patient conditions and in treatment planning in conjunction with professional staff
May perform crisis intervention activities
Represents program staff in meetings with local community groups and governmental and social agencies to provide information on the activities and goals of the assigned program
As part of a therapeutic program, may conduct craft, recreation, and other activity groups

Fulltime

New

Health Worker 4

This is a Citywide Exam posting. Your application to this posting is an applicat...

Location

United States , San Francisco

Salary:

95186.00 - 115804.00 USD / Year

City and County of San Francisco

Expiration Date

Until further notice

Requirements

Three (3) years of verifiable experience within the last five (5) years, performing a combination of at least two (2) of the following duties: Serving as a liaison between targeted communities and healthcare agencies
Providing culturally appropriate health education/information and outreach to targeted populations
Providing referral and follow up services or otherwise coordinating care
Providing informal counseling, social support and advocacy to targeted populations
Escorting and transporting clients
Providing courier/dispatcher functions
Performing pre-clinical examinations of vital statistics, such as measuring a patient's weight, height, temperature and blood pressure
Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of the required experience
Bilingual Proficiency in a variety of languages (for some positions)
Ability to: work effectively in diverse, multicultural environments by understanding the ethnic, economic,and social factors affecting communities

Job Responsibility

Supervise a specific health or rehabilitation program
plans, directs, and coordinates the educational, recreational, therapeutic and work projects of the program participants as directed by professional staff
Supervise and train lower classification of paraprofessional personnel in the skills required for successful performance of their assigned duties
assist in preparation of in-service training materials
provide liaison with Team Leaders regarding function and performance of Health Workers I, II, and III
Meet with representative of the local community and professional and social agencies to inform them of the scope of available treatment programs and to elicit their cooperation and support
provide community education services
Assist in planning and execution of programs and operations, research projects, and reports, as directed
evaluate data and suggest programs in the preventive areas of social and health adjustments
Interview and screen program clients, identifying general client condition

Fulltime

Bilingual Client Service Representative – Outreach

MMC Group LP

Location:
United States , Oakland

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 11, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Bilingual Client Service Representative – Outreach

Bilingual Customer Service Representative

Outreach specialist

Outreach specialist

Resiliency Navigator

Bilingual Spanish Customer Service Representative

Health Worker 3

Health Worker 3

Health Worker 4

Bilingual Client Service Representative – Outreach

MMC Group LP

Location:United States , Oakland

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 11, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Bilingual Client Service Representative – Outreach

Bilingual Customer Service Representative

Outreach specialist

Outreach specialist

Resiliency Navigator

Bilingual Spanish Customer Service Representative

Health Worker 3

Health Worker 3

Health Worker 4

Location:
United States , Oakland

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
January 11, 2026