Bilingual client service consultant, Randstad

Bilingual client service consultant

Randstad

Location:
Canada, Mississauga

Category:
Customer Service

Contract Type:
Not provided

Salary:

18.90 CAD / Hour

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Job Description:

Are you a polished customer service professional looking for remote work to help you move further in your career? Are you passionate about customer service and helping people by resolving inquiries and troubleshooting? Are you someone who prides themselves on their ability to multitask? Do you have a home office space with strong WIFI? ... If yes, then we have a very exciting opportunity for you! We are looking for personable Bilingual Client Service Consultant to work on a contract basis for our client, a well-known Educational and Regulatory Government Association for Ontario.

Job Responsibility:

Handling all inbound registration and other inquiries from Members of the association, at times handling tough conversations
Managing certifications, member inquiries over the phone (most of the time), and occasionally over email, in regards to a variety of matters, including payments for membership, etc
Maintaining/logging member information on the system in an efficient and timely manner
Ability to multitask between calls and system handling
Working collaboratively with stakeholders, partners, and colleagues in other departments to ensure seamless interaction with members and clients

Requirements:

Must be fluent in French and English
1+ year of call centre experience
Excellent oral and written communication skills
Ability to work in a dynamic fast-paced environment
Strong typing/keyboarding abilities
Have access to a reliable WI-FI connection
Have a designated home office space

What we offer:

Remote work opportunity
Great work-life balance - 9 AM - 5 PM or 830-430
No evenings or weekends
Excellent on-boarding process, with great training provided around client service and de-escalation of calls
Opportunity to be a part of an excellent organization, with a collaborative culture, focused on investment in their employees
Opportunity for contract extension or permanency

Additional Information:

Job Posted:
May 02, 2025

Expiration:
June 26, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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