Bilingual Client Care and Sales Specialist, Randstad

Randstad

Location:
Canada, Montréal

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This is your chance to join a growing team where your client-focused approach will truly make a difference. Bilingualism, professionalism, and a passion for customer care are the keys to success in this role. If you're ready to take your customer service career to the next level — we want to hear from you!

Job Responsibility:

Build and maintain strong client relationships through professional communication and personalized service
Identify client needs and offer tailored solutions to drive satisfaction and loyalty
Manage incoming inquiries and outbound follow-ups in a timely, courteous, and efficient manner
Support the sales team by preparing quotes, processing orders, and ensuring seamless after-sales service
Collaborate with internal teams (sales, logistics, operations) to guarantee client success
Accurately maintain client records, update CRM tools, and monitor KPIs and service levels
Identify upselling or cross-selling opportunities based on client needs and business goals
Proactively problem-solve and handle client escalations with a positive, solution-oriented approach
Contribute to a vibrant, team-first workplace culture!

Requirements:

Bilingualism (French & English) — both spoken and written is mandatory
Minimum 3 years of experience in customer service, retail sales, or client-facing roles
Experience in a high-volume environment (retail, call center, or inside sales) is an asset
Strong communication skills, both verbal and written
Ability to multitask, prioritize, and manage time effectively
A client-first attitude with problem-solving skills
Proficiency with Microsoft Office and CRM systems
Positive attitude, resilience, and a true team spirit!

What we offer:

Competitive annual salary, based on experience
Strong bonus structure tied to performance
Full group benefits
Flexible work hours (day shifts)
Accessible office location with free parking or near public transit
A supportive team culture that fosters growth, development, and internal mobility
Ongoing training and leadership development programs
Modern, collaborative work environment

Additional Information:

Job Posted:
May 27, 2025

Expiration:
June 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Bilingual Client Care and Sales Specialist

Randstad

Location:Canada, Montréal

Category:Customer Service

Contract Type:Not provided