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Randstad Logo Randstad · Call Center

Bilingual Claims Support Specialist

Canada, Toronto 23.00 USD / Hour · Job Posted June 01, 2026
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Job Description

Join a high-profile, mission-driven claims initiative reporting directly to the Senior Manager of Advisory. This fast-paced contract role is ideal for a claims or insurance professional who balances sharp technical precision with deep empathy. Due to the mission-driven nature of this project, this role requires reviewing materials of a highly sensitive and potentially triggering nature, including descriptions of physical/sexual abuse, racism, and self-harm.

Job Responsibility

  • Respond to incoming calls with empathy, professionalism, and discretion
  • Provide accurate information about the claims process while strictly adhering to confidentiality protocols
  • Escalate high-risk or complex cases to appropriate internal channels as needed
  • Maintain detailed and objective call notes in the system for documentation and audit purposes
  • Triage, assign, and resolve client or internal inquiries submitted via ticketing systems
  • Identify sensitive cases that may require escalation or prioritization
  • Ensure timely, respectful, and comprehensive responses are logged and tracked
  • Code claim details based on policy documentation, accurately capturing sensitive or traumatic descriptions without alteration or bias
  • Conduct quality assurance checks to ensure completeness, accuracy, and compliance with internal and regulatory standards
  • Identify inconsistencies or red flags and raise them for investigation or review

Requirements

  • 1+ year of experience communicating with clients / patients / or stakeholders over the phone
  • Experience in data entry
  • Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis
  • Proficiency in Microsoft Office suite including Outlook, Word, and Excel

Nice to have

  • Ability to speak an Indigenous language (i.e., Cree languages, Inuktitut, Ojibway etc.) is considered an asset
  • Knowledge of Indigenous culture is an asset
  • Experience using a VOIP / Internet phone service is desirable

What we offer

  • Contract Duration: 3-month renewable contract
  • Work Mode: Hybrid (minimum 3 days in-office, 2 days remote)
  • Schedule: Full-time (standard office hours)
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