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Bilingual Claims Processing Specialists

Canada, Montréal 23.00 USD / Hour · Job Posted May 30, 2026
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Job Description

We are seeking Claims Processing Specialists (Independent Contractors) to support a claims initiative under the Senior Manager, Advisory. The role involves processing claims accurately and efficiently within a fast paced team, while responding to claimant inquiries with empathy and professionalism.

Job Responsibility

  • Managing Correspondence: Handle incoming and outgoing mail, email, faxes, and phone communications
  • Ensure call & claims are processed promptly and directed appropriately
  • Data Entry & Verification: Enter, review, and verify data from electronic and paper forms into a standard database, maintaining accuracy and confidentiality at all times
  • Document Processing & Organization: Scan, file, and securely store sensitive materials
  • Organize physical and digital records to ensure efficient retrieval when needed
  • Claims Coding & Quality Checks: Code claim details based on policy documentation, accurately capturing information
  • Conduct quality assurance and comply with internal and regulatory standards
  • Identify inconsistencies or red flags and raise them for investigation or review
  • Claimant Support & Communication: Maintain precision and attention to detail when processing claims, data and information
  • Return incoming calls in a professional and empathetic manner, & assisting claimants
  • Engage with claimants and representatives through phone and email
  • Ethical & Professional Standards: Ensure adherence to company policies, privacy laws, and regulatory requirements
  • Contribute to continuous improvement on coding inconsistencies or process gaps

Requirements

  • Bilingualism (English and French) is required to communicate regularly with clients located outside Quebec
  • 1+ year of experience in phone support (an asset)
  • Prior experience in data entry and administrative roles
  • Experience in claims, insurance, or complaints management
  • Proficiency in the Microsoft 365 suite (Outlook, Word, and Excel)
  • Familiarity with case management software and databases
  • Experience with VoIP/Internet phone services is desirable
  • Exceptional attention to detail
  • Commitment to high-quality deliverables
  • Self-motivated
  • Able to work effectively under pressure with minimal supervision
  • High school diploma required (post-secondary education is an asset)

Nice to have

  • 1+ year of experience in phone support
  • Post-secondary education
  • Experience with VoIP/Internet phone services

What we offer

  • Contract Duration: 3-month renewable contract
  • Salary: $23 per hour
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