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Review system, claim documents and contract to confirm if eligibility requirements are met. Accountable for the outreach call to Plan Sponsors and Plan Members within 24 hours of receipt of initial claim information. Responsible to communicate via phone calls/emails to verify any discrepancies, missing or unclear information from either Plan Sponsor or Plan Member. Responsible for declination letter to Plan Sponsor and Plan Member accordingly. Adjudicate and manage the claim if expected to be for a limited duration (known as Quick Pay claims). If claim does not meet eligibility for a Quick Pay claim, transfer the claim to the Disability Case Manager for claim adjudication and management and to DCAs for benefit calculation. File documents accordingly.
Job Responsibility
Review system, claim documents and contract to confirm if eligibility requirements are met
Accountable for the outreach call to Plan Sponsors and Plan Members within 24 hours of receipt of initial claim information
Responsible to communicate via phone calls/emails to verify any discrepancies, missing or unclear information from either Plan Sponsor or Plan Member
Responsible for declination letter to Plan Sponsor and Plan Member accordingly
Adjudicate and manage the claim if expected to be for a limited duration (known as Quick Pay claims)
If claim does not meet eligibility for a Quick Pay claim, transfer the claim to the Disability Case Manager for claim adjudication and management and to DCAs for benefit calculation
File documents accordingly
Requirements
Minimum of one year within a customer service environment
Excellent oral and written communication skills in both French and English would be considered an asset
Must be able to understand complex instructions and basic contractual language
Knowledge of basic medical terminology
Strong typing and data entry skills
proficiency with Microsoft Office programs
Demonstrates excellence in phone etiquette and client service
Strong and effective organizational and time management skills with the ability to manage multiple priorities
Working experience within disability insurance is an asset
Nice to have
Excellent oral and written communication skills in both French and English would be considered an asset
Working experience within disability insurance is an asset
What we offer
Work Flexibility: A full-time position (37.5 hrs/week) based in Winnipeg—initially on-site to ensure you have the best support around you, transitioning to a hybrid model as you grow in the role
Long-Term Stability: An initial 11-month contract with strong potential to transition into a permanent role
A Launchpad for Your Career: Genuine advancement opportunities to propel your professional journey forward
A Unique Culture: Join a fantastic team where collaboration is at the heart of everything we do