Bilingual Caseworker Job at Cencora

New

Remote Bilingual Patient Caseworker

Are you looking for the chance to work 100% from home while utilizing your organ...

Location

Canada , Moncton

Salary:

52000.00 - 55000.00 USD / Year ▼

Randstad

Expiration Date

August 06, 2026

Requirements

2+ years of recent experience (within the last 7 years) as a Patient Caseworker, Pharma Reimbursement Specialist, Patient Coordinator, or Patient Care Specialist
5/5 bilingual proficiency in French and English (oral and written)
legal eligibility to work full-time in Canada
reside in Quebec (QC) or New Brunswick (NB)
experience with CRM systems (e.g., Salesforce) and Microsoft Office
comfortable with criminal and credit background checks
no pre-booked vacations in the next 3 months
dedicated quiet workspace and stable internet connection
fully available for schedule Monday-Friday 8 am - 8 pm EST

Job Responsibility

Coordinate and manage all aspects required to obtain prescription drug coverage for patients
Navigate complex lobbying processes, investigate financial options, manage benefit investigations, and handle special authorizations and appeal requests
Implement call-centre programs providing telephone support to patients, healthcare professionals, and funding bodies regarding funding and access issues
Act as a critical liaison between patients, pharmacies, insurance companies, and physicians' offices to maximize reimbursement solutions and ensure timely medication access
Administer case-management protocols including data collection, ongoing patient follow-up, therapy disruption monitoring, and mandatory adverse event reporting
Accurately document every activity and interaction in the program-specific CRM database and coordinate all related paperwork for insurance and federal funding submissions

What we offer

100% Work-From-Home permanent opportunity
Registered Savings Plan (RSP) with immediate company match starting on Day 1
Company stock purchase program
Immediate access to full medical, dental, and vision care packages
3 weeks paid vacation plus designated paid sick and wellness days
Annual performance bonus potential
Annual merit review process for salary increases
Wellness programs (physical, emotional, financial, social)
Backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental/caregiver leave
Home office hardware and equipment provided

Fulltime

Bilingual Senior Caseworker

Our team members are at the heart of everything we do. At Cencora, we are united...

Location

Canada

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

A minimum of two (2) years experience in customer service
experience in medical, pharmaceutical and/or insurance industry is an asset
Bilingual in French and English: written and verbal is an asset
Highly organized with strong attention to detail
Strong proficiency in Microsoft applications (Outlook, Word, Excel & PowerPoint)
Flexibility in working shifts (hours of operation are 8 am - 8pm)
Ability to apply critical thinking skills in order to solution problems
A Minimum of 2 years experience working for a patient support program
Experience working in a call center environment an asset
Strong communication and interpersonal skills: written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patients

Job Responsibility

Working closely with assigned patients’ to identify various reimbursement coverage options and investigate financial options for those without insurance
Assist with the coaching and mentoring of existing team members
Manage a patient caseload larger than their caseworker counterparts
Be a reimbursement expert in assigned caseload territory
Provides other caseworker(s) assistance with complex reimbursement, insurance, benefit investigation, special authorization, and appeal requests
Participate in special projects as assigned by the Program Manager
Provide daily support to Associate Program Manager(s)
Assist management with various reports and program related tasks
Work with management to develop program protocol and SOP for Caseworker role
With management, lead training of new caseworkers, including but not limited to shadowing & call monitoring

What we offer

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions

Fulltime

Remote Patient Support Specialist / Caseworker

We are currently pipelining dedicated Patient Support Specialists / Caseworkers ...

Location

Canada , Winnipeg

Salary:

23.00 - 25.50 CAD / Hour

Randstad

Expiration Date

July 26, 2026

Requirements

2+ years of recent experience (within the last 7 years) in roles such as Patient Coordinator
Patient Care Specialist
Patient Medical Coordinator
Pharma Reimbursement or Patient Caseworker
Legally eligible to work full-time in Canada
Excellent communication skills in English
For Quebec or New Brunswick candidates: Bilingualism (English/French) with 5/5 professional working proficiency
Experience with CRM systems (e.g., Salesforce) and Microsoft Office
Comfortable undergoing criminal and credit background checks
No pre-booked vacations in the next 3 months

Job Responsibility

Serve as primary point of contact for patients
Make outbound and take inbound calls to educate patients on program services
Support patients with complex medical/insurance paperwork
Act as liaison between patients, pharmacies, insurance companies, and internal Field Case Managers
Triage inquiries from shared email inbox
Accurately document interactions in CRM system
Manage adverse event reporting

What we offer

100% work-from-home
Home office equipment provided
Thorough training and onboarding program
Competitive compensation
Work-life balance with Monday-Friday schedule
Potential for extension or permanent hire

Fulltime

Remote Patient Support Specialist / Caseworker

Location

Canada , London

Salary:

23.00 - 25.50 CAD / Hour

Randstad

Expiration Date

July 26, 2026

Requirements

Minimum of 2+ years of recent experience (within the last 7 years) in Patient Coordinator, Patient Care Specialist, Patient Medical Coordinator, Pharma Reimbursement or Patient Caseworker
Legal eligibility to work full-time in Canada
Excellent communication skills in English
For candidates in Quebec or New Brunswick only: Bilingualism (English/French) is strictly required
Experience with CRM systems (such as Salesforce) and Microsoft Office
Criminal and credit background checks
Dedicated quiet workspace and stable internet connection

Job Responsibility

Serve as the primary, expert point of contact for patients
Make outbound and take inbound calls with empathy to educate patients on program services, injection training, pharmacy options, and their overall medication journey
Support patients and caregivers with the prompt completion of complex medical/insurance paperwork to ensure they gain access to required specialty medications
Explain prescription coverage clearly and answer questions using provided Q&A templates
Act as a critical liaison between patients, pharmacies, insurance companies, and internal Field Case Managers (FCMs)
Proactively problem-solve obstacles to ensure timely medication access and manage prescription renewals
Triage inquiries and requests from a shared email inbox
Utilize chat functions to communicate with the team
Accurately document all interactions in the CRM system
Manage adverse event reporting strictly following program standards

What we offer

100% work-from-home anywhere in Canada
Initial 6-10 week estimated temporary contract with potential for extension up to 16 weeks or up to 6 months plus considerable opportunity for permanent hire
Competitive compensation approximately $23.00 - $25.50/hr
Great work-life balance: Monday-Friday schedules, shifts fall between 8:00 am and 8:00 pm EST
Thorough training and onboarding program provided for remote employees
Home office equipment is provided as per company policy

Fulltime

Remote Patient Support Specialist / Caseworker

Location

Canada , Oakville

Salary:

23.00 - 25.50 CAD / Hour

Randstad

Expiration Date

July 27, 2026

Requirements

2+ years of recent experience (within the last 7 years) as Patient Coordinator, Patient Care Specialist, Patient Medical Coordinator, Pharma Reimbursement or Patient Caseworker
Legally eligible to work full-time in Canada
Excellent communication skills in English (for all Canada except QC/NB)
For candidates in Quebec or New Brunswick: bilingualism (English/French) strictly required
Tech-savvy
Experience with Microsoft Office and CRM systems (e.g., Salesforce) highly preferred
Top-notch organizational and prioritization skills
Proactive, adaptable, capable of working autonomously in a fast-paced remote environment
Exceptional phone etiquette, active listening skills, patient-first mindset
Must clear criminal and credit background checks

Job Responsibility

Serve as primary expert point of contact for patients
Make outbound and take inbound calls with empathy to educate patients on program services, injection training, pharmacy options, and medication journey
Support patients and caregivers with completion of complex medical/insurance paperwork
Explain prescription coverage using Q&A templates
Act as liaison between patients, pharmacies, insurance companies, and Field Case Managers
Proactively problem-solve obstacles to ensure timely medication access
Manage prescription renewals
Triage inquiries from shared email inbox
Utilize chat to communicate with team
Document all interactions in CRM

What we offer

100% work-from-home anywhere in Canada
Competitive compensation $23.00 - $25.50/hr
Monday-Friday schedule
Shifts between 8 am - 8 pm EST
Thorough training and onboarding program
Home office equipment provided as per company policy

Fulltime

Remote Patient Support Specialist / Caseworker

We are currently pipelining dedicated Patient Support Specialists / Caseworkers ...

Location

Canada , Gatineau

Salary:

23.00 - 25.50 USD / Hour

Randstad

Expiration Date

July 27, 2026

Requirements

2+ years of recent experience (within the last 7 years) as a Patient Coordinator, Patient Care Specialist, Patient Medical Coordinator, Pharma Reimbursement or Patient Caseworker
Legal eligibility to work full-time in Canada
Excellent communication skills in English
For candidates in Quebec or New Brunswick only: Bilingualism (English/French) strictly required
Tech-savvy with ability to learn new software quickly
Experience with Microsoft Office and CRM systems highly preferred
Top-notch organizational and prioritization skills
Proactive, adaptable, and capable of working autonomously in a fast-paced remote environment
Exceptional phone etiquette, active listening skills, and friendly patient-first mindset

Job Responsibility

Serve as the primary, expert point of contact for patients
Make outbound and take inbound calls with empathy to educate patients on program services, injection training, pharmacy options, and their overall medication journey
Support patients and caregivers with prompt completion of complex medical/insurance paperwork to ensure they gain access to required specialty medications
Explain prescription coverage clearly and answer questions using provided Q&A templates
Act as critical liaison between patients, pharmacies, insurance companies, and internal Field Case Managers (FCMs)
Proactively problem-solve obstacles to ensure timely medication access and manage prescription renewals
Triage inquiries and requests from shared email inbox
Utilize chat functions to communicate with the team
Accurately document all interactions in CRM system
Manage adverse event reporting strictly following program standards

What we offer

100% Work-From-Home opportunity
Competitive Compensation: Approximately $23.00 - $25.50/hr
Great Work-Life Balance: Monday-Friday schedules
Thorough training and onboarding program provided for remote employees
Home office equipment is provided as per company policy

Fulltime

Remote Patient Support Specialist / Caseworker

Are you looking for the chance to work 100% from home from anywhere in Canada wh...

Location

Canada , Montréal

Salary:

23.00 - 25.50 CAD / Hour

Randstad

Expiration Date

July 27, 2026

Requirements

2+ years of recent experience (within the last 7 years) in Patient Coordinator, Patient Care Specialist, Patient Medical Coordinator, Pharma Reimbursement or Patient Caseworker
Legal eligibility to work full-time in Canada
Excellent communication skills in English
Bilingualism (English/French) required for Quebec and New Brunswick only
Experience with CRM systems (e.g., Salesforce) and Microsoft Office
Top-notch organizational and prioritization skills
Proactive, adaptable, and capable of working autonomously in a remote environment
Exceptional phone etiquette and active listening skills
No pre-booked vacations in the next 3 months
Comfortable with criminal and credit background checks

Job Responsibility

Serve as the primary, expert point of contact for patients
Make outbound and take inbound calls with empathy to educate patients on program services, injection training, pharmacy options, and their overall medication journey
Support patients and caregivers with the prompt completion of complex medical/insurance paperwork to ensure they gain access to required specialty medications
Explain prescription coverage clearly and answer questions using provided Q&A templates
Act as a critical liaison between patients, pharmacies, insurance companies, and internal Field Case Managers (FCMs)
Proactively problem-solve obstacles to ensure timely medication access and manage prescription renewals
Triage inquiries and requests from a shared email inbox
Accurately document all interactions in the CRM system
Manage adverse event reporting strictly following program standards

What we offer

100% Work-From-Home opportunity anywhere in Canada
Competitive Compensation: $23.00 - $25.50/hr
Great Work-Life Balance: Monday-Friday schedules
Thorough training and onboarding program
Home office equipment provided

Fulltime

Bilingual Patient Support Coordinator

Our team members are at the heart of everything we do. At Cencora, we are united...

Location

Canada , Remote

Salary:

44300.00 - 68090.00 CAD / Year

Cencora

Expiration Date

Until further notice

Requirements

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education
A minimum of one (1) year experience in customer service
Bilingual (French/ English) an asset
Ability to multitask
Attention to detail
Strong Problem solving skills
Experience in the medical and pharmaceutical field is an asset
Working knowledge of Word, Excel and Outlook
Advanced knowledge of pharmaceutical distribution industry
Working knowledge of automated warehouse operating system

Job Responsibility

The management of the assigned projects and/or cases
Adherence to the general company processes
Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals
Document each activity in program specific database
Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager
Provide feedback regarding current protocols, database, processes, and inter-departmental relationships
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences
With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring

What we offer

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions

Fulltime

Select Country

Bilingual Caseworker

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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