Bilingual Caseworker Job at Cencora

New

Senior Caseworker

Our team members are at the heart of everything we do. At Cencora, we are united...

Location

Canada , Oakville

Salary:

48000.00 - 74030.00 CAD / Year

Cencora

Expiration Date

Until further notice

Requirements

A minimum of two (2) years experience in customer service
Bilingual in French and English: written and verbal is an asset
Highly organized with strong attention to detail
Strong proficiency in Microsoft applications (Outlook, Word, Excel & PowerPoint)
Flexibility in working shifts (hours of operation are 8 am - 8pm)
Ability to apply critical thinking skills in order to solution problems
A Minimum of 2 years experience working for a patient support program
Strong communication and interpersonal skills: written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patients
Proven ability to manage time, set priorities and multi-task in order to meet various competing work deadlines
Minimum University Degree in a related field or equivalent

Job Responsibility

Working closely with assigned patients’ to identify various reimbursement coverage options and investigate financial options for those without insurance
Assist with the coaching and mentoring of existing team members
Manage a patient caseload larger than their caseworker counterparts
Be a reimbursement expert in assigned caseload territory
Provides other caseworker(s) assistance with complex reimbursement, insurance, benefit investigation, special authorization, and appeal requests
Participate in special projects as assigned by the Program Manager
Provide daily support to Associate Program Manager(s)
Assist management with various reports and program related tasks
Work with management to develop program protocol and SOP for Caseworker role
With management, lead training of new caseworkers, including but not limited to shadowing & call monitoring

What we offer

Medical, dental, and vision care
Comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
A variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities

Fulltime

New

Bilingual Senior Caseworker

Our team members are at the heart of everything we do. At Cencora, we are united...

Location

Canada

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

A minimum of two (2) years experience in customer service
experience in medical, pharmaceutical and/or insurance industry is an asset
Bilingual in French and English: written and verbal is an asset
Highly organized with strong attention to detail
Strong proficiency in Microsoft applications (Outlook, Word, Excel & PowerPoint)
Flexibility in working shifts (hours of operation are 8 am - 8pm)
Ability to apply critical thinking skills in order to solution problems
A Minimum of 2 years experience working for a patient support program
Experience working in a call center environment an asset
Strong communication and interpersonal skills: written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patients

Job Responsibility

Working closely with assigned patients’ to identify various reimbursement coverage options and investigate financial options for those without insurance
Assist with the coaching and mentoring of existing team members
Manage a patient caseload larger than their caseworker counterparts
Be a reimbursement expert in assigned caseload territory
Provides other caseworker(s) assistance with complex reimbursement, insurance, benefit investigation, special authorization, and appeal requests
Participate in special projects as assigned by the Program Manager
Provide daily support to Associate Program Manager(s)
Assist management with various reports and program related tasks
Work with management to develop program protocol and SOP for Caseworker role
With management, lead training of new caseworkers, including but not limited to shadowing & call monitoring

What we offer

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions

Fulltime

New

Caseworker

Innomar Strategies are seeking a Caseworker for a 12 month fixed term contract.

Location

Canada

Salary:

41800.00 - 64350.00 CAD / Year

Cencora

Expiration Date

Until further notice

Requirements

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education
A minimum of one (1) year experience in customer service
Bilingual (French/ English) an asset
Ability to multitask
Attention to detail
Strong Problem solving skills
Experience in the medical and pharmaceutical field is an asset
Working knowledge of Word, Excel and Outlook
Advanced knowledge of pharmaceutical distribution industry
Working knowledge of automated warehouse operating system

Job Responsibility

The management of the assigned projects and/or cases
Adherence to the general company processes
Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals
Document each activity in program specific database
Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager
Provide feedback regarding current protocols, database, processes, and inter-departmental relationships
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences
With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring

What we offer

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions

Fulltime

Administrative Assistant

We are looking for a skilled Administrative Assistant to join our team on a cont...

Location

United States , Richmond

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of experience in administrative assistance or a similar role
Proficiency in both English and Spanish, with strong translation skills
Demonstrated ability to handle sensitive information with discretion and professionalism
Strong organizational skills and attention to detail
Proficient in data entry and office software applications
Excellent communication skills, both written and verbal
Ability to manage inbound calls and provide receptionist support
Experience in coordinating tasks across departments effectively

Job Responsibility

Translate documents and communications between English and Spanish to support client needs
Maintain confidentiality and demonstrate attention to detail while managing sensitive client information
Assist caseworkers and staff with clerical duties, including data entry and file organization
Answer inbound calls and provide attentive reception services
Coordinate with internal departments to ensure timely processing of client requests
Perform administrative office tasks to support day-to-day operations
Ensure accurate and efficient handling of client-related inquiries and documentation
Create and maintain organized records to support caseworkers and departmental efficiency
Support the team with scheduling and calendar management as needed

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Caseworker

Our team members are at the heart of everything we do. At Cencora, we are united...

Location

Canada

Salary:

41800.00 - 64350.00 CAD / Year

Cencora

Expiration Date

Until further notice

Requirements

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education
A minimum of one (1) year experience in customer service
Bilingual (French/ English) an asset
Ability to multitask
Attention to detail
Strong Problem solving skills
Experience in the medical and pharmaceutical field is an asset
Working knowledge of Word, Excel and Outlook
Advanced knowledge of pharmaceutical distribution industry
Working knowledge of automated warehouse operating system

Job Responsibility

The management of the assigned projects and/or cases
Adherence to the general company processes
Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals
Document each activity in program specific database
Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager
Provide feedback regarding current protocols, database, processes, and inter-departmental relationships
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences
With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring

What we offer

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions

Fulltime

New

Caseworker

Our team members are at the heart of everything we do. At Cencora, we are united...

Location

Canada

Salary:

42200.00 - 65010.00 CAD / Year

Cencora

Expiration Date

Until further notice

Requirements

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education
A minimum of one (1) year experience in customer service
Bilingual (French/ English) an asset
Ability to multitask
Attention to detail
Strong Problem solving skills
Experience in the medical and pharmaceutical field is an asset
Working knowledge of Word, Excel and Outlook
Advanced knowledge of pharmaceutical distribution industry
Working knowledge of automated warehouse operating system

Job Responsibility

The management of the assigned projects and/or cases
Adherence to the general company processes
Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals
Document each activity in program specific database
Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager
Provide feedback regarding current protocols, database, processes, and inter-departmental relationships
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences
With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring

What we offer

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions

Fulltime

New

Caseworker

This is a 12 month contract position. Our team members are at the heart of every...

Location

Canada

Salary:

42200.00 - 65010.00 CAD / Year

Cencora

Expiration Date

Until further notice

Requirements

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education
A minimum of one (1) year experience in customer service
Bilingual (French/ English) an asset
Ability to multitask
Attention to detail
Strong Problem solving skills
Experience in the medical and pharmaceutical field is an asset
Working knowledge of Word, Excel and Outlook
Strong business and financial acumen
Strong analytical and mathematical skills

Job Responsibility

The management of the assigned projects and/or cases
Adherence to the general company processes
Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals
Document each activity in program specific database
Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager
Provide feedback regarding current protocols, database, processes, and inter-departmental relationships
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences
With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring

What we offer

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions

Fulltime

New

Caseworker

Our team members are at the heart of everything we do. At Cencora, we are united...

Location

Canada

Salary:

41800.00 - 64350.00 CAD / Year

Cencora

Expiration Date

Until further notice

Requirements

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
A minimum of one (1) year experience in customer service
Ability to multitask
Attention to detail
Strong Problem solving skills
Working knowledge of Word, Excel and Outlook
Advanced knowledge of pharmaceutical distribution industry
Working knowledge of automated warehouse operating system
Strong business and financial acumen
Strong analytical and mathematical skills

Job Responsibility

The management of the assigned projects and/or cases.
Adherence to the general company processes
Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals.
Document each activity in program specific database.
Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.

What we offer

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions

Fulltime

Bilingual Caseworker

Cencora

Location:
Canada

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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