Bilingual Case Specialist Job at Robert Half (San Diego)

Technical Support Specialist I - Bilingual

The Customer Support Specialist provides escalated support to Mindbody customers...

Location

Brazil

Salary:

Not provided

Mindbody

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent experience
Advance or fluent English skills + the ability to communicate effectively in Spanish or French
Customer service or call center experience or Customer Support Associate experience preferred
Working knowledge of Mindbody’s software products is preferred
Demonstrated ability to handle a high call and email volume
Excellent computer skills, including familiarity with using internet browsers, online chat tools, and email
Strong communication skills, both verbal and written
Ability to handle escalated and complex customer issues with confidence, patience, and professionalism
Demonstrated ability to actively listen and use curiosity to gain full understanding of customer needs
Ability to learn and acquire new industry, company, product, or technical knowledge

Job Responsibility

Intake of technical product support to customers through a variety of channels, primarily inbound and outbound phone calls, but can also include email, chat, and web forums
Follow up and resolve customer callbacks and open cases for product support
Resolve customer inquiries related to services or the software
Troubleshoot complex product-related issues
Escalate more complex issues as needed to higher-level support teams and/or management
deescalate customers to Associate level support, as needed
Provide quality service to customers that meets our customer expectations and in accordance with the department’s guidelines and policies
Take a high rate of inbound contacts and provide a high-level of engagement with the customers
Follow internal Knowledge Centered Support processes to accurately answer customer questions and to maintain knowledge bases
Use advanced product knowledge to educate customers on product features or additional services to meet their needs

Fulltime

Bilingual Claims Support Specialist

Seeking Bilingual Claims Support Specialists to support a high-profile claim pro...

Location

Canada , Toronto

Salary:

23.00 CAD / Hour

Randstad

Expiration Date

August 10, 2026

Requirements

1+ year of experience communicating with clients / patients / or stakeholders over the phone
Experience in data entry
Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis
Proficiency in Microsoft Office suite including Outlook, Word, and Excel

Job Responsibility

Respond to incoming calls with empathy, professionalism, and discretion
Provide accurate information about the claims process while strictly adhering to confidentiality protocols
Escalate high-risk or complex cases to appropriate internal channels as needed
Maintain detailed and objective call notes in the system for documentation and audit purposes
Triage, assign, and resolve client or internal inquiries submitted via ticketing systems
Identify sensitive cases that may require escalation or prioritization
Ensure timely, respectful, and comprehensive responses are logged and tracked
Code claim details based on policy documentation, accurately capturing sensitive or traumatic descriptions without alteration or bias
Conduct quality assurance checks to ensure completeness, accuracy, and compliance with internal and regulatory standards
Identify inconsistencies or red flags and raise them for investigation or review

Fulltime

Bilingual Claims Support Specialist

Join a high-profile, mission-driven claims initiative reporting directly to the ...

Location

Canada , Toronto

Salary:

23.00 USD / Hour

Randstad

Expiration Date

July 25, 2026

Requirements

1+ year of experience communicating with clients / patients / or stakeholders over the phone
Experience in data entry
Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis
Proficiency in Microsoft Office suite including Outlook, Word, and Excel

Job Responsibility

Respond to incoming calls with empathy, professionalism, and discretion
Provide accurate information about the claims process while strictly adhering to confidentiality protocols
Escalate high-risk or complex cases to appropriate internal channels as needed
Maintain detailed and objective call notes in the system for documentation and audit purposes
Triage, assign, and resolve client or internal inquiries submitted via ticketing systems
Identify sensitive cases that may require escalation or prioritization
Ensure timely, respectful, and comprehensive responses are logged and tracked
Code claim details based on policy documentation, accurately capturing sensitive or traumatic descriptions without alteration or bias
Conduct quality assurance checks to ensure completeness, accuracy, and compliance with internal and regulatory standards
Identify inconsistencies or red flags and raise them for investigation or review

What we offer

Contract Duration: 3-month renewable contract
Work Mode: Hybrid (minimum 3 days in-office, 2 days remote)
Schedule: Full-time (standard office hours)

Fulltime

French Bilingual Customer Support Specialist II

We are looking for a French Bilingual Customer Support Specialist II to deliver ...

Location

Philippines , Metro Manila

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

2+ years of customer support experience, preferably in a BPO, SaaS, eCommerce, or tech-enabled environment
Fluent in French and English (written and spoken)
Proven ability to handle complex or escalated customer issues with professionalism and empathy
Strong written communication skills with attention to tone, clarity, and accuracy
Experience using CRM or ticketing tools (e.g., Zendesk, Salesforce, Freshdesk, or similar)
Comfortable working independently in a remote setup
Previous experience in a healthcare or healthcare-related support environment (e.g., patient support, health insurance, medical devices, telehealth platforms)

Job Responsibility

Provide professional and timely customer support in French and English across assigned channels (email/chat/voice)
Resolve moderate to complex customer concerns, including account issues, billing questions, and product or service inquiries
Accurately document interactions, resolutions, and next steps in CRM and ticketing systems
Identify recurring issues and provide feedback to improve processes, knowledge bases, and customer experience
Adhere to SLA, QA, and compliance standards
Collaborate with internal teams (QA, Training, Ops) to ensure consistent service delivery
Act as a point of support for escalated or sensitive customer cases when needed

What we offer

Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Training and professional development opportunities

Fulltime

Bilingual Quality Assurance Specialist

This position will be responsible for conducting in-home visits at clients' home...

Location

United States , Las Cruces

Salary:

Not provided

Arcadia Home Care and Staffing - an Addus family company

Expiration Date

Until further notice

Requirements

Minimum of 3 years’ experience working in the field of senior services or a related social service field
Excellent oral and written communication skills
Strong interpersonal skills
Ability to prioritize and handle high call volumes
Client-focused and customer service-driven
Proficient in Microsoft Word, Excel, and Outlook
Must have reliable transportation, valid driver’s license and insurance for travel within the branch service area
Bilingual Required

Job Responsibility

Monitors client’s condition and performance of duties by Home Care Aides
Maintains all company and Department on Aging rules, regulations, and standards
Conducts home visits to new clients to welcome and review the Welcome Packet
Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
Prepares and completes accurate evaluation reports and case notes as needed
Maintains schedules to assure timely completion of all assigned home visits
Attends weekly branch meetings
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, and HIPAA regulations and requirements

What we offer

Medical, Dental and Vision Benefits
Company matched 401K
Continued Education
Monthly Agency Bonus Potential
PTO Plan
Retirement Planning
Life Insurance
Employee discounts

Fulltime

Bilingual Spanish Customer Experience Specialist

Our team is seeking a dedicated Bilingual Spanish Customer Experience Specialist...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
college coursework in social services, human resources, or a related field is preferred
Bilingual fluency in Spanish and English, both verbal and written, required
Previous customer service or call center experience, ideally in a nonprofit or community service setting
Outstanding communication, interpersonal, and problem-solving skills
Strong computer skills and the ability to quickly learn organizational systems
Commitment to diversity, equity, and inclusion in all interactions with clients

Job Responsibility

Respond to inbound calls from clients in both English and Spanish, providing information about available services and resources
Assess caller needs, actively listen, and offer tailored referrals to nonprofit and community programs
Maintain accurate records of client interactions and referrals in organizational databases
Uphold confidentiality standards and ensure compliance with organizational policies and procedures
Participate in ongoing training to stay current on available resources and service delivery best practices
Collaborate with team members to improve service quality and share knowledge about community programs
Handle difficult or sensitive situations with empathy and escalate complex cases as necessary

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Bilingual Home Care QA Specialist

This position will be responsible for will conducting in-home visits at clients'...

Location

United States , Clovis

Salary:

Not provided

Arcadia Home Care and Staffing - an Addus family company

Expiration Date

Until further notice

Requirements

GED or High School Diploma
Minimum of 4 years’ experience working in the field of senior services, or related social service
Must demonstrate strong interpersonal and communication skills
Must be client focused and customer service driven
Computer experience – Microsoft Word and Excel
Must have reliable transportation, valid driver’s license and insurance for travel within the branch service areas
Must be bilingual

Job Responsibility

Monitors client’s condition and performance of duties by Home Care Aides
Maintains all company and Department on Aging rules, regulations, and standards
Conducts home visits to new clients to welcome and review the Welcome Packet
Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
Prepares and completes accurate evaluation reports and case notes as needed
Maintains schedules to assure timely completion of all assigned home visits
Attends weekly branch meetings
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, and HIPAA regulations and requirements

What we offer

Medical, Dental and Vision Benefits
Company matched 401K
Continued Education
Bonus
PTO Plan
Retirement Planning
Life Insurance
Employee discounts

Fulltime

New

Victim Services Specialist

Responsible for maintaining a caseload of victims of alcohol and drugged driving...

Location

United States , Phoenix

Salary:

45000.00 USD / Year

Mothers Against Drunk Driving

Expiration Date

Until further notice

Requirements

Bachelor's degree in a human services field of study (i.e. social work, psychology, sociology, criminal justice) with a minimum of one year of experience in victim advocacy (specifically case management) OR grief support work (specifically bereaved individuals due to death)
Bilingual (Spanish) is highly preferred
Equivalent experience that includes experience in victim advocacy (specifically case management) and/or grief support work (specifically bereaved individuals due to death)
Reliable transportation to court attendance is required along with a flexible schedule
Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects and execute in a high-volume environment
Excellent communication skills with the ability to develop and convey thoughts clearly, logically and concisely both orally and in writing, using appropriate grammar and command of the English language
Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities
Must be able to work on a time table, meet deadlines, follow instructions and accept direction on given assignments
Strong work ethic with the ability to maintain a high activity level
Must have exceptional internal and external customer service orientation

Job Responsibility

Maintain a caseload of victims of alcohol and drugged driving who are in need of short-term crisis intervention, emotional support, grief support groups, and appropriate referral sources for continued long-term needs
Provide court accompaniment and guidance with legal, financial, and medical systems
Work in conjunction with other Victim Services employees to provide consultation and support to victims where needed
Utilizing independent judgment, conduct individual needs assessments on victims/survivors of alcohol and drugged driving crashes for emotional support, information, and referrals, implementing beneficial interventions based upon those assessments
Maintain current assessment of victim’s coping and need for further referrals
Based upon assessment, create and implement a tailored case management action plan for victims, which may include grief support assistance, crisis intervention, referrals for long-term counseling issues and other basic needs, as well as support group facilitation
May accompany victims/survivors to justice proceedings as appropriate
Provide advocacy by assisting in the protection and exertion of victims/survivor's rights and educating others about the criminal and civil justice systems
Conduct community needs assessments and analyzes results to determine the development, facilitation, and implementation of appropriate victim services, programs and events
Based upon results of community needs assessments, create and implement effective outreach strategies to reach victims and survivors of drunk and drugged driving crashes who may not otherwise be aware of MADD Victim Services

What we offer

Health, Dental, Vision
Retirement 403(b) + employer matching
4 weeks accrued vacation
12 Paid Holidays per calendar year
Up to 3 Floating Holidays per calendar year
Paid Sick Time
Modified Tuition Reimbursement
Maternity/Paternity Leave
Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer
FSA, HRA

Fulltime

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Bilingual Case Specialist

Job Description

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