Bilingual Case Manager

• Meet with clients to evaluate immediate and ongoing needs, then create individualized service approaches that support progress
• Manage active caseloads by monitoring client situations, providing consistent follow-up, and responding appropriately during urgent or high-stress circumstances
• Guide individuals toward relevant support programs, including housing assistance, medical care, job resources, and behavioral health services
• Prepare and maintain thorough case records, service updates, and supporting documentation in alignment with program standards and funding expectations
• Coordinate with community partners and internal staff to ensure services are delivered efficiently and client needs are addressed holistically
• Handle scheduling, calendar coordination, and other administrative tasks that keep daily operations organized and responsive
• Answer inbound calls, address inquiries professionally, and route requests to the appropriate team members or external resources
• Participate in staff meetings and training sessions to stay informed on program practices, compliance expectations, and service improvements

• Bachelor’s degree in Social Work, Human Services, Psychology, or a related discipline, or comparable practical experience
• Previous experience supporting case management activities or working with vulnerable or underserved populations is preferred
• Strong organizational skills with the ability to manage documentation, appointments, and multiple priorities effectively
• Ability to remain compassionate, composed, and flexible when working in challenging or time-sensitive situations
• Clear written and verbal communication skills for client interaction, documentation, and team collaboration
• Experience with administrative support functions such as scheduling, calendar management, and handling inbound calls
• Bilingual or multilingual communication skills are welcomed and considered an asset

Bilingual or multilingual communication skills

• Medical, vision, dental, and life and disability insurance
• Enrollment in company 401(k) plan