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Bilingual Case Manager - Travel Insurance

https://www.randstad.com Logo

Randstad

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Location:
Canada , Mississauga

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

60000.00 - 68000.00 CAD / Year
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Job Description:

Are you looking for a new opportunity to work in a dynamic and growing company? Do you love supporting customers, providing empathetic care, and organizing everything? Do you have a background in healthcare and/or working in an assistance company? If yes, we may have the right role for you! Working as a Bilingual Case Manager, you'll bring a strong background in case management (preferably from the travel insurance or assistance industry). You'll be able to leverage your expertise and experience to help resolve sensitive situations with care and efficiency. If you thrive in a fast paced environment and are ready to make a change, we want to hear from you!

Job Responsibility:

  • Serve as the main point of contact for clients
  • maintain accurate and detailed records, and analyze case trends
  • Educate clients on policy terms, procedures, and available options
  • Communicate and coordinate with various healthcare providers, travel vendors and internal teams
  • serve as the point person from intake to resolution

Requirements:

  • 4+ years experience in case management or claims support
  • Background in healthcare, or the equivalent travel case experience required
  • Technologically proficient with MS office, and various claims management software
  • Strong communication skills in English (French is a strong asset)
  • Independent worker with the ability to manage competing priorities
  • Understanding of medical terminology is important

Nice to have:

French is a strong asset

What we offer:
  • Competitive salary range based on your experience
  • fully remote work (anywhere in ontario)
  • Monday-Friday 8:30-5pm
  • 3 weeks vacation
  • personal days
  • health insurance
  • work for a dynamic company that is disrupting the industry

Additional Information:

Job Posted:
April 11, 2026

Expiration:
May 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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