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Thyme Care Logo Thyme Care · Customer Service

Bilingual Care Partner

United States Employment contract 24.03 USD / Hour · Job Posted April 23, 2026
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Job Description

As a bilingual Spanish/English Care Partner, your job is to engage Thyme Care members and navigate them through their cancer journey. You will report into a Care Partner Team Lead and spend most of your day reaching out to our members by phone, text, and email. You will engage with our members to identify changes in their health & social needs, discuss their goals and values to support advanced care planning, and connect them to resources. Part of your role will also be to assess the urgency of their need, determine the root cause and establish the appropriate next step. You will be responsible to connect the member to appropriate healthcare and community-based resources including Thyme Care nurses and providers. You will also research and connect members with external healthcare providers, transportation, financial grants, emotional support resources, and insurance-provided benefits. You will execute your member support using evidence-based assessments, prior experience, and problem solving skills. In this critical role, you will serve as the primary point of contact throughout the member’s Thyme Care journey, while collaborating closely with an interdisciplinary team of healthcare professionals to ensure the member has holistic support in their care. You will spend the majority of your day working within a phone queue, handling both inbound and outbound calls in a structured, high-volume environment. You will frequently shift between member interactions, documentation, and coordination tasks throughout the day, requiring strong time management and the ability to stay focused in a fast-moving environment.

Job Responsibility

  • Engage Thyme Care members and navigate them through their cancer journey
  • Reach out to members by phone, text, and email
  • Identify changes in member health and social needs
  • Discuss goals and values to support advanced care planning
  • Connect members to resources
  • Assess urgency of member need, determine root cause and establish next step
  • Connect members to healthcare and community-based resources including nurses and providers
  • Research and connect members with external healthcare providers, transportation, financial grants, emotional support resources, and insurance-provided benefits
  • Execute member support using evidence-based assessments, prior experience, and problem solving skills
  • Serve as primary point of contact throughout member’s Thyme Care journey
  • Collaborate with interdisciplinary team of healthcare professionals
  • Work within a phone queue handling inbound and outbound calls
  • Perform documentation and coordination tasks

Requirements

  • At least 2 years of experience in a patient-facing role conducting care coordination, healthcare navigation, non-clinical case management, resource navigation, or community health work
  • Success in a metrics-driven, feedback-oriented environment
  • Bilingual (Spanish/English) Proficiency
  • Experience working in a fast-paced, high-volume, metrics-driven environment (e.g., contact center, care navigation, care coordination)
  • Experience in assessing and addressing both patient/member’s stated needs as well as the ability to identify needs that aren’t explicitly expressed
  • Ability to build rapport and trust quickly with patients/members in a high-volume, primarily phone-based environment
  • Passionate, trustworthy, and empathetic when working with clients
  • Ability to build relationships with different types of people, including clients, organization members, and health care providers
  • Good communication and interpersonal skills and ability to speak concisely to clients and Care Team members
  • Organized with confidential client material and appointment tracking
  • Flexible and adaptable in response to changing client and health care providers’ needs
  • A member-first approach
  • Move with purpose
  • Seek diverse perspectives
  • Effective listener and communicator
  • Comfort with ambiguity
  • Comfort with technology
  • A quiet working space

Nice to have

Healthcare experience preferred

What we offer

  • Choice of medical, dental, and vision insurance plans
  • Generous vacation policy for full-time employees
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