Bilingual Call Center Specialist Job at Robert Half (San Diego)

Customer Experience Specialist

We are looking for a dedicated Customer Experience Specialist to join our team i...

Location

United States , Vacaville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
a minimum of 2 years of experience in a call center or customer support role
proficiency with CRM systems and other relevant computer programs
strong customer focus with an ability to adapt to diverse personality types
excellent multitasking, prioritization, and time management skills
a team-oriented mindset with a strong sense of responsibility and dependability
positive and detail-oriented attitude in all interactions
bilingual proficiency in Spanish is an advantage

Job Responsibility

Handle a high volume of inbound and outbound calls efficiently, ensuring customer satisfaction
schedule appointments for the sales team while maintaining accurate records in the company’s CRM system
respond promptly to customer inquiries via phone and online communication channels
adhere to communication guidelines and scripts to address a variety of customer concerns
identify customer needs, provide accurate information, and offer appropriate solutions
monitor and track all customer interactions within the designated company systems
assist in hiring and training new team members as required
meet and exceed individual and team performance metrics, including qualitative and quantitative targets

What we offer

Medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan
access to free online training

Fulltime

Customer Service Specialist

We are looking for a dedicated Customer Service Specialist to join our team in B...

Location

United States , Bergen County

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of three years of experience in a healthcare or medical office setting
strong verbal and written communication skills, with bilingual proficiency highly preferred
ability to manage multiple tasks with excellent attention to detail
detail-oriented approach with a focus on providing solutions and maintaining customer satisfaction
quick learner who can adapt to new software systems and tools
knowledge of orthopedics or related healthcare fields is beneficial
proven ability to handle customer inquiries in a call center or similar environment

Job Responsibility

Process customer orders accurately, including entering insurance information and recommending suitable products
coordinate with warehouse and operations teams to ensure timely and efficient order fulfillment
maintain detailed and organized documentation, including patient records and related files
address customer concerns and troubleshoot issues, escalating complex problems as necessary
perform general administrative tasks and provide clerical support to the team
apply knowledge of healthcare processes and terminology to address customer needs effectively
ensure consistent and attentive communication with customers via phone, email, and other channels
collaborate with cross-functional teams to improve customer service procedures and workflows
stay updated on company systems and tools to deliver accurate and timely assistance

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Call Center Specialist

We are looking for a dedicated Call Center Specialist to join a non-profit organ...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in a call center environment, preferably handling inbound calls
Strong customer service skills with the ability to resolve issues professionally
Familiarity with registration forms and processes is highly desirable
Ability to manage high call volumes efficiently while maintaining quality service
Proficiency in customer service software and basic office tools
Bilingual capabilities to support diverse callers effectively
Excellent verbal and written communication skills
Flexibility to work varying hours, including after‑hours and weekends, as needed

Job Responsibility

Assist families with student registration processes, including answering inquiries and providing guidance
Respond to a high volume of inbound calls during peak times, ensuring timely and accurate service
Deliver bilingual support to cater to diverse families and community needs
Handle escalated calls and resolve issues with a solutions-oriented approach
Maintain detailed records of customer interactions and registration information using organizational tools
Monitor call patterns and help identify trends to improve responsiveness and efficiency
Collaborate with internal teams to address complex queries and provide seamless service
Provide support during after-hours when required, ensuring consistent availability for callers
Uphold professionalism when dealing with irate customers and work toward satisfactory resolutions
Support organizational efforts in tracking and improving customer service metrics

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Parttime

Call Center Specialist - Bilingual

We are looking for a skilled and empathetic Bilingual (English/Spanish) Call Cen...

Location

United States , Las Vegas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Must be fluent in both English and Spanish, with strong verbal and written communication skills
High school diploma required
additional college or business school education is preferred
Proficiency in basic computer operations and intermediate-level Microsoft Office applications (Word, Excel, Access, PowerPoint, Outlook)
Proven experience in a high-volume call center environment, handling claims inquiries and reviews
Familiarity with medical specialties, fee schedules, complaints, appeals, and managed care procedures
Ability to learn quickly and grasp claims payment policies and processes
Detail-oriented, dependable, and capable of managing time effectively
Strong listening skills and problem-solving abilities, with adaptability to changes in workflows or procedures

Job Responsibility

Respond to inbound calls from members, medical providers, and other stakeholders with professionalism and empathy
Process and adjust claims accurately, ensuring all details are correct
Address customer inquiries regarding fee schedules, network participation, and procedural requirements
Update and maintain customer records while collaborating effectively with internal teams
Redirect misdirected calls appropriately and provide solutions to complex or non-standard issues
Utilize decision-support tools to deliver accurate and informed responses
Investigate and resolve inquiries using available training materials and system resources
Adapt communication styles to suit the needs and understanding of various callers
Educate callers on processes and validate their comprehension of shared information
Support departmental projects and collaborate with other teams as directed by management

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training

Fulltime

Bilingual Customer Service Representative

This position is responsible for direct communication with customers, handling c...

Location

United States , Pittsburgh

Salary:

16.00 - 18.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in English and a second language, with strong verbal and written communication skills
Previous experience in customer service or call center environments
Proficiency in Microsoft Office applications, including Excel and Word
Ability to handle inbound and outbound calls professionally
Strong organizational skills to manage data entry and maintain accurate customer records
Familiarity with email correspondence and scheduling appointments
Comfort working with software systems and adapting to new technologies
Ability to work effectively both independently and as part of a team
Must be living in PENNSYLVANIA OR OHIO

Job Responsibility

Manages timecard daily by clocking in/out of the timekeeping systems at the beginning/end of shift and for unpaid lunch breaks
Recognizes and respects diversity among coworkers and customers
Maintains regular attendance
Knowledge of company policies, practices, and procedures
Ability to understand and navigate telephone and computer systems to communicate with customers
Complete customer applications using the telephone and determines customer eligibility for relevant programs
Correctly follows workflow process in programs software systems to complete tasks as assigned
Manages difficult or emotional customer situations by using appropriate de-escalation tactics
Responds promptly to customer needs
Adheres to program guidelines and procedures

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free parking provided
bus accessible
free online training

Fulltime

Bilingual Spanish Customer Experience Specialist

We are looking for a compassionate and attentive Bilingual Spanish Customer Expe...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a call center or customer service environment
Background in social sciences, public health, or related fields is advantageous
Strong verbal and written communication skills, with an ability to convey information clearly and empathetically
Proficiency in web-based systems, CRM tools, and Microsoft Office applications (Word, Excel, PowerPoint)
Ability to multitask and troubleshoot in a fast-paced environment
Bilingual proficiency in Spanish and English is highly preferred
Familiarity with systems such as Avaya CMS, Epic Software, and other call center tools is a plus

Job Responsibility

Handle incoming calls and inquiries, providing accurate information, referrals, and assistance to clients
Record all communications promptly and thoroughly in web-based systems to ensure accurate documentation
Stay informed about available services, resources, and updates to provide effective support
Collaborate with internal teams to address client needs and ensure seamless service delivery
Deliver exceptional customer service in every interaction, maintaining a meticulous and empathetic approach
Operate and navigate various software systems, including CRM platforms and chat tools, to manage client interactions
Assist clients with billing, benefit-related questions, and other specific inquiries
Utilize tools like Avaya CMS and Epic Software to monitor and manage call center operations effectively
Contribute to the continuous improvement of customer service practices and team collaboration

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Call Center Specialist

We are looking for a dedicated and compassionate Call Center Specialist to join ...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate’s degree or higher preferred
equivalent experience combined with education beyond high school will also be considered
Minimum of 1 year of experience in a call center or customer service role
Background in public health, social work, psychology, sociology, criminology, or related social sciences is advantageous
Strong verbal and written communication skills are essential
Proficiency in web-based systems, CRM platforms, and standard office software such as Word, Excel, and PowerPoint
Ability to assist customers effectively with billing, benefits, and general inquiries
Bilingual proficiency in Spanish and English is highly preferred

Job Responsibility

Respond to incoming calls and inquiries, providing accurate information and guiding clients to appropriate resources or assistance
Record all client interactions thoroughly and promptly using web-based systems
Stay informed about community services, resources, and programs to provide up-to-date support
Collaborate with colleagues and internal teams to address client needs effectively and efficiently
Maintain a high level of professionalism and empathy in all communications
Utilize various software tools, including CRM systems, to manage client interactions and data
Assist clients with billing and benefit-related questions, ensuring clarity and resolution
Handle customer concerns and resolve issues with sensitivity and attention to detail
Provide bilingual support in Spanish and English when necessary to serve diverse populations
Support ongoing improvements to processes and systems to enhance client experiences

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Bilingual Quality Assurance Specialist, Contact Center

The Bilingual Quality Assurance Specialist role monitors and evaluates call, ema...

Location

United States , West Roseville

Salary:

19.50 USD / Hour

GoodLeap

Expiration Date

Until further notice

Requirements

Conscientious and focused listening and reading skills with strong attention to detail
Analytical and problem-solving skills, and the use of good judgment
Ability to identify and provide professionally written actionable feedback
Effectively and professionally communicate verbally and in writing, including notation
Commitment to supporting the growth and development of evaluated representatives
Ability to adapt quickly to changing priorities and environments in a fast-paced setting
Effective time management, and the ability to meet targets within a specific timeline
Excellent interpersonal, facilitation, and relationship management skills
Ability to work independently with general direction and be self-motivated
Bilingual Spanish/English required

Job Responsibility

Perform call, text, and email monitoring for various departments and provide professionally written, actionable feedback and information as it pertains to the improvement of performance, procedures, compliance, and customer experience
Deliver professionally written reviews, reports, and information as they pertain to various departments and the company’s quality assurance needs
Participate in quality calibration and ongoing quality assurance training
Assist and back up with other duties, as assigned

Fulltime

Bilingual Call Center Specialist

Robert Half

Location:
United States , San Diego

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 22, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Bilingual Call Center Specialist

Customer Experience Specialist

Customer Service Specialist

Call Center Specialist

Call Center Specialist - Bilingual

Bilingual Customer Service Representative

Bilingual Spanish Customer Experience Specialist

Call Center Specialist

Bilingual Quality Assurance Specialist, Contact Center

Bilingual Call Center Specialist

Robert Half

Location:United States , San Diego

Category:Call Center

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 22, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Bilingual Call Center Specialist

Customer Experience Specialist

Customer Service Specialist

Call Center Specialist

Call Center Specialist - Bilingual

Bilingual Customer Service Representative

Bilingual Spanish Customer Experience Specialist

Call Center Specialist

Bilingual Quality Assurance Specialist, Contact Center

Location:
United States , San Diego

Category:
Call Center

Contract Type:
Not provided

Job Posted:
March 22, 2026