Bilingual Call Center Representative Job at Robert Half (San Diego)

Bilingual Call Center Representative

Our client, a national association, is seeking a Bilingual (Spanish) Call Center...

Location

United States , Washington

Salary:

20.00 USD / Hour

Beacon Hill

Expiration Date

Until further notice

Requirements

1+ year of call center, customer service, or data entry experience
Comfortable working in a high-volume, fast-paced environment
Strong oral and written communication skills
Excellent interpersonal and decision-making skills
Detail-oriented with strong documentation skills
Proficient with Microsoft Office and CRM systems
Bilingual English/Spanish is required

Job Responsibility

Respond to requests for information about home and community-based services for older adults and individuals with disabilities
Provide accurate referrals to approved agencies and community programs
Recognize when a caller requires a higher level of support and escalate or transfer appropriately
Follow established call center protocols, performance standards, and quality guidelines
Document all interactions and complete required reporting in CRM systems
Support a high-volume, fast-paced call center environment

Fulltime

Bilingual Call Center Representative

The Bilingual Call Center Representative supports patients by handling high-volu...

Location

United States , Silver Spring

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
1–2 years of call center or patient services experience
Bilingual: fluent in English and Spanish
Experience with Athena or other EMR/EHR systems strongly preferred
Excellent phone etiquette, data entry, and problem-solving skills
Ability to work in a fast-paced, metrics-driven environment

Job Responsibility

Answer high-volume inbound calls in English and Spanish
Schedule, reschedule, and cancel patient appointments in EMR
Provide accurate information regarding services, locations, and providers
Verify patient information and insurance details
Document all interactions thoroughly in Athena or EMR system
Escalate urgent or complex issues as appropriate
Maintain productivity and quality standards

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Bilingual Call Center Representative

The Bilingual Call Center Representative supports patients by handling high-volu...

Location

United States , Rockville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
1–2 years of call center or patient services experience
Bilingual: fluent in English and Spanish
Experience with Athena or other EMR/EHR systems strongly preferred
Excellent phone etiquette, data entry, and problem-solving skills
Ability to work in a fast-paced, metrics-driven environment

Job Responsibility

Answer high-volume inbound calls in English and Spanish
Schedule, reschedule, and cancel patient appointments in EMR
Provide accurate information regarding services, locations, and providers
Verify patient information and insurance details
Document all interactions thoroughly in Athena or EMR system
Escalate urgent or complex issues as appropriate
Maintain productivity and quality standards

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Call Center Representative - Bilingual

Bilingual Customer Service Representative - Remote Seeking Fluency in English +...

Location

United States

Salary:

17.00 - 18.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

Minimum 1-2 years of call center experience required
Prior customer service experience required
High-volume phone support experience strongly preferred
Experience working directly with the public required
Healthcare, Medicaid, managed care, or human services experience strongly preferred
High School Diploma or GED required
Strong verbal and written communication skills
Excellent attendance and reliability
Strong customer service and problem-solving abilities
Ability to multitask in a fast-paced environment

Job Responsibility

Handle high-volume inbound customer service calls related to Medicaid enrollment services
Answering questions regarding healthcare plans and managed care options
Assist individuals with enrollment and disenrollment processes
Help customers select appropriate healthcare plans based on their needs
Provide accurate program information and education regarding benefits and services
Process and review enrollment forms for completeness and accuracy
Mail requested forms and information to clients
Escalate concerns and service issues to leadership when needed
Maintain accurate documentation of all customer interactions
Support quality service standards and daily performance goals

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Call Center Representative

We are looking for a customer-focused Call Center Representative to support a fa...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of recent experience in an inbound call center environment
Minimum of 2 years of customer service experience in a fast-paced setting
Strong verbal and written communication skills with a detail-oriented and approachable style
Ability to use multiple computer systems efficiently while speaking with customers in real time
Solid multitasking skills and the ability to stay organized during high call volumes
Typing speed of at least 35 words per minute
Availability to work evenings, weekends, and overtime when business needs require

Job Responsibility

Respond to a large volume of inbound customer calls with patience and a service-oriented approach
Address questions, explain services or products clearly, and guide customers toward effective resolutions
Navigate several computer platforms at once to locate account details and provide accurate information during each interaction
Record call details thoroughly and maintain up-to-date customer information within internal systems
Handle concerns with empathy and sound judgment while working to create a positive customer experience
Partner with colleagues and cross-functional teams to escalate and resolve more complex service matters
Consistently meet established performance goals related to quality, productivity, and customer satisfaction
Maintain current knowledge of company procedures, service offerings, and relevant industry updates

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

Call Center Representative

We are seeking a customer-focused and professional Call Center Representative to...

Location

United States , Newark

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Previous customer service, call center, retail, or administrative experience preferred
Excellent verbal communication and active listening skills
Strong problem-solving and conflict-resolution abilities
Basic computer proficiency and ability to learn customer service software
Ability to multitask, stay organized, and work in a fast-paced environment
Professional attitude, reliability, and strong attendance
Ability to remain calm and courteous under pressure

Job Responsibility

Answer incoming calls and respond to customer inquiries in a timely and professional manner
Make outbound calls for follow-up, customer support, appointment reminders, or service updates as needed
Resolve customer issues, complaints, and requests with accuracy and empathy
Provide information about products, services, billing, orders, or account status
Document customer interactions, transactions, and resolutions in the appropriate system
Escalate complex issues to supervisors or other departments when necessary
Meet performance goals related to call quality, productivity, attendance, and customer satisfaction
Maintain up-to-date knowledge of company policies, procedures, and offerings
Support customers through multiple communication channels, such as phone, email, or chat, if required
Follow compliance, privacy, and confidentiality standards in all customer interactions

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Call Center Representative

We are looking for a customer-focused Call Center Representative to support a fa...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of recent experience in an inbound call center environment
Minimum of 2 years of customer service experience in a fast-paced setting
Strong verbal and written communication skills with a detail-oriented and approachable style
Ability to use multiple computer systems efficiently while speaking with customers in real time
Solid multitasking skills and the ability to stay organized during high call volumes
Typing speed of at least 35 words per minute
Availability to work evenings, weekends, and overtime when business needs require
Bilingual Spanish and English communication skills are an advantage

Job Responsibility

Respond to a large volume of inbound customer calls with patience and a service-oriented approach
Address questions, explain services or products clearly, and guide customers toward effective resolutions
Navigate several computer platforms at once to locate account details and provide accurate information during each interaction
Record call details thoroughly and maintain up-to-date customer information within internal systems
Handle concerns with empathy and sound judgment while working to create a positive customer experience
Partner with colleagues and cross-functional teams to escalate and resolve more complex service matters
Consistently meet established performance goals related to quality, productivity, and customer satisfaction
Maintain current knowledge of company procedures, service offerings, and relevant industry updates

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Call Center Representative

We are looking for a customer-focused Call Center Representative to support a fa...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in an inbound call center environment
Minimum of 2 years of customer service experience in a fast-paced setting
Ability to type at least 35 words per minute while maintaining accuracy
Comfortable using multiple software applications and switching between systems efficiently
Strong multitasking skills with the ability to manage competing priorities during high call volume
Clear verbal and written communication skills with a detail-oriented customer-facing approach
Flexibility to work evenings, weekends, and overtime when business needs require it
Bilingual Spanish and English communication skills are helpful but not required

Job Responsibility

Respond to a large volume of inbound customer calls with professionalism, patience, and a solutions-oriented approach
Guide customers through questions related to services, account details, and general support needs while providing clear and accurate information
Navigate several computer platforms at the same time to locate information, complete updates, and support efficient call handling
Address customer concerns with empathy and sound judgment to help achieve positive resolutions
Record call details thoroughly and maintain up-to-date customer information within internal systems
Partner with coworkers and cross-functional teams when issues require additional research or escalation
Consistently work toward established service, productivity, and quality expectations
Build knowledge of company offerings, procedures, and relevant industry updates to provide dependable support

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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Bilingual Call Center Representative

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