Bilingual Call Center Representative Job at Robert Half (Rockville)

Bilingual Inbound Call Center Customer Service Representative

We are seeking dedicated bilingual Spanish speaking individuals to join our team...

Location

United States , Center City Philadelphia

Salary:

Not provided

VSA Prospecting

Expiration Date

Until further notice

Requirements

Excellent communication skills (verbal and written in both Spanish and English)
Excellent listening skills
Ability to handle customers professionally and efficiently
Ability to show empathy to customers and quickly resolve their issues/concerns
Ability to resolve issues to benefit both customers and the company
Ability to fact-find, analyze and problem-solve and attention to detail
Customer service orientation
Sound judgment
Stress tolerance
Team player

Job Responsibility

Handle inquiries and assist customers with questions and/or concerns regarding the program (by telephone and email)
Using available resources/systems research and provide accurate responses to customers
Manage and resolve customer complaints, issues and concerns
Provide customers with product and service information/instruction
Make notations in system
Update customer/account information
Route calls to correct place
Follow up customer calls when necessary
Document all call information according to standard operating procedures

Parttime

Bilingual customer service representative

Are you passionate about customer service and enjoy finding solutions to meet cl...

Location

Canada , Laval

Salary:

21.00 - 24.00 CAD / Hour

Randstad

Expiration Date

February 18, 2026

Requirements

Perfect bilingualism (French/English), spoken and written
Minimum of 2 years of experience in a similar role (customer service, technical support, telemarketing, dispatch, or appointment scheduling)
Previous call center experience required
Excellent communication skills, active listening, and strong interpersonal abilities
Proficiency with CRM tools and office software (Outlook, Excel, Word)
Autonomous, detail-oriented, and professional
Ability to work under pressure and manage multiple priorities efficiently
Team-oriented, motivated, and performance-driven

Job Responsibility

Answer inbound and outbound calls with professionalism and empathy
Provide technical support, including basic troubleshooting and escalating complex cases to the appropriate department
Ensure the efficient dispatching of service requests and technical interventions
Schedule and confirm client appointments while ensuring accurate follow-ups
Make outbound calls for client follow-ups, satisfaction surveys, or light telemarketing activities
Use CRM tools and digital platforms to manage and document all customer interactions
Meet and exceed established performance objectives (KPIs)

What we offer

Fast-growing company offering stability and career advancement opportunities
Comprehensive training provided upon hire
Friendly, inclusive, and supportive work environment
Competitive salary, social benefits, and employee recognition programs

Fulltime

Bilingual customer service representative

Are you passionate about customer service and enjoy finding solutions to meet cl...

Location

Canada , Longueuil

Salary:

21.00 - 24.00 CAD / Hour

Randstad

Expiration Date

February 18, 2026

Requirements

Perfect bilingualism (French/English), spoken and written, required to communicate with english-speaking clients and partners outside Quebec
Minimum of 2 years of experience in a similar role (customer service, technical support, telemarketing, dispatch, or appointment scheduling)
Previous call center experience required
Excellent communication skills, active listening, and strong interpersonal abilities
Proficiency with CRM tools and office software (Outlook, Excel, Word)
Autonomous, detail-oriented, and professional
Ability to work under pressure and manage multiple priorities efficiently
Team-oriented, motivated, and performance-driven

Job Responsibility

Answer inbound and outbound calls with professionalism and empathy
Provide technical support, including basic troubleshooting and escalating complex cases to the appropriate department
Ensure the efficient dispatching of service requests and technical interventions
Schedule and confirm client appointments while ensuring accurate follow-ups
Make outbound calls for client follow-ups, satisfaction surveys, or light telemarketing activities
Use CRM tools and digital platforms to manage and document all customer interactions
Meet and exceed established performance objectives (KPIs)

What we offer

Fast-growing company offering stability and career advancement opportunities
Comprehensive training provided upon hire
Friendly, inclusive, and supportive work environment
Competitive salary, social benefits, and employee recognition programs

Fulltime

Bilingual Customer Service Representative

Do you have a passion for customer service? Do you enjoy problem-solving? Are yo...

Location

Canada , Markham

Salary:

25.00 CAD / Hour

Randstad

Expiration Date

February 15, 2026

Requirements

Fluent in English and French (mandatory)
Minimum 2 years of experience in a call center environment OR a financial services company
Prior experience in financial customer service (preferred)
Exceptional problem-solving and communication skills
Experience with IVR systems an asset
Ability to work on multiple systems at one time
High attention to detail
Quiet office space free from distractions

Job Responsibility

Delivering top-tier customer service via phone
Responding to inbound customer inquiries
Conducting outbound calls for follow-up purposes
Assist customers with troubleshooting, promotions, and complaints
Guiding customers through the application process
Upholding company policies and standards

What we offer

Full-time hours between Monday and Friday
No weekends
Growing organization
Comprehensive training program
Supportive management team with an open-door policy
Collaborative and energetic team environment
Fully Remote
Equipment provided

Fulltime

Bilingual Customer Service Representative

We're seeking dedicated, bilingual professionals to join our insurance team. Thi...

Location

Canada , London

Salary:

48000.00 CAD / Year

Randstad

Expiration Date

January 22, 2026

Requirements

Fluency in both English and French is essential
Proven experience in a customer service or call center role
Must be able to pass the Federal Government's Enhanced Security Screening
Strong computer skills with the ability to multitask across multiple screens and systems
Excellent problem-solving abilities and the ability to work well under pressure
Education: High School Diploma.

Job Responsibility

Act as the first point of contact for new and existing members, providing accurate and timely support via phone and email
Effectively troubleshoot and resolve customer inquiries using various systems and tools
Maintain the highest level of customer service and professionalism in every interaction.

What we offer

Competitive Pay: $48,000 annual salary
Work arrangement: hybrid model (2 days in London Office)
Monday to Friday work schedule. No weekends!
Start with 3 weeks of paid vacation plus 3 paid personal days
4-6 weeks of comprehensive paid training followed by 2-3 weeks of mentorship
Access to a pension plan and a company Share Ownership Program
$2,000 annually for education reimbursement
Career advancement opportunities.

Fulltime

!

Remote Bilingual Customer Service Representative

Are you interested in building a career in the Insurance Industry? Are you bilin...

Location

Canada , Ottawa

Salary:

44000.00 - 50500.00 / Year

Randstad

Expiration Date

January 28, 2026

Requirements

Strong English communication skills
Must be able to pass The Federal Government's Enhanced Security Screening
Must have Strong Computer skills, using multiple screens and systems at the same time. ( Multitasking )
Strong Problem Solving skills
Customer Service experience or Call Center Experience Required
Able to work under pressure
High School Diploma Required

Job Responsibility

Provide accurate responses to existing and new members while maintaining the highest level of customer service
Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
Must be available to work between the hours of 8am-8pm EST

What we offer

Paid 4-6 weeks of training, followed by 2-3 weeks of mentorship
3 weeks of Paid Vacation & 3 Paid Personal days
Monday - Friday scheduling - Weekends off
Pension plan
Able to participate in the Share Ownership Program
Bonus plan
Education reimbursement program $2,000 (annually)
Career advancement options

Fulltime

Bilingual customer service representative

We're looking for Customer Service Representatives that want to grow and evolve ...

Location

Canada , London

Salary:

48000.00 CAD / Year

Randstad

Expiration Date

January 22, 2026

Requirements

Strong English and French communication skills
Must be able to pass The Federal Government's Enhanced Security Screening
Must have Strong Computer skills, using multiple screens and systems at the same time. ( Multitasking )
Strong Problem Solving skills
Customer Service experience or Call Center Experience Required
Able to work under pressure
High School Diploma Required

Job Responsibility

Provide accurate responses to existing and new members while maintaining the highest level of customer service
Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion

What we offer

Paid 4-6 weeks of training, followed by 2-3 weeks of mentorship
3 weeks of Paid Vacation & 3 Paid Personal days
Pension plan
Able to participate in the Share Ownership Program
Bonus plan
Education reimbursement program $2,000 (annually)
Career advancement options

Fulltime

!

Remote Bilingual Customer Service Representative – Loyalty Program

Are you passionate about delivering exceptional customer service? Do you thrive ...

Location

Canada , Toronto

Salary:

20.00 CAD / Hour

Randstad

Expiration Date

February 16, 2026

Requirements

Bilingual agents fluent in English and French
with a STABLE work history
at least 2.5 years of on-phone customer service experience / call center experience
Tech-Savvy: Comfortable using Outlook, Teams, Excel, and CRM/call center software
Strong Problem-Solving Skills: Ability to adapt and provide solutions to customer needs
Positive & Professional Attitude: Maintain a friendly tone and handle calls with empathy and patience
Open to Feedback & Growth: Willingness to learn and apply coaching for continuous improvement
Internet Connection: A wired internet connection is required (WiFi is not encouraged)
Successful candidates need to clear the Criminal and Credit check during onboarding

Job Responsibility

Assist customers across Canada with loyalty program redemptions, order status inquiries, fraud concerns, and account updates
Provide site navigation support and answer general account questions
Process transactions and ensure accurate documentation of all interactions
Deliver exceptional customer service with a professional and friendly approach
Collaborate with team members and supervisors to enhance service quality
Apply feedback to continuously improve performance
Communicate effectively in both English and French to support a bilingual customer base

What we offer

Work-Life Balance: Enjoy the flexibility of a 100% remote role with no office days
Comprehensive Benefits: Upon achieving permanent status, receive 100% employer-paid health care, an EAP, a pension plan, paid holidays (including your birthday!), vacation, and additional care days
Career Growth: This contract is designed to lead to a permanent offer with enhanced benefits, an attractive bonus structure, and amazing career opportunities for promotion and training
Competitive Pay & Bonuses: Start at $20/hour with a potential increase after 6 months based on performance. Earn additional rewards through a bonus program based on quality and call handling
Recognition Program: Earn points to exchange for gift cards or credits
Training & Development: Receive 3 weeks of dedicated training to set you up for success

Fulltime

Bilingual Call Center Representative

Robert Half

Location:
United States , Rockville

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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Bilingual Call Center Representative

Robert Half

Location:United States , Rockville

Category:Call Center

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 15, 2026

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