Bilingual Call Center Representative Job at Beacon Hill (Washington)

Bilingual Call Center Representative

Our company is seeking a Bilingual Call Center Representative who is fluent in b...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in a call center or high-volume customer service setting
Fluent in English and Spanish, with excellent verbal and written communication skills in both languages
Strong computer skills and familiarity with CRM or call center software preferred
Excellent problem-solving and multitasking abilities
High school diploma required
associate’s or bachelor’s degree preferred

Job Responsibility

Answer inbound calls and make outbound calls to clients in both English and Spanish
Provide prompt and accurate information, resolve customer issues, and document all interactions in the CRM system
Assist customers with inquiries regarding products, services, and account details
Escalate complex issues to the appropriate department when needed
Maintain professionalism, empathy, and adherence to company policies at all times
Identify opportunities for process improvements based on customer feedback

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

Call Center Representative - Bilingual

Bilingual Customer Service Representative - Remote Seeking Fluency in English +...

Location

United States

Salary:

17.00 - 18.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

Minimum 1-2 years of call center experience required
Prior customer service experience required
High-volume phone support experience strongly preferred
Experience working directly with the public required
Healthcare, Medicaid, managed care, or human services experience strongly preferred
High School Diploma or GED required
Strong verbal and written communication skills
Excellent attendance and reliability
Strong customer service and problem-solving abilities
Ability to multitask in a fast-paced environment

Job Responsibility

Handle high-volume inbound customer service calls related to Medicaid enrollment services
Answering questions regarding healthcare plans and managed care options
Assist individuals with enrollment and disenrollment processes
Help customers select appropriate healthcare plans based on their needs
Provide accurate program information and education regarding benefits and services
Process and review enrollment forms for completeness and accuracy
Mail requested forms and information to clients
Escalate concerns and service issues to leadership when needed
Maintain accurate documentation of all customer interactions
Support quality service standards and daily performance goals

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Customer Service Representative - Call Center

We are seeking a detail-oriented and customer-focused Customer Service Represent...

Location

United States , East Hartford

Salary:

19.94 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

Associate's degree from an accredited college or university
At least 6 months of recent experience in a call center or customer support environment
Strong customer service orientation with a focus on empathy, accuracy, and professionalism
Understanding of call center operations and quality standards
Ability to build effective working relationships with diverse populations
Strong problem-solving and analytical skills
High level of attention to detail, especially in data entry and documentation
Ability to manage multiple tasks and meet deadlines in a structured environment
Strong verbal, written, and interpersonal communication skills
Ability to maintain confidentiality and professionalism at all times

Job Responsibility

Serve as the first point of contact for inbound inquiries regarding applications, status updates, and required documentation
Provide professional, one-on-one phone support to consumers and program participants
Accurately document all customer interactions in designated systems
Maintain up-to-date knowledge of Summer EBT and related program policies
Route calls appropriately to leadership or partner agencies when required
Deliver clear, accurate, and complete information based on program guidelines
Track call trends, identify recurring issues, and recommend service improvements
Handle escalated or sensitive situations with professionalism and composure
Enter and manage complaints in accordance with internal procedures
Conduct research to resolve customer inquiries when necessary

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Call Center Representative

We are looking for a customer-focused Call Center Representative to handle inbou...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum 1 year of call center experience
Strong communication and active listening skills
Ability to multitask while navigating multiple software systems
Professional phone etiquette and conflict-resolution abilities
Strong data entry and documentation skills
Bilingual Spanish/English skill set preferred
Experience in Salesforce, Zendesk, Five9, Talkdesk, RingCentral, Microsoft Office, or other CRM Systems

Job Responsibility

Handle a high volume of inbound and outbound customer calls
Respond to customer inquiries regarding products, services, and account information
Document customer interactions accurately in CRM systems
Troubleshoot issues and provide effective resolutions
Process orders, updates, and account changes
Meet quality, productivity, and attendance expectations
Escalate complex concerns when appropriate

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Call Center Representative

We are looking for a customer-focused Call Center Representative to support a fa...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of recent experience in an inbound call center environment
Minimum of 2 years of customer service experience in a fast-paced setting
Strong verbal and written communication skills with a detail-oriented and approachable style
Ability to use multiple computer systems efficiently while speaking with customers in real time
Solid multitasking skills and the ability to stay organized during high call volumes
Typing speed of at least 35 words per minute
Availability to work evenings, weekends, and overtime when business needs require

Job Responsibility

Respond to a large volume of inbound customer calls with patience and a service-oriented approach
Address questions, explain services or products clearly, and guide customers toward effective resolutions
Navigate several computer platforms at once to locate account details and provide accurate information during each interaction
Record call details thoroughly and maintain up-to-date customer information within internal systems
Handle concerns with empathy and sound judgment while working to create a positive customer experience
Partner with colleagues and cross-functional teams to escalate and resolve more complex service matters
Consistently meet established performance goals related to quality, productivity, and customer satisfaction
Maintain current knowledge of company procedures, service offerings, and relevant industry updates

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

Call Center Representative

We are seeking a customer-focused and professional Call Center Representative to...

Location

United States , Newark

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Previous customer service, call center, retail, or administrative experience preferred
Excellent verbal communication and active listening skills
Strong problem-solving and conflict-resolution abilities
Basic computer proficiency and ability to learn customer service software
Ability to multitask, stay organized, and work in a fast-paced environment
Professional attitude, reliability, and strong attendance
Ability to remain calm and courteous under pressure

Job Responsibility

Answer incoming calls and respond to customer inquiries in a timely and professional manner
Make outbound calls for follow-up, customer support, appointment reminders, or service updates as needed
Resolve customer issues, complaints, and requests with accuracy and empathy
Provide information about products, services, billing, orders, or account status
Document customer interactions, transactions, and resolutions in the appropriate system
Escalate complex issues to supervisors or other departments when necessary
Meet performance goals related to call quality, productivity, attendance, and customer satisfaction
Maintain up-to-date knowledge of company policies, procedures, and offerings
Support customers through multiple communication channels, such as phone, email, or chat, if required
Follow compliance, privacy, and confidentiality standards in all customer interactions

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Call Center Representative

We are looking for a customer-focused Call Center Representative to support a fa...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of recent experience in an inbound call center environment
Minimum of 2 years of customer service experience in a fast-paced setting
Strong verbal and written communication skills with a detail-oriented and approachable style
Ability to use multiple computer systems efficiently while speaking with customers in real time
Solid multitasking skills and the ability to stay organized during high call volumes
Typing speed of at least 35 words per minute
Availability to work evenings, weekends, and overtime when business needs require
Bilingual Spanish and English communication skills are an advantage

Job Responsibility

Respond to a large volume of inbound customer calls with patience and a service-oriented approach
Address questions, explain services or products clearly, and guide customers toward effective resolutions
Navigate several computer platforms at once to locate account details and provide accurate information during each interaction
Record call details thoroughly and maintain up-to-date customer information within internal systems
Handle concerns with empathy and sound judgment while working to create a positive customer experience
Partner with colleagues and cross-functional teams to escalate and resolve more complex service matters
Consistently meet established performance goals related to quality, productivity, and customer satisfaction
Maintain current knowledge of company procedures, service offerings, and relevant industry updates

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Call Center Representative

We are looking for a customer-focused Call Center Representative to support a fa...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in an inbound call center environment
Minimum of 2 years of customer service experience in a fast-paced setting
Ability to type at least 35 words per minute while maintaining accuracy
Comfortable using multiple software applications and switching between systems efficiently
Strong multitasking skills with the ability to manage competing priorities during high call volume
Clear verbal and written communication skills with a detail-oriented customer-facing approach
Flexibility to work evenings, weekends, and overtime when business needs require it
Bilingual Spanish and English communication skills are helpful but not required

Job Responsibility

Respond to a large volume of inbound customer calls with professionalism, patience, and a solutions-oriented approach
Guide customers through questions related to services, account details, and general support needs while providing clear and accurate information
Navigate several computer platforms at the same time to locate information, complete updates, and support efficient call handling
Address customer concerns with empathy and sound judgment to help achieve positive resolutions
Record call details thoroughly and maintain up-to-date customer information within internal systems
Partner with coworkers and cross-functional teams when issues require additional research or escalation
Consistently work toward established service, productivity, and quality expectations
Build knowledge of company offerings, procedures, and relevant industry updates to provide dependable support

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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Bilingual Call Center Representative

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