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We are a family-owned pet logistics company in Kendall, Miami, specializing in domestic and international pet transportation services. We are seeking three compassionate and dependable Bilingual Call Center & Dispatch Associates to join our team FOR OFF PEAK SHIFTS including 2nd shift and overnight shifts as well. PET LOVERS A MUST! We are looking for 3 full time team members.
Job Responsibility
Answer incoming calls and assist clients with pet transportation inquiries and service requests
Gather and accurately document client and pet information
Provide real-time updates regarding pet logistics, including customs clearance, inspections, and transportation status
Coordinate dispatch activities and communicate with drivers and service partners
Assist families with emergency pet pick-up services and serve as a liaison with our pet funeral service partners
Deliver exceptional customer service during both routine and sensitive situations.
Requirements
Minimum of 2 years of customer service experience required
Previous call center experience strongly preferred
Excellent verbal and written communication skills in both English and Spanish
Strong organizational skills and attention to detail
Ability to remain calm, empathetic, and professional in emotionally sensitive situations
Comfortable working in a fast-paced environment and handling multiple tasks simultaneously
Proficient with computers and customer service systems.
Nice to have
Previous call center experience strongly preferred
What we offer
Medical, vision, dental, and life and disability insurance