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Bilingual Call Center & Dispatch Associate

United States, Miami · Job Posted July 03, 2026
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Job Description

We are a family-owned pet logistics company in Kendall, Miami, specializing in domestic and international pet transportation services. We are seeking three compassionate and dependable Bilingual Call Center & Dispatch Associates to join our team FOR OFF PEAK SHIFTS including 2nd shift and overnight shifts as well. PET LOVERS A MUST! We are looking for 3 full time team members.

Job Responsibility

  • Answer incoming calls and assist clients with pet transportation inquiries and service requests
  • Gather and accurately document client and pet information
  • Provide real-time updates regarding pet logistics, including customs clearance, inspections, and transportation status
  • Coordinate dispatch activities and communicate with drivers and service partners
  • Assist families with emergency pet pick-up services and serve as a liaison with our pet funeral service partners
  • Deliver exceptional customer service during both routine and sensitive situations.

Requirements

  • Minimum of 2 years of customer service experience required
  • Previous call center experience strongly preferred
  • Excellent verbal and written communication skills in both English and Spanish
  • Strong organizational skills and attention to detail
  • Ability to remain calm, empathetic, and professional in emotionally sensitive situations
  • Comfortable working in a fast-paced environment and handling multiple tasks simultaneously
  • Proficient with computers and customer service systems.

Nice to have

Previous call center experience strongly preferred

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training

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