Bilingual Call Center Agent

Assisting owners with questions about their Club & Legacy ownership. Must be able to work a variable shift and flexible hours and days. Role may be facilitated via engagement through phone, email, outbound and chat channels as business needs require. Completing or assisting owners with making reservations- troubleshooting and converting calls to reservations. Insures accounts are not delinquent in Maintenance Fees or Loan payments prior to booking new or revised reservations. Strong selling skills, able to book events, tours and sell an array of products and services. Processes maintenance fee and loan payments Contributes to the revenue of the business through various ancillary revenue sales (ie Renting points, selling Capital Protection Plans and more). Facilitate and accept incoming/outgoing, Cat, Email and Text phone calls and return phone calls. Maintain and meet/exceed defined agent level performance goals and contribute to the achievement of department goals. Expected to be a role model for Capital Vacations Core Values, always act professional, and be a strong Team Player. Agents must type at least 30 words per minute. Daily adherence is expected at 85% minimum. Agents must be able to multitask throughout their shift seamlessly. Flexible in work schedule with Saturday shift as rotated. Must maintain an 85% Quality Assurance score per month. Must convert 15% of calls to reservations at a minimum. Confident and comfortable working in a Pay for a Performance role. All Universal Specialists must service all Club and Legacy Products & Services and pass a comprehensive Assessment.