Bilingual Business Process Analyst

• Oversee translation and reproduction requests from intake through final delivery, ensuring timelines, scope, and quality expectations are met across multiple concurrent assignments
• Assess incoming work, determine the appropriate language service approach, and assign projects directly or route them to external translation partners based on need and capacity
• Gather and compare vendor estimates for translation, formatting, audio, and related support services, then recommend the best option by weighing cost, turnaround, and project risk
• Review translated documents and audio outputs against original source content to confirm accuracy, completeness, consistency, and readiness for release
• Coordinate with internal business partners in a fast-moving, cross-functional setting to support regulatory benefit materials, member-facing communications, marketing pieces, and other transactional content
• Track project milestones, follow up on outstanding deliverables, and resolve issues that could affect deadlines, quality, or compliance requirements
• Maintain organized records of requests, approvals, pricing details, and final deliverables to support efficient project execution and reporting
• Provide bilingual support in English and Spanish when evaluating content, clarifying requirements, and communicating with stakeholders or service providers

• Fluency in both English and Spanish, with the ability to review and evaluate translated written and audio materials in both languages
• Experience managing multiple projects independently with limited supervision in a deadline-driven business environment
• Background in project coordination, vendor management, or business process analysis involving external service providers
• Strong ability to review detailed content for accuracy, consistency, and alignment with source materials
• Experience obtaining and comparing quotes, assessing delivery options, and making informed recommendations based on risk and timing
• Working knowledge of healthcare, health insurance, Medicare, or regulated member communications is strongly preferred
• Proficiency in organizing deliverables, monitoring timelines, and collaborating effectively with cross-functional teams
• Strong communication and problem-solving skills, with the ability to balance quality, speed, and stakeholder expectations

Working knowledge of healthcare, health insurance, Medicare, or regulated member communications

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan