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Our client is seeking a BILINGUAL Billbacks Administrator to join their high-performing North America Customer Operations Group. This is a vital role within their Global Business Services (GBS) division, where you will serve as a key steward of financial accuracy and distributor relations. If you are a bilingual professional who excels at the intersection of data integrity and customer service, this is an opportunity to join a world-class team that values precision and operational excellence.
Job Responsibility:
Proactively track and monitor for completeness, the list of required monthly distributor and IDN files (Rebate Claims and Sales Tracings)
Format and load Files, validate results and process billback claims accurately and on time
Assist in error resolution of billbacks and/or sales tracings ensuring data eligibility and data integrity
Perform maintenance of ERP backend cross-reference tables (customer, material, unit of measure, etc.), ensuring data accuracy and consistency across integrated systems
Prepare and format variance reports and credit memos in a customer-facing format, including commentary
Support continuous improvement initiatives aimed at enhancing system and process efficiency, including system integration, testing, and data accuracy improvement projects
Collaborate with business units and operational teams on special projects as required
Provide administrative support to other GBS QTC departments as required
Requirements:
University degree preferred (college diploma accepted)
Candidates must be enrolled in or have completed a business or related field program at the university or college level (3rd or 4th year students will be considered)
Proficiency in MS Office suite tools such as Word, and intermediate Excel (Pivot tables, VLOOKUP, basic formulas)
Bilingual in French (reading, speaking, and writing) required
Thrives in a fast-paced, dynamic environment
works well under pressure and adapts quickly to change
Demonstrates strong business acumen and a passion for delivering exceptional customer service to both internal and external stakeholders