CrawlJobs Logo
Robert Half Logo Robert Half · Banking

Bilingual Account Resolution Specialist

United States, Round Rock · Job Posted May 27, 2026
Apply Position
Job Link Share

Job Description

We are looking for a Account Resolution Specialist to support branch operations and deliver excellent service in Round Rock, Texas. This Long-term contract opportunity is within the Financial Services industry and is ideal for someone who can balance customer support, administrative accuracy, and regulatory awareness. The role involves assisting with account-related activities, handling loan documentation, and helping maintain smooth daily branch functions while providing bilingual support in Spanish when needed.

Job Responsibility

  • Build strong relationships with customers by addressing questions, resolving concerns, and creating a positive branch experience
  • Support daily branch activities by assisting the Branch Manager with operational tasks and customer-facing service needs
  • Enter loan application details and related documents accurately to maintain complete and organized customer records
  • Review, receive, and process credit and loan applications in accordance with established procedures
  • Record customer payments, fees, and account activity with a high level of accuracy and in line with company guidelines
  • Help complete loan closings and prepare transaction-related paperwork as directed by branch leadership
  • Handle inbound and outbound calls regarding account questions, payment follow-up, and collection activity with professionalism
  • Follow company standards along with applicable state and federal lending requirements, including documentation and reporting support
  • Assist with payment collection efforts on consumer and commercial accounts while maintaining respectful customer communication

Requirements

  • 2+ years of experience in customer service, branch support, collections, or a related financial services environment
  • Ability to communicate in Spanish for business purposes, including speaking, reading, writing, and translation support
  • Experience handling inbound and outbound customer calls in a detail-focused and service-oriented manner
  • Familiarity with payment processing, account updates, loan applications, or collections-related activities
  • Working knowledge of Microsoft Excel and CRM or customer information systems
  • Strong data entry skills with close attention to detail and record accuracy
  • Understanding of compliance expectations in a regulated environment such as lending or financial services

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Bilingual Account Resolution Specialist

8 matching positions

Customer Service Account Specialist

Build and maintain a solid working relationship with Hubbell Power Systems custo...
Location
Location
United States , Centralia
Salary
Salary:
Not provided
hubbell.com Logo
Hubbell Incorporated
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Effective communication skills across telephone, electronic, and face-to-face interactions
  • Proficiency in Microsoft Office or similar software tools
  • 2+ years of customer service experience in a professional environment (preferred)
  • Experience with Salesforce, SAP, or similar systems (preferred)
  • Bilingual skills (a plus)
  • Potential to travel for business, as needed
  • Work on a computer or related equipment for 8+ hours per day
Job Responsibility
Job Responsibility
  • Build and maintain a solid working relationship with Hubbell Power Systems customers
  • Act as the HPS lead to organize and prepare quotation proposals and review customer orders for acceptance
  • Coordinate technical and commercial requirements
  • Support field sales and customers regarding product needs
  • Be the first point of contact for our customers
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Research and resolve Accounts Receivable issues
  • Investigate and resolve issues related to returned goods
  • Manage a territory or set of accounts with the objective of providing outstanding service
  • Review quotation requests promptly, secure competitive feedback as available, and if applicable submit quotation requests to Business Units with pertinent comments
  • Fulltime
Read More
Arrow Right

Retail Sales Specialist (Bilingual Spanish)

With hundreds of Spectrum Stores across the country, our Store Specialists help ...
Location
Location
United States , Temecula
Salary
Salary:
18.00 - 29.52 USD / Hour
corporate.charter.com Logo
Spectrum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or equivalent
  • Proficiency in cash handling and accurate payment transactions
  • High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications
  • Basic math skills
  • Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively
  • Familiarity with goal- and incentive-based work environments
  • Strong performance in a fast-paced team environment
  • Effective communication with employees and customers in person, on the phone and in writing
  • Highly effective interpersonal skills for building partnerships across the organization
  • Self-motivated, competitive spirit with a desire to exceed sales goals
Job Responsibility
Job Responsibility
  • Assist customers with inquiries related to Spectrum products and services, account management, billing, technical support, etc.
  • Educate current and prospective customers about our products and services and identify opportunities to generate new sales or upgrade their packages
  • Manage operational tasks like processing payments and managing inventory
  • Assist in maintaining a clean and organized sales environment and with store opening and closing activities
  • Enhancing the customer experience while meeting sales, service, and operational goals
  • Identifying sales opportunities and creating ideal customer experiences through product support and education
  • Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products
  • Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses
  • Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs
What we offer
What we offer
  • Free and discounted Spectrum services
  • deep discounts on Spectrum Mobile
  • free and discounted internet, TV, and mobile
  • Competitive starting wages with opportunities to increase your earnings as you grow
  • High-quality and affordable health and insurance benefits
  • 401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan
  • Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service
  • Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more
  • Paid on-the-job training
  • Career progression opportunities
Read More
Arrow Right

Retail Sales Specialist (Bilingual Mandarin)

With hundreds of Spectrum Stores across the country, our Store Specialists help ...
Location
Location
United States , Alhambra
Salary
Salary:
18.00 - 31.75 USD / Hour
corporate.charter.com Logo
Spectrum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or equivalent
  • Proficiency in cash handling and accurate payment transactions
  • High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications
  • Basic math skills
  • Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively
  • Familiarity with goal- and incentive-based work environments
  • Strong performance in a fast-paced team environment
  • Effective communication with employees and customers in person, on the phone and in writing
  • Highly effective interpersonal skills for building partnerships across the organization
  • Self-motivated, competitive spirit with a desire to exceed sales goals
Job Responsibility
Job Responsibility
  • Assist customers with inquiries related to Spectrum products and services, account management, billing, technical support, etc.
  • Educate current and prospective customers about our products and services and identify opportunities to generate new sales or upgrade their packages
  • Manage operational tasks like processing payments and managing inventory
  • Assist in maintaining a clean and organized sales environment and with store opening and closing activities
  • Enhancing the customer experience while meeting sales, service, and operational goals
  • Identifying sales opportunities and creating ideal customer experiences through product support and education
  • Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products
  • Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses
  • Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs
What we offer
What we offer
  • Competitive starting wages with opportunities to increase your earnings as you grow
  • High-quality and affordable health and insurance benefits
  • 401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan
  • Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service
  • Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live
  • Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more
  • Paid on-the-job training
  • Career progression opportunities
Read More
Arrow Right

Retail Sales Specialist (Bilingual Spanish)

With hundreds of Spectrum Stores across the country, our Store Specialists help ...
Location
Location
United States , Plano
Salary
Salary:
18.00 - 22.95 USD / Hour
corporate.charter.com Logo
Spectrum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or equivalent
  • Proficiency in cash handling and accurate payment transactions
  • High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications
  • Basic math skills
  • Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively
  • Familiarity with goal- and incentive-based work environments
  • Strong performance in a fast-paced team environment
  • Effective communication with employees and customers in person, on the phone and in writing
  • Highly effective interpersonal skills for building partnerships across the organization
  • Self-motivated, competitive spirit with a desire to exceed sales goals
Job Responsibility
Job Responsibility
  • Assist customers with inquiries related to Spectrum products and services, account management, billing, technical support, etc.
  • Educate current and prospective customers about our products and services and identify opportunities to generate new sales or upgrade their packages
  • Manage operational tasks like processing payments and managing inventory
  • Assist in maintaining a clean and organized sales environment and with store opening and closing activities
  • Enhancing the customer experience while meeting sales, service, and operational goals
  • Identifying sales opportunities and creating ideal customer experiences through product support and education
  • Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products
  • Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses
  • Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs
What we offer
What we offer
  • Competitive starting wages with opportunities to increase your earnings as you grow
  • High-quality and affordable health and insurance benefits
  • 401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan
  • Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service
  • Free and discounted Spectrum services and deep discounts on Spectrum Mobile
  • Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more
  • Paid on-the-job training
  • Career progression opportunities
  • Free and discounted internet, TV, and mobile
Read More
Arrow Right

Customer Service Account Specialist

Build and maintain a solid working relationship with Hubbell Power Systems custo...
Location
Location
United States , Centralia
Salary
Salary:
Not provided
hubbell.com Logo
Hubbell Incorporated
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Effective communication skills across telephone, electronic, and face-to-face interactions
  • Proficiency in Microsoft Office or similar software tools
  • 2+ years of customer service experience in a professional environment (preferred)
  • Experience with Salesforce, SAP, or similar systems (preferred)
  • Bilingual skills (a plus)
  • Potential to travel for business, as needed
Job Responsibility
Job Responsibility
  • Build and maintain a solid working relationship with Hubbell Power Systems customers
  • Act as the HPS lead to organize and prepare quotation proposals and review customer orders for acceptance
  • Coordinate technical and commercial requirements
  • Support field sales and customers regarding product needs
  • Be the first point of contact for our customers
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Research and resolve Accounts Receivable issues
  • Investigate and resolve issues related to returned goods
  • Manage a territory or set of accounts with the objective of providing outstanding service
  • Review quotation requests promptly, secure competitive feedback as available, and if applicable submit quotation requests to Business Units with pertinent comments
  • Fulltime
Read More
Arrow Right

Bilingual Technical Sales Specialist (French/English)

As a Technical Sales Specialist, you will support our client’s suite of products...
Location
Location
Canada , Ottawa
Salary
Salary:
19.35 - 20.35 CAD / Hour
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is required
  • A flexible schedule (including evenings and weekends)
  • Strong communication skills (verbal and written) with the ability to clearly explain products, pricing, and solutions
  • Proven ability to meet or exceed performance targets in a fast‑paced environment
  • An ability to build rapport with customers
  • An ability to multitask while managing call flows and maintaining accuracy
  • An ability to navigate multiple computer systems
  • An ability to meet or exceed key performance indicators (KPIs) such as sales targets, retention goals, call quality, and productivity metrics
  • An ability to work in a target-driven environment
  • High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)
Job Responsibility
Job Responsibility
  • Connect with customers from coast-to-coast
  • Conduct outbound calls for customer retention, sales, and services
  • Promote and recommend the latest products and services to customers on outbound sales queues
  • Manage call flows, provide first call resolution and satisfying customer expectations
  • Strive to understand the customer’s situation and recognize the customer’s needs while providing customized solutions
  • Create a need by educating customers on product & services and execute business strategy that meets or exceeds financial objectives
  • Meeting key performance indicators
  • Following up with customers to ensure customer satisfaction and expanding sales opportunities
  • Take accountability, and the appropriate action, to resolve customer issues efficiently and effectively as if they were your own
  • Accurately resolve customer questions with a high level of professionalism
  • Fulltime
Read More
Arrow Right

Bilingual Technical Sales Specialist

As a Technical Sales Specialist, you will support our client’s suite of products...
Location
Location
Canada
Salary
Salary:
16.20 - 17.70 CAD / Hour
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is required
  • A flexible schedule (including evenings and weekends)
  • Strong communication skills (verbal and written) with the ability to clearly explain products, pricing, and solutions
  • Proven ability to meet or exceed performance targets in a fast‑paced environment
  • An ability to build rapport with customers
  • An ability to multitask while managing call flows and maintaining accuracy
  • An ability to navigate multiple computer systems
  • An ability to meet or exceed key performance indicators (KPIs) such as sales targets, retention goals, call quality, and productivity metrics
  • An ability to work in a target-driven environment
  • High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)
Job Responsibility
Job Responsibility
  • Connect with customers from coast-to-coast
  • Conduct outbound calls for customer retention, sales, and services
  • Promote and recommend the latest products and services to customers on outbound sales queues
  • Manage call flows, provide first call resolution and satisfying customer expectations
  • Strive to understand the customer’s situation and recognize the customer’s needs while providing customized solutions
  • Create a need by educating customers on product & services and execute business strategy that meets or exceeds financial objectives
  • Meeting key performance indicators
  • Following up with customers to ensure customer satisfaction and expanding sales opportunities
  • Take accountability, and the appropriate action, to resolve customer issues efficiently and effectively as if they were your own
  • Accurately resolve customer questions with a high level of professionalism
What we offer
What we offer
  • All equipment required for you to be successful in your role
  • Virtual paid training
  • Comprehensive benefits package (medical, vision, and dental)
  • Employee Assistance Program
  • RRSP program options
  • Short- and Long-Term Disability options
  • Rewards and Recognition programs
  • Internal career advancement opportunities
  • Fulltime
Read More
Arrow Right

French Bilingual Remote Collections Specialist

We are seeking a detail-oriented and customer-focused French Bilingual Remote Co...
Location
Location
United States , Birmingham
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluency in French and English, both written and verbal
  • Previous experience in collections, accounts receivable, customer service, or credit and collections
  • Strong communication, negotiation, and conflict-resolution skills
  • Ability to manage difficult conversations with professionalism and tact
  • Proficiency with Microsoft Office, especially Excel, and experience using ERP or accounting systems
  • Strong attention to detail and organizational skills
  • Ability to work independently and manage priorities in a remote setting
  • High school diploma required
  • associate’s or bachelor’s degree preferred
Job Responsibility
Job Responsibility
  • Contact customers by phone, email, and written correspondence to follow up on past-due invoices
  • Communicate professionally in French and English with clients regarding account balances and payment arrangements
  • Review aging reports and prioritize collection efforts based on account status
  • Investigate and resolve customer billing disputes, payment discrepancies, and account issues
  • Document all collection activity, customer communications, and payment commitments in the appropriate system
  • Collaborate with internal teams such as accounts receivable, billing, customer service, and sales to resolve account concerns
  • Negotiate payment plans when appropriate and monitor adherence to agreed terms
  • Maintain a high level of professionalism and customer service while meeting collection targets
  • Reconcile customer accounts and ensure account information is accurate and up to date
  • Escalate high-risk or severely delinquent accounts as needed
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
Read More
Arrow Right