Bilingual Account Resolution Specialist Job at Robert Half (Round Rock)

Accounts Receivable Specialist

Job Profile Summary: Acts as the primary point of contact for customer billing a...

Location

Mexico , Mexico City

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

Fluent, bilingual (Spanish and English)
Intermediate working knowledge of accounting systems
Data Analysis
Excel Proficiency
High School Diploma or regional equivalent required
2-4 years of total applicable work experience required
requires a minimum of 2 years of experience in the role duties

Job Responsibility

Acts as the primary point of contact for customer billing and payment issues on assigned accounts
Works with Account Teams to ensure the collections function is working efficiently by controlling credit to customers and collecting all monies due in order to minimize the risk of bad debt
Manages the collection of customer accounts from and initiates problem resolution by using various research and reconciliation techniques
Handles and documents internal and external communications, via phone, ticket or email as outlined in department processes
Works on complex problems of diverse scope
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Directly collaborates with various areas of the business to ensure accurate communication of A/R status delivered including but not limited to Enterprise Business Unit (verbal, written, presentation)

Fulltime

French Bilingual Remote Collections Specialist

We are seeking a detail-oriented and customer-focused French Bilingual Remote Co...

Location

United States , Birmingham

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in French and English, both written and verbal
Previous experience in collections, accounts receivable, customer service, or credit and collections
Strong communication, negotiation, and conflict-resolution skills
Ability to manage difficult conversations with professionalism and tact
Proficiency with Microsoft Office, especially Excel, and experience using ERP or accounting systems
Strong attention to detail and organizational skills
Ability to work independently and manage priorities in a remote setting
High school diploma required
associate’s or bachelor’s degree preferred

Job Responsibility

Contact customers by phone, email, and written correspondence to follow up on past-due invoices
Communicate professionally in French and English with clients regarding account balances and payment arrangements
Review aging reports and prioritize collection efforts based on account status
Investigate and resolve customer billing disputes, payment discrepancies, and account issues
Document all collection activity, customer communications, and payment commitments in the appropriate system
Collaborate with internal teams such as accounts receivable, billing, customer service, and sales to resolve account concerns
Negotiate payment plans when appropriate and monitor adherence to agreed terms
Maintain a high level of professionalism and customer service while meeting collection targets
Reconcile customer accounts and ensure account information is accurate and up to date
Escalate high-risk or severely delinquent accounts as needed

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Carrier Relations Clerk

Arrive Logistics is a leading transportation and technology company in North Ame...

Location

Mexico , Guadalajara

Salary:

Not provided

Arrive Logistics

Expiration Date

Until further notice

Requirements

Previous accounts payable experience preferred
Bilingual fluency (Spanish/English) required
1 year of experience in a service-oriented role preferred
Proven ability to multi-task effectively in a fast-paced environment
Ability to remain calm and professional in tense situations
Able to problem-solve independently or collaboratively, depending on the situation
Strong verbal and written communication skills
Intermediate knowledge of Microsoft Excel and GMail
Highly organized with excellent time management skills and a high degree of accuracy and attention to detail

Job Responsibility

Provide great customer service as you answer inbound inquiries from carriers
Assist in resolving carrier bill exceptions
Collaborate with multiple departments to provide timely resolution on inquiries
Track and monitor outstanding assigned issues
Execute administrative tasks, including document retrieval
Navigate multiple programs to validate payments details and documents
Efficiently escalate higher level issues to the correct Specialists
Represent the Arrive brand through transparent & professional communication with carriers via phone and email

What we offer

Monthly grocery vouchers
Vacation days
Savings fund
Medical insurance (including dental and vision plans)
Casual dress code
Office wide engagement activities
Team events
Happy hours
Free coffee
Free counseling sessions through Employee Assistance Program

Fulltime

New

Collections Specialist

We are looking for a Collections Specialist to support portfolio management acti...

Location

United States , Richardson

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1-2 years of experience in collections, account management, billing, or a related financial services role
Bilingual fluency in Spanish and English with the ability to communicate effectively with a diverse customer base
Working knowledge of consumer or commercial collections practices and payment resolution techniques
Proficiency with Microsoft Office applications, including Excel and Word, along with comfort using business systems such as Salesforce
Strong negotiation, organization, and multitasking skills in a fast-paced environment
Ability to document account activity accurately and manage sensitive information with professionalism
Collaborative approach, dependable work ethic, and a positive attitude when working with customers and internal teams

Job Responsibility

Contact customers regarding overdue balances and guide discussions toward practical repayment solutions
Negotiate payment arrangements that align with account status and company guidelines
Investigate account details and use research methods to locate hard-to-reach customers when needed
Address customer questions related to billing, account status, and collection activity with clarity and courtesy
Draft and send collection notices, follow-up communications, and other account-related correspondence
Maintain thorough records of customer interactions, commitments, disputes, and account updates in the appropriate systems
Assist with workout plans, write-off-related processes, and other portfolio support activities as required
Compile delinquency data and help prepare recurring reports that track account performance and collection progress

What we offer

medical, vision, dental, life and disability insurance
company 401(k) plan

Retail Sales Specialist (Bilingual Mandarin)

With hundreds of Spectrum Stores across the country, our Store Specialists help ...

Location

United States , Alhambra

Salary:

18.00 - 31.75 USD / Hour

Spectrum

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Proficiency in cash handling and accurate payment transactions
High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications
Basic math skills
Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively
Familiarity with goal- and incentive-based work environments
Strong performance in a fast-paced team environment
Effective communication with employees and customers in person, on the phone and in writing
Highly effective interpersonal skills for building partnerships across the organization
Self-motivated, competitive spirit with a desire to exceed sales goals

Job Responsibility

Assist customers with inquiries related to Spectrum products and services, account management, billing, technical support, etc.
Educate current and prospective customers about our products and services and identify opportunities to generate new sales or upgrade their packages
Manage operational tasks like processing payments and managing inventory
Assist in maintaining a clean and organized sales environment and with store opening and closing activities
Enhancing the customer experience while meeting sales, service, and operational goals
Identifying sales opportunities and creating ideal customer experiences through product support and education
Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products
Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses
Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs

What we offer

Competitive starting wages with opportunities to increase your earnings as you grow
High-quality and affordable health and insurance benefits
401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan
Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service
Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live
Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more
Paid on-the-job training
Career progression opportunities

Retail Sales Specialist (Bilingual Spanish)

With hundreds of Spectrum Stores across the country, our Store Specialists help ...

Location

United States , Plano

Salary:

18.00 - 22.95 USD / Hour

Spectrum

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Proficiency in cash handling and accurate payment transactions
High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications
Basic math skills
Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively
Familiarity with goal- and incentive-based work environments
Strong performance in a fast-paced team environment
Effective communication with employees and customers in person, on the phone and in writing
Highly effective interpersonal skills for building partnerships across the organization
Self-motivated, competitive spirit with a desire to exceed sales goals

Job Responsibility

Assist customers with inquiries related to Spectrum products and services, account management, billing, technical support, etc.
Educate current and prospective customers about our products and services and identify opportunities to generate new sales or upgrade their packages
Manage operational tasks like processing payments and managing inventory
Assist in maintaining a clean and organized sales environment and with store opening and closing activities
Enhancing the customer experience while meeting sales, service, and operational goals
Identifying sales opportunities and creating ideal customer experiences through product support and education
Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products
Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses
Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs

What we offer

Competitive starting wages with opportunities to increase your earnings as you grow
High-quality and affordable health and insurance benefits
401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan
Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service
Free and discounted Spectrum services and deep discounts on Spectrum Mobile
Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more
Paid on-the-job training
Career progression opportunities
Free and discounted internet, TV, and mobile

Customer Service Account Specialist

Build and maintain a solid working relationship with Hubbell Power Systems custo...

Location

United States , Centralia

Salary:

Not provided

Hubbell Incorporated

Expiration Date

Until further notice

Requirements

Effective communication skills across telephone, electronic, and face-to-face interactions
Proficiency in Microsoft Office or similar software tools
2+ years of customer service experience in a professional environment (preferred)
Experience with Salesforce, SAP, or similar systems (preferred)
Bilingual skills (a plus)
Potential to travel for business, as needed

Job Responsibility

Build and maintain a solid working relationship with Hubbell Power Systems customers
Act as the HPS lead to organize and prepare quotation proposals and review customer orders for acceptance
Coordinate technical and commercial requirements
Support field sales and customers regarding product needs
Be the first point of contact for our customers
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Research and resolve Accounts Receivable issues
Investigate and resolve issues related to returned goods
Manage a territory or set of accounts with the objective of providing outstanding service
Review quotation requests promptly, secure competitive feedback as available, and if applicable submit quotation requests to Business Units with pertinent comments

Fulltime

Multi-Cloud Service Provider Operations & Administration Specialist

The Multi-Cloud Service Provider Operations & Administration Specialist will man...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

A bachelor's degree in a business-related field
Bilingual - Fluent in English and Spanish
Experience in financial administration, cost recovery, and intercompany billing processes
Strong understanding of Cloud Hyperscaler’s partner agreements
Proficiency in project management methodologies and demonstrated ability to create and maintain project plans, budgets, and timelines
Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously
Good understanding of infrastructure components such as networking, servers, storage, and virtualization
Familiarity with Cloud computing platforms (e.g. AWS, Azure, GCP) and related services
Proven track record of identifying and resolving issues that arise during project execution
Ability to think critically and develop creative solutions to overcome challenges and obstacles

Job Responsibility

Maintaining strong relationships with customers and ensuring alignment with their cloud needs across Microsoft CSP, AWS managed accounts, and GCP reseller agreements
Identifying customer requirements and overseeing service delivery within the business context, including multi-cloud environments
Managing finances, budgets, and tracking contract deliverables to ensure compliance and profitability
Driving cost optimization strategies without compromising customer satisfaction
Assessing customer feedback and leveraging creativity to establish, improve, and refine services
Building partnerships and collaborating with cross-functional teams and account leaders to define service delivery criteria and resolve issues
Providing status reports, dashboards, and updates to client stakeholders
mitigating risks and accelerating issue resolution
Overseeing P&L control, complex negotiations, scope management, risk logs, deviations, and mitigation strategies
Coordinating multiple projects through effective communication, data collection, and analysis

Fulltime

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Bilingual Account Resolution Specialist

Job Description

Job Responsibility

Requirements

What we offer

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