BigFix Engineer Job at NTT DATA (Louisville)

Job Description

We are looking for a seasoned BigFix Engineer to join our US-based endpoint management team. This role is responsible for delivering and managing enterprise-grade patch management and OS image deployment services using HCL BigFix. The engineer will ensure endpoint compliance, security patching hygiene, and seamless OS deployment across large-scale Windows environments, serving as a subject matter expert for BigFix Lifecycle and Patch operations.

Job Responsibility

Design, configure, and manage end-to-end patch management operations using HCL BigFix Patch across enterprise environments
Develop and maintain custom Fixlets, Baselines, and Tasks for OS and third-party patch deployment
Define and enforce patch policies, maintenance windows, and exception management processes across endpoint fleets
Monitor and maintain high patch compliance rates across Windows 10/11, Windows Server, and Linux endpoints
Perform patch testing, staging, and phased rollout across controlled deployment rings
Troubleshoot failed patches, client-side installation errors, and relay-side distribution issues
Generate patch compliance reports and dashboards using BigFix WebUI, REST API, and SQL-based queries
Collaborate with security and vulnerability management teams to ensure timely remediation aligned with organizational SLAs
Manage Microsoft Patch Tuesday cycles, out-of-band updates, and zero-day emergency patching scenarios
Design and manage OS deployment workflows using the BigFix Lifecycle OSD (OS Deployment) module
Build, maintain, and version-control Windows 10/11 master images aligned with organizational and compliance standards
Configure and manage WinPE boot environments, task sequences, and deployment profiles within BigFix
Integrate driver management, application layering, and post-deployment configuration into OSD workflows
Support bare-metal deployments, OS refresh, and OS migration projects at enterprise scale
Manage image capture, customization, and deployment through BigFix OSD profiles and multicast delivery
Troubleshoot image deployment failures, driver conflicts, and post-imaging configuration issues
Partner with application packaging teams to ensure software readiness within deployed images
Manage BigFix Relay hierarchy, client health, and bandwidth optimization across geographically distributed US sites
Monitor BigFix Root Server and Relay performance, ensuring replication and content delivery health
Develop PowerShell, Batch, and BigFix Action Script automations to support patch and imaging workflows
Write BigFix Relevance expressions for endpoint targeting, inventory gathering, and compliance validation
Conduct regular BigFix infrastructure maintenance, cleanup, and version upgrade activities
Handle L2/L3 escalations for patch and imaging incidents, performing root cause analysis and resolution
Support on-call operations for critical patching events and Sev 1/2 incident response
Working knowledge of SCCM / Microsoft Intune for co-existence and hybrid patch management scenarios
Support integration between BigFix and SCCM/Intune where required for transition or co-managed environments

Requirements

3-5 years of experience with HCL BigFix, specifically in patch management, software distribution, and OS deployment
Proven experience managing large-scale Windows environments (Windows 10/11, Windows Server)
Experience designing and managing end-to-end patch management operations using HCL BigFix Patch
Experience with BigFix Lifecycle OSD module for OS deployment

Nice to have

Digital Workplace Services experience
Ability to collaborate with security and vulnerability management teams to meet SLAs
Effective communication skills to handle L2/L3 escalations and root cause analysis
Working knowledge of SCCM and Microsoft Intune for hybrid patch management scenarios
Experience supporting integration between BigFix and SCCM/Intune
Experience with REST API for advanced reporting and automation
Knowledge of application layering and post-deployment configuration in OSD workflows
Experience in a similar role within a large enterprise or managed services environment
Experience leading or contributing to OS migration projects or large-scale deployment initiatives
Ability to write and debug BigFix Relevance expressions and Action Scripts
Familiarity with SQL-based query generation for reporting and dashboard creation
Experience troubleshooting image deployment failures and driver conflicts
Experience managing BigFix Relay hierarchy, client health, and bandwidth optimization
Familiarity with PowerShell, Batch scripting, and automation of workflows
Willingness to support on-call operations for critical patching events and incident responses
Relevant certifications in BigFix or endpoint management (e.g., BigFix Certified Professional)

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