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BigFix Engineer

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NTT DATA

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Location:
United States , Louisville

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a seasoned BigFix Engineer to join our US-based endpoint management team. This role is responsible for delivering and managing enterprise-grade patch management and OS image deployment services using HCL BigFix. The engineer will ensure endpoint compliance, security patching hygiene, and seamless OS deployment across large-scale Windows environments, serving as a subject matter expert for BigFix Lifecycle and Patch operations.

Job Responsibility:

  • Design, configure, and manage end-to-end patch management operations using HCL BigFix Patch across enterprise environments
  • Develop and maintain custom Fixlets, Baselines, and Tasks for OS and third-party patch deployment
  • Define and enforce patch policies, maintenance windows, and exception management processes across endpoint fleets
  • Monitor and maintain high patch compliance rates across Windows 10/11, Windows Server, and Linux endpoints
  • Perform patch testing, staging, and phased rollout across controlled deployment rings
  • Troubleshoot failed patches, client-side installation errors, and relay-side distribution issues
  • Generate patch compliance reports and dashboards using BigFix WebUI, REST API, and SQL-based queries
  • Collaborate with security and vulnerability management teams to ensure timely remediation aligned with organizational SLAs
  • Manage Microsoft Patch Tuesday cycles, out-of-band updates, and zero-day emergency patching scenarios
  • Design and manage OS deployment workflows using the BigFix Lifecycle OSD (OS Deployment) module
  • Build, maintain, and version-control Windows 10/11 master images aligned with organizational and compliance standards
  • Configure and manage WinPE boot environments, task sequences, and deployment profiles within BigFix
  • Integrate driver management, application layering, and post-deployment configuration into OSD workflows
  • Support bare-metal deployments, OS refresh, and OS migration projects at enterprise scale
  • Manage image capture, customization, and deployment through BigFix OSD profiles and multicast delivery
  • Troubleshoot image deployment failures, driver conflicts, and post-imaging configuration issues
  • Partner with application packaging teams to ensure software readiness within deployed images
  • Manage BigFix Relay hierarchy, client health, and bandwidth optimization across geographically distributed US sites
  • Monitor BigFix Root Server and Relay performance, ensuring replication and content delivery health
  • Develop PowerShell, Batch, and BigFix Action Script automations to support patch and imaging workflows
  • Write BigFix Relevance expressions for endpoint targeting, inventory gathering, and compliance validation
  • Conduct regular BigFix infrastructure maintenance, cleanup, and version upgrade activities
  • Handle L2/L3 escalations for patch and imaging incidents, performing root cause analysis and resolution
  • Support on-call operations for critical patching events and Sev 1/2 incident response
  • Working knowledge of SCCM / Microsoft Intune for co-existence and hybrid patch management scenarios
  • Support integration between BigFix and SCCM/Intune where required for transition or co-managed environments

Requirements:

  • 3-5 years of experience with HCL BigFix, specifically in patch management, software distribution, and OS deployment
  • Proven experience managing large-scale Windows environments (Windows 10/11, Windows Server)
  • Experience designing and managing end-to-end patch management operations using HCL BigFix Patch
  • Experience with BigFix Lifecycle OSD module for OS deployment

Nice to have:

  • Digital Workplace Services experience
  • Ability to collaborate with security and vulnerability management teams to meet SLAs
  • Effective communication skills to handle L2/L3 escalations and root cause analysis
  • Working knowledge of SCCM and Microsoft Intune for hybrid patch management scenarios
  • Experience supporting integration between BigFix and SCCM/Intune
  • Experience with REST API for advanced reporting and automation
  • Knowledge of application layering and post-deployment configuration in OSD workflows
  • Experience in a similar role within a large enterprise or managed services environment
  • Experience leading or contributing to OS migration projects or large-scale deployment initiatives
  • Ability to write and debug BigFix Relevance expressions and Action Scripts
  • Familiarity with SQL-based query generation for reporting and dashboard creation
  • Experience troubleshooting image deployment failures and driver conflicts
  • Experience managing BigFix Relay hierarchy, client health, and bandwidth optimization
  • Familiarity with PowerShell, Batch scripting, and automation of workflows
  • Willingness to support on-call operations for critical patching events and incident responses
  • Relevant certifications in BigFix or endpoint management (e.g., BigFix Certified Professional)

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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