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ASEL GROUP Logo ASEL GROUP · Physical Work

Bid Patrol Officer

United Kingdom, Fulham Employment contract 15.50 GBP / Hour · Job Posted May 04, 2026
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Job Description

Job Title: BID Patrol Officer  Location: Fulham   About Argenbright Security Europe Argenbright Security Europe delivers integrated security and community-safety solutions through a combination of technology, intelligence, and exceptional people. We operate across the UK to make public and private spaces safer, more connected, and more resilient. The Hammersmith** BID ASB Ambassador Team** plays a key role in supporting businesses, visitors, and local partners to ensure the city centre remains safe, welcoming, and vibrant. Our Ambassadors provide a visible, friendly presence—acting as the eyes, ears, and voice of the BID—helping to prevent anti-social behaviour, support vulnerable people, and strengthen relationships between the BID, local businesses, and the community.   Job Title : BID Patrol Officer Location: London - Fulham Hours:  40hrs PW Flexibility: Ideally flexible over 7 days varied shifts Pay: £15.50 per hour

Job Responsibility

  • Maintain a high-visibility, professional presence across the BID area
  • Engage daily with BID levy payers, offering support and advice
  • Record accurate business contact details using the Vicinity CRM system
  • Identify local issues and report them through DISC or the ASEL Security Operations Centre (SOC)
  • Assist visitors with directions, city information, and reassurance
  • Promote civic pride and positive behaviour through communication and visibility
  • Conduct dynamic patrols across the BID area, reporting public-realm or safety issues
  • Respond to business calls for support using calm, non-confrontational methods
  • Deter anti-social behaviour through engagement and early intervention
  • Use communication and de-escalation techniques to safely manage situations
  • Encourage responsible conduct and direct vulnerable individuals to partner services
  • Report ASB promptly via DISC and Vicinity CRM
  • Work closely with London Police, Hammersmith Council, Street Pastors, and outreach partners
  • Build strong, trusted relationships with BID levy payers
  • Conduct regular visits and check-ins with businesses to understand their needs
  • Encourage engagement in DISC, BID communications, and radio networks
  • Support community campaigns such as Safer Business Action Days
  • Submit accurate incident and engagement reports through Guarded on Duty, DISC, or Vicinity CRM
  • Share intelligence responsibly in line with data-protection policies
  • Participate in team briefings to stay updated on trends and priorities
  • Contribute to risk assessments and operational improvements
  • Demonstrate ASEL’s core values: People-First, Passionate, and Fearless
  • Maintain a professional appearance in the approved Ambassador uniform
  • Operate Body Worn Video cameras per ASEL policy for transparency and safety
  • Remain alert and conduct dynamic risk assessments during duty
  • Provide First Aid when required (training provided)
  • Work closely with the ASEL Security Operations Centre and Hammersmith BID management team
  • Build positive relationships with BID businesses, London Police, the City Council, outreach organisations, and local partners
  • Represent the BID with professionalism and credibility, fostering collaboration across the city centre

Requirements

  • Valid SIA Security Licence (Door Supervisor or Security Guarding)
  • Excellent communication and interpersonal skills
  • Proven experience in customer service, hospitality, or community engagement
  • Confident in resolving conflict through communication
  • IT literate and comfortable using mobile reporting systems (DISC, Vicinity, etc.)
  • Smart, approachable, and professional presentation

Nice to have

  • Experience in community safety, BID operations, or local authority work
  • First Aid qualification
  • Mental Health First Aid or trauma-informed awareness
  • Familiarity with safeguarding principles and partnership working

What we offer

  • Perkbox – rewards and discounts platform
  • Apprenticeship opportunities
  • Employee of the Month scheme (£50 reward)
  • 110% Club recognition for outstanding performers with major prizes
  • WageStream – access earned wages before payday
  • Employee Assistance Programme (EAP) for confidential support
  • Career progression and ongoing training
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