Bid Coordinator

• Coordinate, vet and execute bid registrations over email, on the phone, and in person for auctions
• Serve as Brand Ambassador for the Company, portraying a warm, hospitable feeling for both current and prospective clients
• Uphold and abide by Sotheby’s KYC & AML procedure
• ensure all required legal and compliance documentation pertaining to client account creation and auction registration is gathered, reviewed, and stored appropriately
• Accountable to demonstrate a thorough understanding of the Company’s domestic and international auction process to effectively communicate with existing and potential clients
• Manage telephone bid allocation for live sales
• Assist with live auction clerking duties by operating Sotheby’s online bidding platform and overseeing an accurate sale record
• Centralize interest requests from specialist departments inclusive of pulling pre and post-sale reports, providing analytics and product interaction data
• Gather and assess auction metrics, bidding data, and key performance indicators to inform relevant teams and support the enhancement of processes, overall sale performance, and client experience
• Implement training & onboarding initiatives for temporary Bids & Client Services staff as directed by the Bids & Client Services Managers
• Proactively address client concerns and issues as appropriate and take ownership of solving the client’s issue or escalation
• Collaborate with Product & Technology to improve auction platform functionality and enhance bidding workflows
• Provide exceptional client service in all interactions both internally and externally to clients, auctioneers, relationship managers and specialist departments
• Support clients with general inquiries through the possession of thorough and current knowledge of the Company’s international sale and exhibition calendars, special events, departments, personnel and their building locations
• names and titles of Sotheby’s senior management and executive officers
• Participate in ad hoc projects as needed
• Must adhere to required front of house attire on live sale days

• 2+ years relevant professional experience
• Must be available to work evenings, early mornings, and weekends as needed
• Exceptional interpersonal and communication skills with a pleasant, client service oriented attitude
• Operationally minded with an eye for process optimization
• Process driven, logical, and solution oriented thinker
• able to multitask and prioritize time-sensitive deadlines with poise under pressure
• Self-motivated, enthusiastic team player with strong work ethic and superb organizational and time management skills
• Meticulous attention to detail
• Proven experience employing problem solving skills when dealing with internal and external clients
• Forward thinking and tech savvy
• Strong comfort with Microsoft Office & Google Suite
• prior experience with SAP, Salesforce, Freshdesk, Client Databases, or other Sotheby’s systems is preferable

Foreign language(s) a plus

• discretionary bonus
• competitive benefits package