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Bi-Lingual Patient Service Representative

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Greater Baden Medical

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Location:
United States

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Responsible for greeting patients, and performs a variety of clerical tasks including patient registration, and payment processing.

Job Responsibility:

  • Greets patients, family members, and visitors determining services and/or other needs that are required
  • Assisting patients with translations upon check-in for appointments and/or assistance with completion of paperwork, explanation of services and or follow up information
  • Monitors waiting area
  • Assists new patients in the completion of their registration information
  • Opens medical records for new patients including appropriate consent and clinical forms
  • Reviews with patient their insurance coverage or eligibility for other programs including sliding scale fee
  • Establishes a separate file for patients applying for sliding scale fee
  • Reviews documentation presented by patients
  • Collects and processes patient demographic, financial, diagnoses and procedure code information with accuracy
  • Review third party coverage and payment arrangements available with patients
  • Inputs incoming payments and other data into system
  • Notifies the Medical Assistant that the patient has arrived and/or when new patients are ready for patient care services, dental or mental health services
  • Inputs payments from third party payors or other sources of data entry as needed
  • Reviews current visit charges and outstanding balances with the responsible party and arranges required payments
  • Inputs payments and prints receipt
  • Schedules return appointments
  • Pulls medical records for scheduled, same day, or walk-in patients
  • Answers telephone calls and assists and/or directs calls to the most appropriate staff member
  • When calls are for patient services, answers inquiries about services and expected payment
  • Schedules appointments and when necessary consults with the charge nurse
  • Clears messages from voice mail system and directs message to appropriate person
  • Assists in the preparation and routine maintenance of patient charts as outlined by policy
  • Daily chart retrieves and returning the charts after the end of the day
  • Participates in team/staff meetings
  • attends in service meetings and applicable workshops
  • Performs other duties as assigned

Requirements:

  • High School diploma, GED, or equivalent certificate of competency and completion of a vocational program related to the specified work experience
  • High School diploma, GED, or equivalent certificate of competency and two (2) to five (5) years of work experience in specified health care trade
  • Ability to speak effectively to patients in Spanish
  • Ability to drive between Greater Baden Medical Services, Inc. locations
What we offer:
  • Medical
  • Dental
  • Vision
  • Retirement (401k)
  • Long Term Disability
  • Accidental Death and Dismemberment
  • Life Insurance
  • Flexible Spending Account
  • Paid Time Off
  • Floating Holidays
  • Bereavement
  • Jury Duty
  • Employee Assistance Program
  • Tuition Reimbursement (maximums apply)
  • Continued Medical Education (maximums apply)
  • Professional Memberships (maximums apply)
  • Short Term Disability
  • Critical Illness with or without a Cancer Component
  • Additional Life Insurance
  • Additional Accidental Death and Dismemberment
  • Loan Repayment

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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