Bi-Lingual Patient Service Representative Jobs

Greater Baden Medical

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Responsible for greeting patients, and performs a variety of clerical tasks including patient registration, and payment processing.

Job Responsibility:

Greets patients, family members, and visitors determining services and/or other needs that are required
Assisting patients with translations upon check-in for appointments and/or assistance with completion of paperwork, explanation of services and or follow up information
Monitors waiting area
Assists new patients in the completion of their registration information
Opens medical records for new patients including appropriate consent and clinical forms
Reviews with patient their insurance coverage or eligibility for other programs including sliding scale fee
Establishes a separate file for patients applying for sliding scale fee
Reviews documentation presented by patients
Collects and processes patient demographic, financial, diagnoses and procedure code information with accuracy
Review third party coverage and payment arrangements available with patients
Inputs incoming payments and other data into system
Notifies the Medical Assistant that the patient has arrived and/or when new patients are ready for patient care services, dental or mental health services
Inputs payments from third party payors or other sources of data entry as needed
Reviews current visit charges and outstanding balances with the responsible party and arranges required payments
Inputs payments and prints receipt
Schedules return appointments
Pulls medical records for scheduled, same day, or walk-in patients
Answers telephone calls and assists and/or directs calls to the most appropriate staff member
When calls are for patient services, answers inquiries about services and expected payment
Schedules appointments and when necessary consults with the charge nurse
Clears messages from voice mail system and directs message to appropriate person
Assists in the preparation and routine maintenance of patient charts as outlined by policy
Daily chart retrieves and returning the charts after the end of the day
Participates in team/staff meetings
attends in service meetings and applicable workshops
Performs other duties as assigned

Requirements:

High School diploma, GED, or equivalent certificate of competency and completion of a vocational program related to the specified work experience
High School diploma, GED, or equivalent certificate of competency and two (2) to five (5) years of work experience in specified health care trade
Ability to speak effectively to patients in Spanish
Ability to drive between Greater Baden Medical Services, Inc. locations

What we offer:

Medical
Dental
Vision
Retirement (401k)
Long Term Disability
Accidental Death and Dismemberment
Life Insurance
Flexible Spending Account
Paid Time Off
Floating Holidays
Bereavement
Jury Duty
Employee Assistance Program
Tuition Reimbursement (maximums apply)
Continued Medical Education (maximums apply)
Professional Memberships (maximums apply)
Short Term Disability
Critical Illness with or without a Cancer Component
Additional Life Insurance
Additional Accidental Death and Dismemberment
Loan Repayment

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Bi-Lingual Patient Service Representative