Beverage Supervisor Job at Marriott Bonvoy (Grand Cayman)

Job Description

This is a hands-on supervisory role responsible for overseeing bar operations, ensuring staff works cohesively as a team to deliver exceptional beverage service and meet guest expectations. The Bar Supervisor will assist management in training, scheduling, motivating, and coaching bar staff to achieve optimum performance, maintain high guest engagement, and maximize profitability. This position requires strong knowledge of beverages, mixology, and bar standards, serving as a role model for the team.

Job Responsibility

Supervise daily bar operations and ensure consistent quality and presentation of beverages
Maintain beverage standards, recipes, and compliance with health and safety regulations
Train and mentor bar staff on mixology techniques, product knowledge, and guest service excellence
Monitor inventory levels, manage ordering, and control beverage costs effectively
Collaborate with management to create seasonal cocktail menus and promote beverage offerings
Handle guest inquiries and resolve issues promptly to ensure satisfaction
Maintain a clean, organized, and efficient bar environment
Inspect grooming and attire of staff, and rectify any deficiencies
Communicate with guests, other employees, and/or departments to ensure guest needs are met
Ensure staff is working together as a team
Monitor dining rooms for seating availability, service, safety, and well being of guests
Complete work orders for maintenance repairs
Complete scheduled inventories of supplies, food, and liquor
Check stock and requisition necessary supplies
Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times
Communicate last call at designated closing time
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Develop and maintain positive working relationships with others, and support team to reach common goals
Follow all company and safety and security policies and procedures
report accidents, injuries, and unsafe work conditions to manager
and complete safety training and certifications
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation
Speak with others using clear and professional language, and answer telephones using appropriate etiquette
Ensure adherence to quality expectations and standards
Read and visually verify information in a variety of formats (e.g., small print)
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors
Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day

Requirements

Hospitality degree or Certified Beverage Professional preferred
Minimum 2+ years of bar or beverage experience, with at least 1 year in a supervisory role
Strong knowledge of spirits, wine, beer, and cocktail preparation
Excellent communication skills, verbal and written in English
Strong organizational and leadership skills
detail-oriented
Familiarity with beverage cost controls and inventory management
Experience with POS systems
Oracle Hospitality Symphony desirable
Flexible schedule, including weekends and holidays, and ability to work indoors and outdoors under varying conditions
High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 2 years of supervisory experience

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Beverage Supervisor

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