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Provides friendly, excellent service to all guests. Serves meals and/or beverages to patrons in dining establishment, lounge, showroom, banquet hall, pool, hotel room or gaming floor, wherever assigned.
Job Responsibility:
Provides friendly, excellent service to all guests
serves meals and/or beverages to patrons
ensures excellent customer service for every guest
greets guests, presents menu, answers questions and makes suggestions regarding food and beverages
writes order on check or memorizes it
relays order to kitchen and serves courses
garnishes and decorates dishes
observes diners to respond to requests
acts immediately on all customer comments
totals bill and accepts payment
sets up and supplies beverage area
removes soiled glassware
makes coffee
adds ice and changes soft drink containers
maintains cleanliness of designated areas
responsible for renewal of Maricopa County Food Handlers Card
ensures work areas are free from hazards
attends bi-annual Arizona state liquor law training
performs bottle service according to mandated steps
maintains up-to-date knowledge of Credit Card Compliance requirements
follows PCI Compliance regulations
enforces all applicable regulations under Title 31
Requirements:
High school diploma or general education degree (GED)
previous serving experience
knowledge of Arizona State Liquor Laws - Title 4
working knowledge using electronic point of sale (POS) systems
must be at least 21 years of age (Beverage Server)
must possess a Maricopa County Food Handlers Card
pleasant personality
excellent customer service skills
ability to follow verbal and written instruction
good verbal and written communication skills
team player
positive attitude
well-groomed appearance
ability to work flexible schedule including weekends, evenings and holidays
must be able to read, write, speak and understand English
Nice to have:
related experience in a medium to high volume restaurant