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Authentically You. Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. W Sydney is now casting for: Beverage & Food Supervisor (AM). W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Responsibility:
Plays a significant role in the daily supervision of the banquet operations and the team, maintains sanitation standards, and assists the talent and all aspects of the events
Strives to continually improve guest and talent satisfaction
Determines training needed to accomplish goals, then implements plan
Requirements:
Supervising and coordinating banquet staff activities during events
Ensuring banquet rooms are arranged according to client specifications and company standards
Welcoming and assisting guests to ensure their satisfaction
Effectively communicating with kitchen staff for prompt and efficient service
Maintaining cleanliness, sanitation, and organization of work areas
Addressing guest complaints and issues professionally
Assisting in event planning and execution, including setup and clean-up
Training and mentoring new staff members
Welcome and acknowledge all guests according to hotel standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Manage the daily operations ensuring that the talent is briefed on the service expectations
Ensure talent is working together as a team to ensure optimum service and that guest needs are met
Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
What we offer:
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy